The Verizon store at 1625 12th Ave Nw offers a friendly and professional in-person experience for customers. The staff are knowledgeable and helpful, making it easy to upgrade devices like iPhones, Samsung Galaxy, or Motorola edge+, and to choose the right Verizon plan. Customers appreciate the team’s patience and friendliness, especially when handling multiple questions or group visits. One representative was praised for his kindness, skills, and making account updates simple and hassle-free. Another staff member was highly professional, ensuring quick and easy service. Several reviews highlight Nick Gray’s exceptional assistance; he was patient, friendly, and went above and beyond to help a large group, making the experience fun and stress-free. Customers also mention Cory, who greeted them promptly and provided thorough, pressure-free advice about products and promotions, demonstrating excellent communication and professionalism. The store also offers a variety of wireless accessories, exclusive Verizon services, and current promotions. Overall, the team’s teamwork, knowledge, and caring attitude make visiting the Verizon store a positive experience. Whether upgrading devices or exploring plans, customers find the staff approachable and dedicated to providing great service.
Kyle Engelbert did a wonderful job analyzing my account for savings on my bill! I highly recommend him!
January 2026
Mike was absolutely AMAZING! He was very thorough on explaining each step of the process and breaking down the prices of each month. 1000x better customer service than we received yesterday from Flying J’s Verizon. Found every discount we qualified for to help us save as much money as possible. 10/10 would definitely... read full comment
December 2025
Mr. Frost has been a huge help! Fixing multiple account updates and changes. I could not recommend his kindness, service, skills and knowledge more! He made the hassle of phone updates and changes easy and enjoyable.
