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April 2022 by Logan Roman
Been just about a month since I’ve dropped documents off. Haven’t received any update that they are working or even got our paperwork. Called 3 times left voicemails and haven’t had a single call back. Definitely will not be using them again. Probably got screwed on doing our taxes this year bc of their unprofessionalism
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November 2021 by Google user
Horrible customer service. We left them our documents and in two weeks they promised to prepare our taxes. since we did not receive any confirmation that our taxes were ready and since they don’t answer phone calls ever, we had to come again (from afar) and wait there for almost two hours while they were preparing our taxes. we paid them the same day. after three weeks it turned out they didn’t send our taxes!! we had to wait another hour for them to send them. at the same time the reception is just awful. She was talking with us as if we were garbage. Will never do taxes again with them.
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July 2021 by Brady George
Horrible customer service!Filed 1st week of March and still haven't received my state or federal. It's been hell trying to reach someone from the office and they never call back like they say they will. Wouldn't recommend this company
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May 2021 by Iuliana Sagaidak
Horrible customer service.We left them our documents and in two weeks they promised to prepare our taxes. since we did not receive any confirmation that our taxes were ready and since they don’t answer phone calls ever, we had to come again (from afar) and wait there for almost two hours while they were preparing our taxes. we paid them the same day. after three weeks it turned out they didn’t send our taxes!! we had to wait another hour for them to send them. at the same time the reception is just awful. She was talking with us as if we were garbage. Will never do taxes again with them.
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May 2021 by Aleen Ngirangesil
Filed 1st week of March and still haven't received my state or federal. Office has poor customer service and no answers to give u hope. I filled in a form after I went to IRS site that has been deposited to my account on the 8th of April. I xhecked with my bank and there was never a deposited and that it would show.. I once every week I would go to follow up and i caIlam told that they will call me back. Well they never did been three weeks now since the date of deposit so i really don't know what is going on. I feel like they are just annoyed when ever we go or call.
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April 2020 by ChrisnBrit Vasquez
you need friendlier front desk and they could use some more talking like calling you back once u pay they dont care...
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February 2020 by Cherie Morris
Kevin has done my taxes for years always a pleasure to have them take care of my our taxes see you next year
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February 2020 by Alexus Shantell Page
I didn’t get my 50 for filing with them or perks in the mail like they said but people I know did
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September 2019 by Paul Flores
I have attempted several times to contact you wondering where my refund is. I know that my wife filed for injured spouse and it takes yo to 14 weeks and it's been well over that time frame. Please get back to me!!! Thank you!!!
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February 2019 by Myra Patterson
Great people friendly knowledgeable I have used their services for years.
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February 2019 by Lavern Fields
I moved to altus in 2010 and have filed my taxes with taxmaster since I came. And I love this place.
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January 2019 by Rebecca Green
The staff is terrible. I filed two years ago with this place and thought they were amazing, until I received my refund and realized how much they charged me to do my return. I was not informed of all charges that they were collecting. When I went to the place to ask them about it they were completely rude. I walked out and forgot my paperwork and went back in and the workers where in the office talking crap about me because they did not see me come in. I made a complaint to t
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May 2018 by Brian Thomann
Kevin and his staff are always professional and active in the community. I would recommend them to anyone.
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November 2017 by Mareshah Hackney
Excellent experience! Very knowledgeable! Appreciated the timely service & reasonable rates. Would recommend!
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October 2017 by Jesus Benitez
(Translated by Google) mui good serbicio