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October 2023 by S Krug
Charged $125 extra 2 weeks after the rental period for external cleaning - just ridiculous - never again!Update: extra fee was waived after calling in a complaint
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September 2023 by John Dobbs
I rented a Suburban from this location. I did not have any problems with this location. The employees were friendly and the vehicle was ready to go when I got there.
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August 2023 by Christina Cox
Will not be coming back to budget rented a car for 4 days when I got there the employee was rude I don’t know her name.. when I rented I wasn’t told of the $250 dollar hold or something and then she tried to say I owed like $51 dollars when I drop it off I got in the car and the tire was low I went back in and said the tire is low she said I can take it like that or I can try to find you something eles which I can put air I just wanted to inform her anyways I put air then after being parked went back to go somewhere and the tire was low again so it had a slow leak I guess needed a plug, mind you all the carpets were wet like sopping wet. I won’t go back I wish I knew her name I’m also gonna call corporate on her too she’s rude and needs to learn some customer service and explain the contract to people
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July 2023 by Shirley Ward
Don’t rent here. I wasn’t given full information regarding insurance. I was told I HAD to have insurance on the car. When I came back and was told I had to pay for the insurance, you can imagine my surprise since I wasn’t told it wasn’t already paid for with the hundreds of dollars I already paid. Not including the 250 deposit. Why would they wait until the end to charge for it? Then the guy called me a liar. Never again with this company.
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December 2022 by Lashell Gordon
I rented a car from this location in July 2022 with my visa debit card and when I went back to rent another one for my birthday weekend.. I was informed that they could not rent a car to me. I told the rep that I just rented a car in July of this year. He said they had to do a credit check.. I WAS NEVER INFORMED THAT THEY DID CREDIT CHECKS..They held an extra 200.. I did not appreciate the misinformation and the lack of information..
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June 2022 by Keli Wilkie
Reserved SUV 4 months before our trip. Called multiple times prior to trip to confirm availability of the vehicle we reserved, and was told it would be available, no problem. Called 2 days prior to our trip and was suddenly told the vehicle was unavailable, but they could give us a smaller car (for same price), which will not seat all of our family members traveling with us. No apologies, no explanation, no compensation offered. Worst customer service experience ever. Will NEVER rent from Budget again!
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October 2021 by Neil Ayton
We rented a box truck, the lady working there was super awesome and very helpful. Unfortunately she was the only one working there so everything took a bit longer than I would have liked.
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June 2021 by Connor G
Booked a car and was called while in a Uber on my way to location being told there were no cars available. Extremely bad service and I won’t be using again.
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June 2021 by Codie White
How can you make reservations for a vehicle when they DON'T have ANYTHING available?!?!?!?!!!! made reservations online only for them to call while I'm ON MY WAY to pick up car for them to tell they have no cars available.
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May 2021 by Stephanie
Rented at this location twice in one week. Got the vans and vehicles we needed and was in and out within 30 minutes each time.
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February 2021 by Kelly Roark
These people have no idea about this car rental game
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November 2020 by the_honest_one
They just suck.....everything about it (bad customer service, bad environment, not enough car to rent out, bad company, etc)
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November 2020 by Meks Ibezis
They are by far the worst car rental place.
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October 2020 by Alice Redding
Extremely poor service. The system still showed I had a rental vehicle in my possession which I don't. Therefore, I could not rent another vehicle. Instead of the agent verified the vehicle was returned and allowing me to rent another vehicle, I had to take a Uber and find another rental company.
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July 2020 by Paul Johnson II
People there are great.