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November 2023 by Deb Coleman
Salesman - Mark was helpful, friendly, and listened to my wants and budget. Which helped to check all my boxes for wants & necessities. Thank you! Josh was extremely helpful and accommodating to get me into my new Corolla Cross. Love, love this suv!!!Very pleased with Zanesville Toyota.
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November 2023 by Kim Paciorek
I probably will not be returning for any more services at Toyota. I dropped my car off at 8 am with an appointment for a diagnostic test to find out why the park break malfunction light was coming on. I walked home and was told someone would call me. I had to call in at 2:45 pm to check because I hadn’t heard anything only to have a message be taken and someone would call me back. At 3:30 Ben called and said my car didn’t need anything replaced it just needed to have a computer software update to it. I explained I needed to be at work at 4, he stated if I got there at 3:55 he would have it done. I arrived at 3:45 and paid my bill and waited and waited because they couldn’t find me keys. At 4:05 he asked if it would be ok if a man from the back dropped me off at work until they could find my keys! Not at all comfortable with a strange man having to drive me to work but didn’t really have an option at this point because they couldn’t find my keys. They brought my car to me at the mall and said my keys were under a different name tag! ??♀️??♀️
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November 2023 by Greg Hutchinson
I recently visited this car dealership that truly set a new standard for customer service. They treated me like family, ensuring every step of the process was smooth and that I drove away in a car I loved. Their attention to detail and care didn't just impress me, it made me confident enough to refer my own friends and family there. It's rare to find a place that takes complete care of you these days, but this dealership did just that. I can't recommend them enough!
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November 2023 by Caleb Nolan
Our experience at Zanesville Toyota was nothing short of exceptional. The staff at Zanesville Toyota (especially Nathan) went above and beyond to ensure that we found the perfect car to meet our needs. He patiently listened to my requirements and preferences, answering all of our questions with remarkable expertise. We never felt rushed or pressured into making a decision, which made the entire process incredibly stress-free.Zanesville Toyota displayed an uncommon level of transparency and fairness. They were upfront about pricing, financing options, and any additional fees, ensuring that there were no surprises along the way. This level of honesty and integrity is truly commendable and made us feel confident in our decision to purchase from them.Once we made our decision, the paperwork process was efficient and streamlined. The finance team worked diligently to secure the best possible terms for my loan, and they explained each document thoroughly, ensuring that I understood every detail.I highly recommend Zanesville Toyota to anyone in search of a new or used vehicle. Their friendly and knowledgeable staff, transparent approach, and commitment to customer satisfaction make them a dealership of the highest caliber. My experience with Zanesville Toyota was truly outstanding, and I will definitely be returning for any future automotive needs.
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November 2023 by Erin Koewler
This was by far the best experience I’ve ever had buying a car. They gave me the best deal on my trade in, communicated with me clearly and in a timely manner, had upfront and honest pricing, and overall a pleasure to work with! I was 150 miles away from the dealership and you would have thought we were neighbors. They worked with me over the phone to appraise my trade-in, and negotiated a great price on the vehicle I was interested in. When I made the drive to the dealership they had everything ready! I was in and out with my new vehicle in an hour! Trent was amazing!
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November 2023 by Heidi Bell
Zanesville Toyota is amazing! I've gone to other places in the past and the quality of service never measures up to what I receive at Toyota...everyone is always so kind and professional. Mike in the service department is absolutely incredible... He is extremely personable and great at answering questions (I usually have a ton - lol). I recently had an unexpected high-cost repair and wasn't sure how I was going to pull the funds together...he did a little foot work and was able to reduce my quote by a grand! ? I have no doubt at all that many other places would have just pocketed the higher cost. I've never had to bring my vehicle back for them to readdress something that they just fixed...an issue I have had with other places. Great quality work! I appreciate them so much and refer people on a regular basis! ?
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October 2023 by Donavon Jadwin
Amazing dealership from management to sales and service. Have taken care of me beyond expectation at every level from the time I bought through helping me replace due to unforeseen part supply issues. They were always understanding and helpful with solutions. Mike and Ben in service were amazing. Have dealt with Josh the sales manager twice and he made the process as stress free both times. Glad to be able to deal locally and feel like I matter.
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October 2023 by Fernando Morgan
The entire team at Zanesville Toyota was outstanding from the moment you walked in the door. They were welcoming, listened to what you were looking for, patient as I deliberated on the decision, provided options on the best way to proceed, and closed the financials in a very efficient and thoughtful way. It was a great buying experience start to finish. And after an afternoon of driving my new vehicle in the country side, I couldn’t be more pleased.
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October 2023 by Bruce Mac Laine
It was great dealing with Amanda at Zanesville Toyota. She made sure the purchase was seamless, and I didn’t spend all day at the dealership. She has made two follow up calls to me since my purchase to ask if I was still happy with my Tundra. I recommend Zanesville Toyota, and will be dealing with them in the future.
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October 2023 by 1423big
Originally bought my car here over 10 years ago and have gotten my oil change and maintenance done here. Staff is very friendly (there were no chairs for me to sit at while waiting for my oil change and someone noticed and asked me if I wanted a chair). The ladies on the phone are always grumpy, so I hope their days would get better by me trying to be nice to them. I'll continue to go here, despite having to drive 45 mins. I've had a sever issue in the past, bit they quickly rectified the issue and went above and beyond for me. Thanks!
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September 2023 by Angela Hoy
We bought a 21 Rav 4 from Branden, He was wonderful answered all of our questions, worked with us with the prices. Down to earth and easy to talk too. All the other gentleman we dealt with today also very helpful and easy to talk with as well.. Made the buying experience very quick and easy!!
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September 2023 by Shafeeq Mohammed
My experience purchasing a toyota sienna at Zanesville toyota was exceptional. Everything was communicated before hand, and I spent about an hour and half to pick up the car and leave. I would definitely recommend this store for others.
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August 2023 by Brooke
I had a terrible experience at a Toyota dealership in Columbus when I took my 2022 4Runner in for routine maintenance. I was frustrated and tired of the dishonesty so I called Zanesville Toyota and spoke with Ben. He was amazing!!! I had my car towed there and he took care of everything! He and his team went above and beyond for me and I am so grateful. If you are looking for a trustworthy service department with stellar customer service look no further!
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August 2023 by Beth A.
Great place with awesome customer service. Amanda was our salesperson. She was a lot of fun, really nice and not at all pushy, which ultimately led me to come to Zanesville Honda verses the another dealership in Ohio I was beginning to work with. Thank y'all!! ?
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August 2023 by STEPHEN Sandlund
The sales rep was great. Finance lied to me about the best rates and now I have additional paperwork to do to transfer my loan. My new rate is 1.7% lower now.