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January 2024 by amanda grizzle
Best service I've ever had at a phone store Daniel was amazing and helped me with all of my needs and he was so informative.
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January 2024 by daniel cosway
Friendliest and most helpful group of cricket employees. Definitely recommend this location for all your needs?
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December 2023 by Sherry Griffith
Big rave to Talia, she was very helpful and fast great job girl!! Merry Christmas ?
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November 2023 by Ashley Paul
Talia was a great help with getting a new line added to my account and even got my bill reduced to lower than it was prior to the additional line. Highly recommend!
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November 2023 by Dennis Thompson
Talia has the best customer service very hel0ful and knowledgeable I highly recommend coming in
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September 2023 by Danielle Miller
The ladies in this office were such a fantastic help! They made the transition to Cricket super easy and were so friendly and helpful! We are so glad we switched!
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August 2023 by Tam Bam
The people that helped me. Was very helpful and Courteous. I nicknamed them "Dub" and "Trip" couldn't have asked for anyone better. They just made my day.
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August 2023 by Tambra (Bae Bae)
The people that helped me. Was very helpful and Courteous. I nicknamed them "Dub" and "Trip" couldn't have asked for anyone better. They just made my day.
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June 2023 by Araceli
Today I had the worst experience at the cricket store on 12th st in Ardmore Oklahoma.. Felt unwelcomed and to never come back.. My Dad, My three year old and me, came in the said store happy and excited to get my Dad a new phone and open a new line ... We came in, to a lady being trained which it's perfectly fine she was already taking care of a lady she was getting an upgrade .. we waited very patiently, we totally understand when you start a new job your nervous your learning and you need help.. I guess Tabitha is the experienced one in there at least for today lol. She came back from break she was still eating maybe still on break, that's totally fine we're still very patient because we understand, well my three year old set on the carpet playing with the phone protectors and started moving the phone protectors from one hanger to another NOT breaking them or throwing them just placing them in a different hook that cought Tabitha's attention so she came forward to us and asked what we were going to need and I told her a new phone and a new line and instead of getting us fixed up so we could hurry up and leave since she was bothered by my son moving the case protectors to a different hook.. she said we were going to wait for the lady that was getting trained already helping someone and she said this 3 to 4 times . CAN YOU MAKE HIM STOP PLAYING WITH THE CASE PROTECTORS.. and my answer was how long it's going to be before someone can help us , Tabitha couldn't answer that because she was not going to do it . I offered to fix the case protectors before we would leave and she said they were in order.. Tabitha instead of offering her help so we could leave.. offered me to talk to a manager .. which no one answered apparently I left the store and went to get my new phone and my new line to the store in Broadway fast and very friendly service and I told them about my experience on 12th Street and they contacted me to one of the managers her name is Rosa very polite and she apologized for the bad experience on 12 street.. hopefully that can be taken care of because when you go spend your money, you want good service that's all .. if you don't like to serve and help find you another job .. I will not leave cricket just because an employee don't want to do her job, because that can be fixed someone just hired the wrong person thinking it was good for customer service. .. Thank you Rosa for calling me and letting you know what happened ..I love cricket and not going nowhere ..
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May 2023 by Waylan Johnson
Awesome experience!!!! Rosa @nd Talia are the best!!! We give them 10 stars ? I've never had such a great experience getting new phones.. it's usually over whelming and costs a lot of money then you have to set up your new phone well folks I paid $0 and my phone was ready to go!! I highly recommend these ladies!!!! Thanks for the great experience
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May 2023 by misty wyatt
I put 1 star only because there was no option for 0!! My son just bought a phone came directly home decided it was to slow and went directly back to the store to get a different one (he was told he had a week to change his mind) then they claimed the phone had a scratch at the bottom of the phone and refused to take it back. They can't prove it had no scratch when it was sold to him and its their word against ours. When I talked to the manager she was rude and tacky. Her name is HEATHER and the company would be best to find an actual qualified manager like the manager on Broadway. I will NEVER do business with 12th st again and I'm tempted to switch from cricket completely. My son was so proud to be able to go buy a phone with his own money and it turned out to be the most horrible experience for him. Hard work definitely didn't pay off this time with this store!Signed...One ticked off Mom ?
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December 2022 by Blake Shmucks
Was not happy with the lady who worked at this location. She quickly try to convince us of getting hotspot and told us it worked excellent when it did not work at all and we couldn’t cancel the hotspot. And she kept calling my husband a nickname that made me uncomfortable and she was on her phone taking a personal phone call while attending us on 11-28-2022
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September 2022 by Dawn L Smith (Casper)
Charles is amazing he worked adversely to get the best device for me and his customer service was spectacular and I would highly recommend him and the store he attends over in Ardmore Oklahoma
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September 2022 by Richard Dickinson
After having been dealt with - IMHO - "deceitfully" - at the Cricket Store on West Broadway, in Ardmore, OK, I went to the store on 12th Street in Ardmore and couldn't be more pleased with the "contrast"!! The manager - Crysinda - at *THAT* store helped me resolve the issues (resulting from the "other encounter") courteously and efficiently. I could not be more pleased with her and her store!! A very pleasant experience!!
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May 2022 by Dena Stephens
Me and my husband came in the Ardmore Cricket store we were sceptical how our experience was going to be but come to find out our service was absolutely AMAZING! They were so helpful with every question we had and switching our phones over very recommended
