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March 2021 by Racegirl 440
I would not recommend this bank to anyone. We got a home loan and we requested that the property taxes be part of the payment. We signed the paperwork the bank gave to us to have the bank pay our property taxes. We started getting delinquent tax notices from Muskingum County Auditor. We contacted the bank and we were told that there was one other paper that they needed to be signed. The bank is responsible for providing all the proper paperwork to their customers. They failed as the loan provider and this causing additional fees from the Muskingum County Auditor. There was NO APOLOGY. Also, there was no effort for customer service to make it right and pay the additional fees that we incurred. I have other accounts at many other banks. I have never experience poor customer service at any other business.The employees at this location were rude, used unprofessional tone and not helpful. At one time, they were great but in the last two years, I have found this bank to be horrible to work with to get information or any help about your accounts. As we traveled, we had a difficult time trying to use our North Valley Bank debt cards at gas stations or restaurants. I am in the process of currently moving my accounts away from this bank and I would NOT recommend this bank. I have accounts at other multiple banks that are more professional and helpful.
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April 2020 by Jeffery Chandler
Gave loan officer all my info, never too hear anything back.
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December 2019 by Dmercer Mercer
There great u should really try them
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June 2019 by Jessica Tysinger
Great Bank! Contact Jesse Rollins for all your business needs at NVB.
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January 2019 by David Kelling
Grate bank
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December 2018 by Matt Russell
Have been with them since they opened on Maysville Pike . You couldn't find a better place to bank.
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March 2017 by Timothy Pitcock
Can xd
