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November 2023 by Aaron Royal
Friendly, courteous, and helpful...from this day forward, Wilmes Chevrolet GMC is my go-to dealership
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September 2023 by Angela Guyton
This was a bitter sweet experience. I took my 2093 Ford Mustang in to have my A/C charged since we were in the triple digits and my steering wheel was almost to hot to hold.The receptionist and the service team were so nice and the waiting area was so nice and comfortable. I waited an hour for my car to be charged and after paying and driving off my car stalled 4 times with two miles of the dealership. This had never happened before so I called back and spoke to the service department I was told that I would be given something else to drive while my car was looked at. I was given a dirty SUV but it had a great A/C unit; which I had for few days. Not hearing back from them I stole by and was told I needed a new compressor. It was ordered and installed. Again no call to say it was ready so I just went by to check on my car. It was finished andI paid for the new part and the service just to leave and again the same problem it had when I left the first time the A/C was charged. At this point my heart is aching with disappointment. I called and was told to come back and I could have the same loaner car had days before. The next day I got my car back and it was fixed. I was told it had a hose that was bent and pinching off the airflow to my intake. It has been running well since and I was told that the work that was done is guaranteed for a year. I’m so happy to have my classic back.
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September 2023 by Shiela Barefoot
Garrett made sure I knew what was happening because there were a few issues that needed care . The repairs were done and my gson got a car I felt was safe and road ready and for less than the estimate. Very happy with the service department.
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September 2023 by Billy Wright
I really wish someone would have went over all the functions of the dash in the truck. I had to watch YouTube videos to find out to use all the functions. This truck has a lot of features to learn. Overall it was the easiest buying experience I have ever had buying a new vehicle.
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August 2023 by Kellie Robinson
The employees was very very helpful. The young man I think his name was Brian kept me up dated on what was wrong and when the parts would arrive. Overall experience. .. Was Terrific.!!
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August 2023 by Tommy Steiner
Very unprofessional and rude. I'm a vehicle transporter. They refused to sign for a delivery. When they became rude I started to video their behavior and was assaulted and had to call the police and file charges against the owner for the assault.
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August 2023 by Brittinie W.
I have never had more issues with a dealership than this one. The workers always seem confused when we ask about something or need something. They can "never find" the paperwork for our included services. When my husband asked about his window-shield wipers on his Silverado, they sent him to a Ford dealership. I scheduled an oil change appointment and waited twice the time it would have took if I went to Walmart with no appointment instead. Everything is "contracted out", so you still need to go to other places to get things done. For example, I had a small rock crack in my windshield and had to go to a local window shop because this dealership doesn't do that. Overall, just extremely disappointing.
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July 2023 by jory sanchez
We were told a part to fix our truck would be in on Wednesday, Thursday at latest. We called Friday and spoke to a service tech who got kinda rude over the phone when we inquired about the part coming in. His response was’ “did we call you?” “If we didn’t call you means it didn’t come in!”
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July 2023 by Janine Reynolds
The service and the staff are always very professional and courteous. They go above and beyond every time! I will not go to another dealership!
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June 2023 by Jessica Waldbusser
I had an appointment to get my car diagnosed, I arrive to my appt early and the man in the service department immediately struck up an attitude. I asked him if there was a place I could sit during the time my car was being looked at and he told me “outside” keep in mind this Oklahoma and it’s 90 degrees out. I haven’t even dealt with this service department to see what’s wrong with my vehicle and I’m already disappointed.
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April 2023 by Susan Martin
They took great care of my car. I took it in for an oil change and to get a lug nut cover replaced. They got it done fairly quick. The whole experience went smoo
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April 2023 by Tina Bell
We bought a Lincoln MKC a couple of months ago. They delivered to our home in Lawton. I just had a check engine light come on. I called Scott, and he said he would pick it up and deliver it back. If that’s not superior service I don’t know what is! It’s been a pleasure doing business with them.
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April 2023 by FJB
Quick service. Got there earlier than my appt. They got me in right away and u was dine before my scheduled appointment
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March 2023 by Brittany Nelms
Service department was so nice! They offered to take me anywhere I needed and explained what was wrong with my car in a way I could understand. The work was completed in less time than the expected!
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March 2023 by Lisa Byrd
Excellent service Very friendly and courteous employees. I was offered either water or coffee while I waited. I ended up leaving because I had errands to run. They called me when my car was finished.
