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September 2023 by Michelle Herrel
Taylor Ward is the absolute BEST lender I have ever used! I have referred numerous people to her at American Bank of Oklahoma and all of them have had exceptional service from her and all of her partners at the bank! Thank you, Taylor!!!
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September 2023 by Nathan Fulks
They waited till 3 days before closing to lock my rate in. I was under the impression it was locked in when we made the offer and sign the initial loan documents. All paperwork had the % rate we thought we were locked in at and then 3 days before closing it jumped up and they locked in. I’m very disappointed at how all of this was handled. I was told it’s my fault for not catching it wasn’t locked in. I was also told i asked for it not to be locked in, which is not true. With rates being all over the place right now you would be crazy not to lock in. We relied on their professional to guide us and look out for us. Run from this lender. This has made what should have been an exciting time for us a nightmare.
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August 2023 by Zeng Xing Moua
Complete my mortgage loan through them. So many times through out the process, we want to pull out and go to other mortgages company. We lost so much times, effort, patient and money. They won’t ask you to pull out until you already put your earnest money into a house. Then they say not qualify here and there. Misleading information, not enough information, demand on information but never respond in a timely manner. The most horrible experience ever in my life! Never ever recommended!! Take your business else where. If not, go through the nightmare. You’re welcome.
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January 2023 by Seth Lambert
Don’t .
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January 2022 by Jimmy Strandsen
What an absolutely sad and disconcerting situation. This bank is the worst bank I have dealt with...ever. Their customer service is horrible. One of their employees actually called under the guise of a (fee) and a baseball bat, threatening my wife.All kidding aside though. How do you call a new client and treat them like a felon? Especially, not pulling your head out of your @#$@ long enough to inquire as to what may have happened....a simple mistake?My Business account, which keeps a running amount of at least 250K and these people have the audacity to call with their bat in hand??I certainly hope that their 35.00 fee is worth the loss of our Business accounts. We have a weekly payroll of $47,800.00. In our business we treat everyone from the janitor to the CFO the exact same way. Kindness! Respect! Hope it was worth it guys.
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September 2021 by D Boehs
What an absolutely sad and disconcerting situation. This bank is the worst bank I have dealt with...ever. Their customer service is horrible. One of their employees actually called under the guise of a (fee) and a baseball bat, threatening my wife.All kidding aside though. How do you call a new client and treat them like a felon? Especially, not pulling your head out of your @#$@ long enough to inquire as to what may have happened....a simple mistake?My Business account, which keeps a running amount of at least 250K and these people have the audacity to call with their bat in hand??I certainly hope that their 35.00 fee is worth the loss of our Business accounts. We have a weekly payroll of $47,800.00. In our business we treat everyone from the janitor to the CFO the exact same way. Kindness! Respect! Hope it was worth it guys.
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January 2021 by scott
I had great experience with an auto loan but when it came time for a mortgage, it was a completely different experience. I fought for 7 months to get a prequalification letter even though I was told multiple times “you’re approved”. The agent was VERY difficult to reach via phone and email. I still have yet to receive a response to the last email I sent 3 weeks ago.
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September 2020 by Dana Ardrey
I just want to say thank you to Nanette for taking time to listen. She is the sweetest. An amazing asset to the bank.
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September 2017 by Chris Tull
With very helpful staff, and a small town feel, this is a great bank. I was even greeted when I entered the door.
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July 2017 by rick winckler
Awesome Bank, they operate like the same as the old days, when you could talk to them and they listen. The staff is very helpful and always there to help you. I highly recommend them for all your banking needs.
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November 2016 by Jeff Heathcott
Charity is the best. Great experience and rates.. Highly recommended A++++++