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August 2023 by Marissa Everett
We always have a great experience with the Lowes in Claremore.
The delivery team, Terry, Shemmiei, and Deante, were amazing. They we very professional, called to let me know they were on the way. Respectful to me and my home and patient with my 3 year olds millions of questions. They went above and beyond! Thank you so much!
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August 2023 by Amy Brown
worst customer sevice I have experienced. they strached my new frig while unloading into my house, tore up my wood floor and wall. refused to install ice maker, and refused to take old frig, that I paid extra for them to haul off... manager is rude!! will not purchase anything from them again
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May 2023 by Daryl Watkins
Claremore Lowes is a horrible place. My 92 year old Mother purchased a washer and dryer from Lowes in Owasso because we hate the Claremore store. Owasso didn't have the appliances so they transferred her sale to the Claremore store without asking us. The Claremore bunch delivered her a badly damaged washer and dryer with a huge dent in the front of the washer and a bad dent in the top of the dryer. So we went back to Owasso where we were told we would have to take it up with the Claremore store. We then went to the Claremore and spoke with a manager. They couldn't locate another set like the one she purchased so they cancelled the sale (supposedly) and sent someone out to pick up BOTH appliances and promised they were crediting the full amount back to her credit card which had a zero balance. She only used the card to keep it active. We went to Home Depot where she bought the exact same washer and dryer for $11 more for the set. Home Depot delivered her a nice set and we thought we had it all taken care of.
She had a zero balance on her card so with everything credited back, she shouldn't have had a payment due. As it turns out, LOWES credited her back only for the washing machine although they picked up BOTH damaged appliances. They essentially stole her damaged dryer but charged her for it anyway. Now she gets a credit card statement showing what they did and that she has a $29 late fee for not making a payment last month. This woman has NEVER had a late payment in her 92 years. She SHOULD HAVE HAD A ZERO BALANCE but thanks to Lowes, now she has a late fee and credit only for one appliance they picked up. Where is the credit for the dryer? Where is the damaged dryer? They got the dryer and the money for it too. Now we get to go back a month later, with photos of the damaged appliances to fight this all out again because people are too inept to do their job right!
DO NOT SHOP AT CLAREMORE LOWES! They will rip you off in a heartbeat! I will fight this.
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March 2023 by Kimberly G.
Absolutely NEVER EVER buy a Lowes extended warranty. Its a complete scam! I purchased a LG refrigerator from Claremore Lowes July 2020 and paid extra for the extended warranty. Our LG frig went out a month ago. Lowes started to do the right thing by having it repaired. Then instead they decided to give me a gift card to "replace" it for $1200. I asked why it was being "replaced" and they said because it was too expensive to fix. Problem is the exact same refrigerator that can't last more then 2.5 years is now $1600. They refused to give me anything except a store credit. So Lowes is trying to force me to "replace" my frig at their store so I will pay the $400.00 difference and I am sure will try and convince me to buy a worthless warranty to go with it. I have called Lowes customer service, LG, and the Claremore Lowes store and got told sorry about your luck. So much for repair or replace. Thats a lie.
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February 2023 by Ryan C.
This place has the worst most unorganized management and staff. Lumber is never fully stocked and they never have their prices updated Michael the manager was rude and told me that I should leave and wasn't helpful or friendly at all when I was trying to buy a washer that he said was "out of stock" but the associate said that I could get one from another store and they would send it here. When I did this it took over three months to come in and it was a simple task of getting a washer to the store. Overall I wouldn't recommend anyone buy from here as the associates aren't nice and the staff is unprepared
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March 2022 by Herschel Kirkley
Had what we needed at a price that wasn't out of line for these days. Their lumber is below my idea of prime as they advertise.
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December 2020 by Nicholas H.
Very unhelpful and negative staff. Heather, Mya,Phil and Zachary. Said there were 6 items available ordered for the holidays via pick up. Drove 45 mins and apparently they disappeared within the day. Home Depot for Life.
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March 2020 by James vale the second Iloveandmissyouson
The guys at the pro desk on 15th and yale are the greatest bunh of guys and so helpfull i think his name is bob is just the politest helpfull gent you will ever meet
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March 2020 by Jerry Lee Owens
Always got what you need.
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March 2020 by billy mclane
It is a great place to work.
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June 2018 by Greg W.
Can't go wrong with Lowe's. The people are friendly and can help you with your projects.