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August 2024 by Downer Duo
**EDIT: Edited to add that I received a response from the owner on this review 3 weeks ago and was asked to email them with more details. I did email them - 3 weeks ago - and have yet to receive a response to that email. Please don't be fooled by these owner comments where they pretend to care about customer service. Nothing could be further from the truth!
DO NOT WASTE YOUR MONEY HERE! I hope someone can benefit from my loss and avoid the mistake that I made by using this company. I was excited to find what I thought was a good detailer, but I was so wrong. I paid $300.00 in March of this year, for a full detail of my compact SUV, which took all day to complete. When I picked up my car, the employee who did the work showed me the finished product. I noticed the console area was left untouched, even though when I dropped it off they asked if they should pay special attention to anything specific and I said "the console area", which the employee wrote down. I also noticed that the roof didn't look as shiny as the rest of the car and when I questioned it I was told "I couldn't reach it". Seriously? The rest of the car looked ok enough so I paid and left. It was the end of the day and they were closing so I did not fully inspect every inch of my car and clearly neither did they!! Over the next several days I found what I assume is soap residue all over my car! As I write this 4 months later, my car has been thru rain storms, car washes (both hand and drive-thru) and the residue will not come off!! I will certainly have to pay for yet another detail at a more reputable place to get this resolved - and let's hope that it can be! If not, that will be a whole other type of issue!! And just in case that's not bad enough, I had my car serviced on a Sunday - dropped it off in the morning and picked it up the same day at closing. On Tuesday I received a call from the shop telling me that my vehicle was ready and needed to be picked up. I told them that I had picked up my car on Sunday. The caller (I believe he said his name was Kwan?) continued to insist that I come pick up my vehicle. I asked what kind of vehicle he was referring to - he said a van. I advised him that I did not own a van, I owned a compact SUV and stated again that my vehicle had already been picked up and was currently sitting in my garage. He confirmed my first and last name (which was correct), then told me for a third time to come and get my vehicle. After advising for the third time that I did not own a van and the vehicle that I did own had been picked up 2 days ago and was sitting in my garage, I told him that if he would like me to come pick up the vehicle that did not belong to me I would be happy to do so. He hung up. You would think this would be enough... but NO! I received ANOTHER call on Thursday to advise me that my appointment on Sunday would need to be rescheduled because they would not be able to fit me in for service that day after all. I advised the caller (same guy that called before) that I do not have an appointment on Sunday. I told him that I did have an appointment LAST Sunday and (again) my car has already been picked up! It was at this time that I advised him of all the residue that remained on my car and how terrible it looked and asked to speak to a manager. He said that he was the manager. I obviously did not care to deal with this person as I couldn't even get him to understand that the vehicle he was trying to have me pick up wasn't even mine, so I asked to speak to his supervisor. I believe he said his name was Justin (I could be wrong on that) but he told me that he did not have a phone number/email, etc, where he could be reached and also did not have specific hours. I asked that in order to speak with him am I expected to just come up to the shop, hang out in the parking lot all day and hope for the best? He said yes. This place is seriously unbelievable. There is nothing more that I can say about this truly egregious lack of customer service, from every
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August 2024 by Corey Carter
Came up for a job interview and the employee that was there this morning was very rude and looked at me like I had something wrong with me when I asked him politely if he could call the manager so I could find out if I still had a interview and he put his headphones in and looked at his phone. Very disrespectful and I've heard from multiple of my buddies that he was disrespectful to them to y'all need to fire him before he ruins your business. RESPONSE-I had never asked your employee to handle the interview I nicely asked him if he could call the manager he was rude when he walked up to my car and knocked on my window and was rude to my mom it would be different if I asked him to do the interview but I did not I asked him if he could contact the manager I didn't ask him to clean my car or unlock the door and let me in I asked if he could call the manager plain and simple if your gonna use "autistic" to defend him use in a review comment that is someone being rude to him and this is not the first review I've seen of disrespectful employees ive read multiple before writing my review and they've said that some of your employees are disrespectful. He came to my window and asked me a question so I asked him for some help and he put his headphones back in and looked back at his phone and you did not say 10:15 you said 7:15 am because I asked you again to make sure i heard it correctly. Your customers aren't the problem you and your employees are and the way you run things are terrible don't tell me a time then tell me it again and try to blame it on me your employee said 7:15 am on the phone
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July 2024 by B-Rad's Chan
50 minute wait time I wasn’t told about till after I paid, there was 3 cars a head of me that’s it. Didn’t do a great job on the wheels or interior. And those heavy brushes in the wash almost knocked my mirror off. Get some Mexicans up in there. Update your drive thru. Also the front bumper was still dirty.
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July 2024 by Brian Stone
Card reader not working and everyone ignored me even though they were all right there.
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June 2024 by Joe Tanner
I hate to give a bad review but I just pulled into this car wash about 11:30ish on June 8th and before I got to the line and I saw the prices and wasn’t sure which package I wanted so I pulled over into an open parking spot. Immediately a young gentleman with long hair in a bun (no beard) came up to my car asking me what I was doing. I told him I was parking there for a minute. He asked me to leave because “this is business”. I clarified that I was planning on going to the car wash in a minute. He said ok and walked away but his whole demeanor was very dry and unfriendly as if I was annoying him and causing a problem. Now, keep in mind that I parked in an open parking spot a couple of spots away from any vacuums or where anyone was working and wasn’t obviously in the way of anything. I would have just moved on from the interaction seeing it as a simple misunderstanding from a young guy that doesn’t understand customer service skills. However, shortly after wards he walked out of the car wash to go back to the detailing area near the vacuums and stared directly at me as he was walking. I stared back and he made and flinching move, made a sour face and mouthed something at me as if to say, “what are you looking at?” I’m taking it he’s not the owner lol because I left to go to the car wash down the road even though this had been the only car wash I had used since I moved to Bixby about a year ago.
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June 2024 by Izaak Adams
Ah that new car smell is back! They did an amazing job, friendly! This is now my new car washing place! They even got the back windshield that normally gets miss alot! Very happy with it. And shot out to Grant kirkbride for making sure my dog won't lick the seats before using the leather cleaner on the inside!
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May 2024 by troy wagoner
Good detailing place.
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March 2024 by Lauri Parsons
Very disappointed in our experience today. Would not recommend using this car wash.
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March 2024 by Anubis Anarchy
The service here is poor. The manager is rude and unhelpful and workers just look at you and you have to wave them down just to get some service. I highly recommend going to Launch a mile north and do not waste your time with the pathetic service.
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February 2024 by Nic
Detailed and polished our Suv. Did a pretty good job and also a decent price.
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January 2024 by Regan Watts
I was just there and while they did an amazing job with my detail, the team also went the extra mile and helped jumped my car when it wouldn’t start. Although it was embarrassing to have happen, I was assured by them that there was no cause for concern and I wasn’t a nuisance. I really appreciate their kindness and compassion!
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January 2024 by Stuart Rowe
We booked a full detail of our 2008 MazdaSpeed3. The staff were very professional and accommodating. They were able to do an incredible interior clean and exterior polish. The car looks wonderful now! Definitely would recommend.
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December 2023 by kaitlyn anderson
I love how I didn’t have to do anything! They was the outside of your car and they vacuum the inside as well!
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December 2023 by Brian J.
Went to Cruise In AutoSpa and they take care of my vehicles. Great Experience and very friendly folks. I took my BMW 135I there to have some of the blemishes removed and they did an awesome job and it was well priced. Highly Recommend!
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November 2023 by Brandie Yuen
Great Service!
