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January 2024 by Emily Goss
Jared was so helpful and friendly. Fantastic customer service skills and very knowledgeable about their products. Thanks, Jared!
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January 2024 by Larry Jansen
Very helpful people
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January 2024 by google User
If you want the best customer service talk to even he goes above and beyond to help.
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January 2024 by Christina Thetford-Jones
Michaela was so knowledgeable and helpful with everything we needed. She had a fabulous attitude and was super pleasant to talk to! Thank you SO MUCH!
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January 2024 by Franchesca Porter
The service David gave us at the store was perfect! He was kind, patient and quick to answer all our questions. Thank you so much!
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December 2023 by Tom Lay
Wanted to get t-mobile internet service. Did an online order via chat and had my account set up. Once I received my router went to set it up and was told that it needed to be activated. After 4 hours on the phone with T-Mobile and them telling me that I did not have an account and trying to set me up a new one, I gave up and am retruning the router.
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November 2023 by Christine Cook
I came in to pay my bill since it was due today and was told that because I came in the store to pay my bill rather than online ( I was out running errands and only had cash ) I would be charged an extra $5.00 fee because I didn’t pay online. I came in the store . Ridiculous
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November 2023 by Bethany G.
Jarred checked us in at 6:30pm. Told us he would text us when it was our turn. We left to get dinner. We didn’t receive a text but came back to the store after dinner at 7pm. We waited an hour in store only to be dismissed 10 mins before closing due to the time even though we had been checked in for an hour and a 1/2 at this point. Disappointing that we waited all that time and then we’re dismissed. This is a fast way to lose customers. Next time communicate sooner. Don’t make people wait like this without direction.
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November 2023 by Sales SWS
Jared & Vada did an excellent Job Helping me with my cellphone! 10/10 service! excellent attitude highly knowledgable people!
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October 2023 by Lynnetta walters
2 guys standing around not soing anything.. Was told they could help me then was not told a wait time at all. Got mad and left. Came back an hour late was told they could help me soon. I've been sitting here 15 minutes now and the same 2 guys are still just standing around talking about other stuff and not helping anyone.. I won't be back to this location again..
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September 2023 by Tiara Garcia
Deb and Vada were amazing. They're both very knowledgeable and helpful, and very kind. Service was quick and easy
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August 2023 by Alyssa O'Connor
Very discouraged to find out when going to this location a woman came to help me but then got rudely interrupted by the store manager. I believe his name tag said Jeremy but I could be wrong. He came up to her and said other people were in front of me so the lady said I'm sorry I have to quit helping you and help the people in front of you. That part was totally understandable but then he stayed on the salesfloor walking around not trying to help me at all! Literally standing inches away from me looking around even chiming in on another associate helping somebody. It was very rude especially for a store manager! I will not come back to that location again.
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July 2023 by John Travis
Beware the bait and switch. I was a Sprint customer and ended up with T-mobile by default. I decided to take advantage of the promotion for $800 in credits per line on the Galaxy S23 in March. After the third bill I called customer service to check on the status of my credits, only to find that I was put on a different promotion which only paid $400 per device. Additionally during this upgrade my Military discount seems to have disappeared. As a result of all of this, my monthly bill is about $75 higher than expected.
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July 2023 by David Gibbs
Went to this t-mobile with a problem he fixed it didn't try to sell me nothing great job I wish I got his name my wife and I are t-mobile for life
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June 2023 by Pamela Bradley
Travis went above and beyond!!! So happy my family and I transferred over. Travis’s friendly and helpful service WAS the difference in my decision!
