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May 2024 by Stephen Brown
They did an alignment on my wife's Subaru and did a great job. We were in and out pretty quick
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October 2023 by Abby G.
I would appreciate it if someone from corporate could follow up with me regarding the service I received. Unfortunately, my vehicle is in worse condition than it was when I initially brought it in.
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September 2023 by Katherine K.
Left around 30 minutes ago.. came in because my tire was not holding air. I was told they checked everything and that there was no hole or anything wrong with my tire. As I am heading home I get a flat, that's odd because I was just told there is NOTHING wrong with my tire. oh but wait there is a nice size hole. So I called to ask them about this. They looked at my service history and that they did pull out a nail bit that it didn't "go through all the way" However they did not even mention this. They only said that there was nothing wrong with it. If my tire was losing air with the nail in it what did they think would happen when they removed it? Thank God for my mama, she did some YouTube stuff and found it for me. They point blank lied and didn't fix my tire. Will not recommend or come back. Thank you for listing to my rant !!
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September 2023 by Chad Smolik
This place is dishonest. They try to up sale every customer to fix things that aren’t broken. They use fear tactics to take advantage of the elderly. Told my 80 year old mother her vehicle wasn’t safe to drive. Quoted $1,500 to fix it. Her vehicle was perfect and has nothing to fix.
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August 2023 by Tyler D.
genuinely shit service... replaced a belt on my vehicle that broke the same day. I then identified the underlying problem and simply asked for a refund, which they denied and said they would replace the belt for me even if it just kept breaking. never going back to this place
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June 2023 by Jan B.
Tate Boys probably doesn't want you to read this post, but, oh well.I want to say one thing before my review here. In Oct 2020 Tate Boys sold to GB Auto Service. Before this sale occurred, I and my husband perceived them to be honest and reasonably priced. We trusted them.Something happened to my husbands truck after their sale and he was given a quote of $700 something to repair it. He went to an independent guy and it cost $60 to repair. Then I took my car into get an alignment and was told I needed some other work that was like $1400. I don't have the money and I went to get verification of what I needed from someone else and repairs needed didn't match what Tate Boys said at all.Normally I would never visit Tate Boys again, but I have a credit card with them and I don't just have a lot of money laying around, so using the credit card would help.So I know I need rear shocks/struts, so I'm trying to get an idea of what it will cost. My plan is to get estimates from a few companies, not only for pricing but also what needs to be done to my car. I mean, isn't that a normal thing to do?So I walked in and got immediate help because there was only 1 customer in there at the time (normally Tate Boys is pretty busy, especially in the afternoon). I told the gentlemen I wanted a competitive price on getting my rear shocks/struts whatever it is that's back there. I should also say that since I retired I don't drive my car very much. He goes outside and looks at all my tires, comes back in and told me my tires need to be replaced because they are too old. Yes they are because I don't put many miles on themAnyway, they take the car in the shop and then they come and get me to go over the price. I was given a price of over $3,000 to cover front and rear struts, and tires. OVER $3,000. I asked him to just print off the prices. He said they can't print the prices just the part #'s. I said WHAT! Why can't you print them off? He said because you will just take it to someone else and they will get the business. I said well the first thing I said was I'm looking for a competitive price. At this point I have raised my voice, well maybe before this point. I have never known a company to not give prices in order to do comparisons. In fact, I know that Tate Boys has ALWAYS given price estimates. I ask the guy if this is his new company's rule, he doesn't answer. Anyway, they get tired of me and tell me to leave, after I said they are effing idiots. What makes them think they might have the lowest price? Well they probably know I would discover that I don't need everything they tell me I do.Having been a single female many years ago, I have been told many lies, therefore I'm very cautious. I also know in today's climate that they take advantage of men also. I'm certainly not saying all companies do because that just isn't a fact. But as for the Tate Boys of today, I believe they take advantage of people.GB Auto Service deserves to lose the majority of their customers, but it leaves a bad image for the original owners who I believe were honest and did give prices, and in many cases price matched.I would avoid Tate Boy's at all costs, unless you just want a tire rotation and oil change. Robertson Tire and Hibdon (Tires Plus) for tires would be more recommended, along with many independent automotive repair like Precision Automotive in downtown Broken Arrow for other auto repairs.
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June 2023 by Andy C.
Chris was quick to get me going. Colby had my tire repaired in less than 30 minutes. Simple. Quick. No pushy nonsense. Very happy here.
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December 2022 by chuck black
Very helpful and friendly
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November 2022 by Abby H.
I had a major issue but they made it right. I was impressed with the way corporate handled my complaints and exceeded my expectations in making right. Make sure you ask a lot of questions about recommended services and ask them for the whole picture. But will save everyone time and money.
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May 2022 by Eric O.
Today is the second time the Kenosha and Aspen Tate Boys store in Broken Arrow has tried to kill me. The first time I had my brake fluid changed but one of the bleeders was left loose and I lost my hydraulic brakes on HWY 169 at 70mph mere feet away from the back of a semi. Luckily, my cable operated e-brake worked sufficiently as I limped the car to the shop where I proceeded to do a very good job of not screaming at the kid at the desk. They did me right by redoing the work, refunding me, and giving me a free oil change. I considered not returning but decided that I was otherwise happy with the other work done to my vehicles and to give them the benefit of the doubt. How foolish I feel now. About a week and a half ago I went in for an oil change and asked that the tech check my brakes, bearings, tires etc. for wear at I was getting some weird road noise. When the car was returned to me I was told the rear tires had some flat spots that were causing some road noise but were otherwise ok. I was told the tires were near needing to be replaced but still had a little life left so they should be ok for now. Nothing about checking the brakes, bearings, etc. or diagnosis for the actual cause of the flat spots. They said they weren't going to rotate them because that would cause the vibration to go to the front to be felt through the steering wheel so I should just leave them in back till it was time to change them. Now I'm writing this from a hotel room that my girlfriend had to have relatives help cover because I've got a nasty flat 4 hours away from our destination. Theres a big nasty hole worn into the inboard side of the tire. When I pulled the wheel to put the spare on I also noticed the balance weights were missing; perhaps the out of balance wheel ate itself or killed my bearing or a bad loose bearing vibrated the weights off but that's guesses at this point. After I put on the spare I still get a noise out of the rear so I'm still suspecting bearings.Tomorrow I get to replace tires and I get to pay another shop to check my suspension and rolling components for wear like it should have been before I left so that the new tires aren't ruined like the one full of holes in my trunk right now. I am on vacation so obviously a lot of my plans for tonight and tomorrow are just cancelled and that sucks. Worst case scenario, I pay a shop to replace some more parts or I do it myself in an auto parts store parking lot somewhere with tools freshly bought from Harbor Freight if the local shops don't have the time. In closing, I'm pissed and I'm never doing business with Tate Boys again. Ink
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October 2021 by Tracy G.
I gave this place 5 stars Something I don't ordinarily do You have to be pretty good to get 5 stars for me this place was more than competitive with their pricing extremely accommodating, helpful and friendly they went above and beyond what they needed to do to take care of me in my car . THANKS TATE BOYS
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September 2021 by D D.
Originally this chain was outstanding in service. Recently it ownership has changed hands. This place is terrible. 2+ hours for an oil change and tire rotation. The facility is filthy. After using this company for the past 5+ years, I am no longer a customer.
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December 2020 by Tim Schmid
Fast service
