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September 2023 by Sarah Franklin
Our sales person, Roy, was great. However, it became evident that the pre-sales check (done by the dealership to ensure that they are selling a safe, reliable vehicle) had not been completed properly. The Carfax indicates that an alignment was done, this is not possible, because the ball joints were so loose that they were deemed dangerous by our mechanic. So, we took the truck back to the dealership approx. 2.5 hours for repairs (missing work). After we returned home, the next issue was that the posi-traction was stuck on, due to the fact that the fluid in the rear end was very low (so, apparently not checked by the dealership, even though the Carfax indicates that the axels were checked). After multiple tries to contact someone regarding this issue, we gave up to seek mechanical assistance closer to home. We had hoped to use this truck for work and sell our other truck, but at this point, we will be keeping the other truck, since it is reliable.
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August 2023 by Matt Applegate
I had a transmission issue on a Chevy volt. They helped me unload and got me fixed up In a few days for way less than I feared. I would highly recommend this dealership for repairs. The guys were very friendly and very helpful. Greg Thomas was the service manager I felt with.
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August 2023 by Mariah Hawkins
Getting IN to get my vehicle taken care of took two weeks of calling, not getting returned calls, and having to call MYSELF to follow up. I’m not sure, maybe if you don’t have a warranty on your vehicle and are paying out of pocket it would be easier. It was a PAIN. Giving three stars because once we finally got our truck in, they did the job correctly. We only got a tire fixed and new key fobs.Service: Tires
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August 2023 by Melissa Walker
I was not impressed at all. The service guy was ok but heard inside staff telling their life stiries which is very unprofessional and with lots of fowl language. Not just one person but 3 or 4. You could not find the problem with my brakes
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July 2023 by Linda Baldwin
Suburban Chevrolet is my go to shop for anything and everything related to my car. They are always friendly and up front with me, and they get the job done in a very timely manner. Several of the service men know me by sight and always treat me as such, taking the time to not only listen to my concerns but also to treat me as if I'm more if a good acquaintance rather than a perfect stranger or just another woman customer they don't want to be bothered with, which is something I've experienced in the past at other service establishments. I always recommend Suburban Chevrolet.
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July 2023 by DMarie Lowe
Each time I have visited for routine maintenance, the manager has always been courteous and professional.It’s amazing how efficient and fast the service has been. They have always explained what was done to my vehicle and gone over any immediate problems.Services: Air & cabin filter replacement
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July 2023 by Amber Ortiz
I had top notch experience while having my car serviced at Suburban Chevrolet. The customer service I received from Justin Morgans was great. It is so refreshing having someone that is so knowledgeable about your vehicles needs. Respectful, helpful and great prices. Go see Justin for all your vehicle needs!!
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July 2023 by Maranda Evans
The service department made our experience great. We were out of town but had something come up with our vehicle. The service techs went above and beyond to explain everything i needed to know to allow us peace of mind for the remainder of our trip. Highly recommend.
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July 2023 by Noah Erwin
Very fast and easy to deal with. Had just bought a car and had some bad luck when the differential went out just a week after the purchase. They were quick to help me out and got most of the repair covered under warranty even though it’s just outside the factory warranty parameters. Very happy with itService: General repairs & maintenance
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July 2023 by Kade Keith
Suburban Chevrolet service center treats their customers great. I get great honest service every time I drop my truck off for maintenance/repair work. They back their work and will do anything to make it right.Service: General repairs & maintenance
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July 2023 by CJ Ward
I had an issue with my diesel and I couldn't figure it out. Justin in the service department was very respectful and communicated with me through the whole process of what was going on down to how to fix it. I got my truck back running like new.
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July 2023 by Amanda Henderson
Friendly staff, very prompt in answering questions, oil change was quick and easy! Great overall service! Very pleased!!Services: Tires
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July 2023 by Bret Harland
Best place I’ve went to have my oil changed. Every person was friendly and very helpful with any question I had.Service: General repairs & maintenance
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July 2023 by Jami Ward
Justin provides great customer service and best oil change! Got us in quick and always takes care of us!
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July 2023 by pro66chevelle
Start to finish hands down excellent service…. The advisors and technician were very thorough in my diag and repairs. Vehicle running like a champServices: Electrical