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August 2023 by Heather Leslie
Very helpful staff. Great experience!
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March 2023 by Jeff Butz
The nice, young man operating the bookstore was very helpful and friendly.
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February 2023 by Richard Houston
USAO is alsome... I would elaborate more but I was there for personal reasons but the employees and staff are friendly and helpful... ?☝️
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December 2022 by Misty Westfall
U S A O!
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July 2022 by Thomas Bickford
Public free to come in, cashier was helpful. Lots of books for students and university clothing and coffee cups and such, also a few books just to read.
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August 2021 by Eileen Thomas
USAO's bookstore is one of its best features. Staff is very knowledgeable about, well, Everything. From books to clothing they have all your college needs.
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February 2021 by Taryn setzer
Very good
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December 2020 by Haley Holt
I paid in advance for a book that had to be ordered in. It turns out that there was a misunderstanding and the wrong book was ordered. When they called to let me know it had arrived and I was made aware of the mix-up, I requested that I be allowed to return the book that was incorrectly ordered for the one that I actually needed. The employee made it very clear that she was doing me a favor by doing this because it was past the return date. I was also blamed for the wrong book being ordered because I had “no evidence” to prove otherwise. Also, I am not sure how it was past the return date, as I came to pick it up as soon as it arrived. If this date is based off of when it was ordered, I do not understand how I am supposed to know that I want to return something without first seeing/receiving it? Secondly, I inquired about a separate book that I had paid for/ordered and was still waiting on. I was told that their records showed that I already picked it up, it was out of their inventory and there was nothing they could do for me and that I “must be confused.” Obviously, books are not cheap and I needed this material for school. At this point, knowing that I in fact had NOT picked that book up and it was NOT in my possession, i feared I would have to pay for this book AGAIN. I left in an emotional state after being accused of lying multiple times and taking a loss of money for the book. About 10 minutes later, I received a call letting me know that the book had been found in the back room with my receipt stapled to it and I could come pick it up at my earliest convenience. I work retail myself and I understand having mix-ups and I know some customers do lie BUT I have spent over $3,000 with this bookstore over my 5 semesters as a USAO student and I was shocked that I was given no credibility or respect as a customer. I left feeling very insulted, embarrassed, and ashamed. Although we were able to be civil in the end, I was never given an apology.
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January 2020 by Clarinet Queen
I paid in advance for a book that had to be ordered in. It turns out that there was a misunderstanding and the wrong book was ordered. When they called to let me know it had arrived and I was made aware of the mix-up, I requested that I be allowed to return the book that was incorrectly ordered for the one that I actually needed. The employee made it very clear that she was doing me a favor by doing this because it was past the return date. I was also blamed for the wrong book being ordered because I had “no evidence” to prove otherwise. Also, I am not sure how it was past the return date, as I came to pick it up as soon as it arrived. If this date is based off of when it was ordered, I do not understand how I am supposed to know that I want to return something without first seeing/receiving it? Secondly, I inquired about a separate book that I had paid for/ordered and was still waiting on. I was told that their records showed that I already picked it up, it was out of their inventory and there was nothing they could do for me and that I “must be confused.” Obviously, books are not cheap and I needed this material for school. At this point, knowing that I in fact had NOT picked that book up and it was NOT in my possession, i feared I would have to pay for this book AGAIN. I left in an emotional state after being accused of lying multiple times and taking a loss of money for the book. About 10 minutes later, I received a call letting me know that the book had been found in the back room with my receipt stapled to it and I could come pick it up at my earliest convenience. I work retail myself and I understand having mix-ups and I know some customers do lie BUT I have spent over $3,000 with this bookstore over my 5 semesters as a USAO student and I was shocked that I was given no credibility or respect as a customer. I left feeling very insulted, embarrassed, and ashamed. Although we were able to be civil in the end, I was never given an apology.
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January 2020 by Blam Blam
Great place
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March 2019 by pollyhannah estherbriggs
Books are in the process of getting a new one.
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December 2018 by Gordona Snow
Very helpful & Special Service😊
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October 2018 by Jennifer Musial
Always friendly. Always ready to help if you need it.
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October 2018 by Bree Watkins
Very small
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May 2018 by Bryan S.
Here for a dance recital and the hospitality was super! Great view from up top. Nice facilities! Will visit again if my niece keeps doing her dance thing. Respectfully, Bryan Moore Oklahoma
