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September 2023 by Andrew Munn
I was trying to figure out if Phoenix Insurance could give me a cheaper quote than what I am currently on but they don't respond to Facebook, email, or website requests. I don't have time to call or go down there so they lost a potential customer since they can't utilize electronic methods. They might be a good agency but I wouldn't know since they never responded. There is an agent in Pawhuska that sells the same insurance and she responds to emails, just sayin'! So much for trying to keep my business local.
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August 2023 by Andrew M.
I was trying to figure out if Phoenix Insurance could give me a cheaper quote than what I am currently on but they don't respond to Facebook, email, or website requests. I don't have time to call or go down there so they lost a potential customer since they can't utilize electronic methods. They might be a good agency but I wouldn't know since they never responded. There is an agent in Pawhuska that sells the same insurance and she responds to emails, just sayin'! So much for trying to keep my business local.
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June 2023 by Truth Teller
Tried to keep business local. They ghosted us
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March 2023 by Kevin Wink
Got ghosted by my agent and thought I was ok but was not. several emails and phone calls with no response.Only reason its a 2 star and not 1 is that i finally got some a little support from a different agentLost a customer with me, but hope if you decide to use them, they treat you better.
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December 2022 by Ashley Cartwright
Very quick help. All my questions answered and taken care of. Thanks.
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December 2022 by Ashley Erdwins
I was often made to call Progressive myself. While Phoenix sat, unhelpful.
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December 2022 by Walt White
Thank you for your help and great service you all provide
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December 2022 by cheri hennings
Always so helpful and to save you money on insurance
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December 2022 by Dale Patterson
Lara was very helpful, explained things in a way that was easy to understand. She got the problem resolved.
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December 2022 by Joe Severns
The agents Lara and Brittany help me they was so Nice and polite I would recommend using them to anyone
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December 2022 by Richard Bland
Brittany really helped me with my issues and was very prompt and courteous.
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December 2022 by Dwayne Butcher
Brittany was a complete pleasure to work with today. Not only was she prompt and got back to me EXTREMLEY quick with my quote she also went above and beyond by providing two additional quotes at my request.I would highly recommend checking out Phoenix Insurance Agency if you're looking for a local business that puts their customers first.TLDR: The customer service provided went well beyond my expectations and it is clear they value PEOPLE.
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December 2022 by Rebecca Edens
Brittany is always helpful. Very friendly and professional. She makes sure your questions get answered and you understand. We can recommend Phoenix Insurance highly.
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December 2022 by Jamie Pruitt
Brittany is incredible. She was very kind and helpful in resolving an issue involving an accident which I had no fault in. She went above and beyond to assist in moving things forward. She truly cares.
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December 2022 by Vicky Efird
Laura Kelley was awesome in helping me with my insurance needs today. She was very knowledgeable and responsive. I would highly recommend the Phoenix Insurance Agency in Bartlesville Oklahoma.
