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September 2023 by James Martin
Bought a new Samsung S22 a week ago and called to upgrade it to a S23. I paid cash for it so it will take weeks for a refund to complete the upgrade. I've been with US for 6 years and I am very disappointed so I'm taking this phone to AT&T and getting a new phone and new service.. I'm changing phone carriers which I should have done to begin with. Jim
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February 2023 by Kathy Messimore
I’ve been a customer of US cellular since 2004, and I’ve always been happy with the service of the phones. Today, I went in to buy a new phone, waited for an hour to be helped, and when finally being helped, the guy answered a phone call. Talked for about 10 minutes, and still talking when I left the store. Very poor customer service. When you’ve waited an hour to be helped, and the phone rings, you’re forfeiting a customer who is in the store to buy a new phone.I guess losing a sale and a long time customer doesn’t seem to matter anymore.There were two other guys helping same customers for over an hour, and still hadn’t finished with them. Lost an hour at work and still no new phone. Accomplished nothing thanks to poor customer service.
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October 2022 by Marie Shannon
I'm not interested in contacting the store.I'm not getting disrespected again by a person who doesn't even read the paper after I clearly gave him the information!!!!!Go to Straight Talk!!!!You Have Control And U don't get beat down by a some one who doesn't take care of U Respecably!!!
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July 2022 by Tena
Go somewhere else!!! They say one thing and change it when you start to finalize everything!! Lies! Lies! Lies!!
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April 2022 by Stacey P
Making an appointment worked out well. Efficient and very helpful. Appreciate the helpfulness.
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March 2022 by Charla Morris
I've been with US cellular since 04, and today was the first time I visited this location. Let me just say BRAVO, ladies! I watched as two employees managed to offer excellent customer service to several customers while setting up a new service for 2, setting up a phone that was being fixed, taking a handful of payments, and offering helpful advice on the lifeline to one.
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March 2022 by Ashley Good
No place in town gives better customer service than UScellular.
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August 2021 by Angie Kirk
I always have great service at this USCC! I scheduled an appt on my phone and walked right in! We upgraded plans and added 2 phones...all that in under 30 minutes! It was a great experience!
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August 2020 by Monica Mcconnell
My phone completely died and Jacob Bushyhead did a great job helping me get my important things off my old phone. He took the time to really help me. As usual it was a good experience with US Cellular.
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June 2020 by Dan Sleeper
Great service! Friendly, knowledgeable, and prompt, I can count on them.
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February 2020 by Brittany Garrett
TERRIBLE customer service. TERRIBLE. They are impossible.
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July 2019 by Jamie Stewart
I have been a customer for five years. I am starting to feel a little different about this phone company. when you call and say you are a customer who needs a lower payment and you end a conversation believing that your payment had been dropped by twenty to thirty dollars that makes the customer happy then you get your bill for the next month and see it is fifty dollars more than you paid the previous month; this tends to make you upset when you thought your bills were going
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July 2019 by Joey Kelley
Answer your phones!!!!!
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April 2019 by FnafFanGirl
We have been with U.S. Cellular for over 11 years they've gotten a lot faster with their customer service and getting customers in-and-out of the store as quickly as possible I would not change service.
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February 2019 by Amy Evans
Always a long wait here...
