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August 2024 by Sci Tech
They won’t stop sending my packages to Access Points. I never asked for this, I wanted it to be delivered to my address. If you are going to pull this stunt on people at least notify them before the package is returned to sender…
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August 2024 by Kristi Fisher
Our service representative was outstanding and she was kind.
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August 2024 by trevor arnold
The customer service, it’s always phenomenal. And Jacob was very knowledgeable and helpful.
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June 2024 by SNAFU
Great staff and quick service!
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May 2024 by Theresa Cox
Fast and friendly service
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February 2024 by Sophie Kue
LACK OF CUSTOMER SERVICE!! EMPLOYEES NEED CS TRAINING!
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February 2024 by Karl Schudt
Easier than I thought it would be. He packed up and taped my Amazon return no problem.
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February 2024 by Shelby
Drove 20 minutes to be told they wouldn't print a label for me. Entirely unhelpful.Especially considering that the UPS website states that they can print labels!Thanks for making my time sensitive package late.
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January 2024 by Marla Weems
Be cautious using this store.... If you do, make sure you pack your box and seal it yourself instead of having them do it. Our experience we had a couple of items stolen from our package (which was a Christmas gift) and UPS is telling us OH WELL!!
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January 2024 by Marla W
Be cautious using this store.... If you do, make sure you pack your box and seal it yourself instead of having them do it. Our experience we had a couple of items stolen from our package (which was a Christmas gift) and UPS is telling us OH WELL!!\nResponse from the owner4 days ago\nHello Marla Weems, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at CustomerRelations so we can follow up with you.
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December 2023 by Madi Rodriguez
The guy that works here doesn’t say much but he knows what he’s doing. I always come to this location because he’s very thorough.
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November 2023 by Leisa Lamar
Happy Halloween! Super friendly and very helpful!
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October 2023 by Kyle Garrett
I will start by saying I have had several packages packed and shipped out of this location several times with no issue. However, I recently took a very nice and mint condition Hammond SKX organ in to be packed and shipped to a buyer in NC. I paid for extra to have it packed WELL. I specifically asked for hard foam in the corners to protect it from drops.The genius that packaged it, put tissue paper thin foam around the corners and wrapped it in bubble wrap a single time.The package was delivered in horrendous condition. An amazing instrument that didn’t have a scratch on it, was delivered with the Key bed unattached from the organ. Every single corner was busted, and the organ is unplayable and unrepairable.An ISSUE OF GROSS NEGLIGENCE that was entirely avoidable had the store packaged this item the way I asked, and PAID FOR. Because of this store I have lost $2,500 because they accepted my money to package an item a specific way, and chose to be lazy and negligent.Their management has led me along for a week now regarding the investigation. I can’t get an answer from anyone.When I was voicing my concerns to an employee on the phone, she passed the phone over to another employee and both myself and my employees heard her call me an “utter dick” over the speaker phone. I voiced that to the next employee that I had heard her say that. He then told me he used hard packaging foam to pack it. I have the pictures that prove otherwise.This entire fiasco has been a nightmare and an even worse financial setback by an aggravating display of pure incompetence. Once this issue is rectified they will never receive my business again. I am having to take a $2500 loss to my business because this place is full of liars who will take your money to package an item a particular way, then turn around and ship it completely compromised.
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October 2023 by F Newton Burcham (Comic Art)
Generally very good and polite service. I have been dropping off packages for nearly 20 years. Some of the newer employees are not as polite as the usual crew. Today, I got the bad ones! Hopefully, I get the good ones next time around!
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October 2023 by Trudy
Great service
