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April 2024 by Brandon R.
We had an internet install problem at my Dad's house. Came to the store and talked to the Manager, Tommy. The system showed the fiber link active even thought the power was off to the house. Most people would have dismissed us as uninformed, but Tommy understood that something was not right and took the time to personally come to the home to investigate. His due diligence and attention to detail got the trouble ticket escalated, and an engineer dispatched. This is the above-and-beyond kind of service you want in a vendor. 11/10 Would recommend again and again.
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February 2024 by Sarah Tomlinson
I have continued to receive an exceptional experience with the customer service agent Harry every time I have an issue. His professionalism and dedication to resolving my issues are truly commendable. He goes above and beyond, providing prompt and effective assistance. I appreciate his outstanding service and would highly recommend him. Thank you for a positive interaction every time I come in.
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February 2024 by jesse Johnson
They Suck at putting on screen protectors, it’s super crooked and has air and dirt stuck under it
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January 2024 by Kimmy Smith
They were very kind and patient. I had my issues resolved in a short time. I had a good experience.
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January 2024 by Kalise Kriewall
Tommy & Jayce, thank you so much for all of the help! We got everything we wanted accomplished and I’ve never had so much fun dealing with phone stuff. If you have issues that need resolved, Tommy is the go to guy!!! #nye
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November 2023 by Kris Wayman
I went into the claremore location today to transfer all the stuff in my iPhone 11 Pro Max to the iPhone 15 pro max. A super knowledgeable and very kind young man named Zach did it for me. He made the process very easy and had lots of helpful advice. I’d highly recommend him and this location. Thank you so much Zach for all that you did and with such a helpful fantastic attitude.
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October 2023 by Heather Huntsman
Harry provided quick and thorough service in setting up a new line for my spouse and I. This AT&T location provided a pleasant experience and atmosphere, I would highly recommend stopping in if you need a new plan or phone.
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September 2023 by Casey Rinck
Bailey & Dani were absolutely amazing! 15/10! Great service and extremely helpful!
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September 2023 by Adriann Marrero
So I actually went to the Catoosa AT&T. However, the sales rep that helped me that day (about a month ago) works at the AT&T in Claremore. So I wanted to leave this review so his boss knows what a terrible experience I had. This guy did not even activate my phone before I left the store. We were trying to transfer all my stuff over from my old phone and I think he was just over it and ready for us to leave so he basically told me to just connect to wifi when I got home and continue the transfer myself and then everything would be fine. Well instead what happened was I completed my transfer to then find out that my phone wasn't even acitvated. The store was closed by this time. I had to go by there the next day after work to get it activated. Then when it comes time to pay my bill today, a month later. I decide to stop by AT&T in Catoosa because I got a text saying my bill was ready to pay and I had signed up for autopay and I was confused. I find out after arriving and speaking with a very good AT&T sales rep Abraham, he explained to me that we had two separate accounts for both of our lines that were supposed to be on the same account because it is cheaper that way. I know Harry knew that we wanted one account with both lines on it. We never said anything about wanting our lines on two different accounts. We are married and literally the cost goes down per line when you have more lines on the same account. So this was very frustrating. Especially since this is not what we asked for. So we had two separate accounts with the same name on both accounts. It makes no sense to me. Because of this. One account that we had provided a phone for btw, the bill cost us $160 for the month. The other bill, the one we got a new phone on with installment plans, that one cost $190 for the month. Making a total of $350 for the month when we only got one new phone and started two new lines. That is absurd to me. I feel like we got screwed over by this guy and I cannot come up with another reason as to why he would open two separate accounts for our lines unless it somehow benefitted him. So Harry, I hope you are enjoying the bahamas while we are over here dealing with this mess you made. He won a trip to the bahamas for being AT&T's top sales guy or something. Well now I see why he won that. He obviously knows the tricks like what happened here. I'm sure this was not the first time either. It's not right and I really hope this guy is gets in trouble for this and that his superiors perform some sort of reprimanding for what he did here. Because I 100% believe it was done intentionally and I believe he did it cause he either made more money or because it looks better on him and like he is doing more business by opening two accounts instead of just the one that we wanted. Anyways, I hope something is done about this because in my opinion Harry should not be able to do this to people anymore. It isn't fair and it's just not right. So if you go in this store be watchful of Harry. He will do things with your account that you did not ask for and turn your bill from 170ish to over 300 dollars. Not cool at all. Most terrible experience I have ever had at any AT&T.
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July 2023 by Neale A.
Probably one of the worst AT&T store I've ever been to. I went in, not even a greeting that if I need help or anything so I sat there for 20 mins and then as soon as a couple people came in, they were greeted instantly. Felt like it was racially motivated because I was the only Asian person there.
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July 2023 by Barb Murray
Brad not only fixed my phone but helped get me to my car. I am so grateful for people like Brad. Getting from one place to another can sometimes be pretty scary but thanks to he kindness of others I am able to still be self sufficient. Thank you.
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May 2023 by Terrie Badder
The salesman was great Brad n Curtis. They were are very patience with me.Please think of people that can't do smelling stuff.
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May 2023 by Voni Taylor
Curtis and Brad were very helpful to us today, was so afraid I had been hacked but thankfully wasn’t and they helped to get logged back into my email account and helped with settings and explained other important issues we needed to know aboutThank you ?
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May 2023 by Chanda Smith
Harry was a great rep and got us right in and taken care of quickly. Upgraded a tablet and a phone within an hour! Great Service!
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March 2023 by Ashley Fields
I love the customer service here! Everybody is always so nice especially Montana! If you ever need any help she is the person for you!
