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September 2023 by Brad Welker
I have to say after all the years that I have bought vehicles it was the easiest buy I would ever make. The staff was courteous and they listened to what I had to say and gave me the information I was looking for when buying a new vehicle I would suggest to anybody that they go to McHugh's to buy a vehicle and my salesperson was Vern and I would ask for him again for sure. Great Job! ?
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September 2023 by Ashley Cremeans
I had a great experience at McHugh's! They got me into a 2021 Equinox which was even nicer than what I originally wanted and they worked hard to get my interest rate lower than what my bank originally quoted. Great people, great service and great selection! Highly recommend Vern and his team.
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September 2023 by Ryan Abercrombie
We had a great experience like always.. The sales Rep Kevin was very helpful and great to work with as was the rest of the team. You guys will always have my business.
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September 2023 by Kyle Boykin
Had been to two other dealerships and experienced nothing but markups and false promises. Went to McHughs defeated and looked at the vehicle I went to see, test drove and was approved and signing papers and leaving with my new truck in less than an hours time! Exceptional service from start to finish.
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September 2023 by Lee Donoho
I usually am extremely happy with the work that has been done by the people at McHughs, but this particular time, I was frustrated. The problem is that my air conditioner stopped working well on Friday, it does cool a little, but it isn’t working as well as it did on Thursday!! They checked it out, said that it didn’t have any holes in the Freon line, however it was working. They said that it is only supposed to cool to 20 degrees down. So, they said that it is cooling. Bottom line is that I had to drive to Columbus yesterday, I quite literally had to drive with my windows down the great majority of the time!! I called back to them, they said to bring it in today, and they would see what they could do. The thing is that it worked beautifully on Thursday and before 3:00 on Wednesday!!
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September 2023 by Charlie Doan
I try to stay local and use McHugh. This last time was my best experience. I have horror stories of previous experiences. I had a hard time just getting an appointment. I tried several calls and got their recordings, but never a return can. I finally stopped in personally and got the best service writer ever. From appointment to repair to deliver and payment, he was perfect.
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August 2023 by Fast Lane
I ordered a 2023 Promaster Van through them, and they made the entire experience super easy and convenient. The staff was very pleasant and helpful. It might just be "the easiest buy you ever make..."
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August 2023 by Jane Johnston
Service Department was very nice . My Service by Drew was thorough and took care of my needs also for a rental car was prompt . Drew was was polite, friendly and listened to issues with my Jeep. I will keep coming for service with my next car.
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July 2023 by Liz Sutherland
I had a great buying experience at McHugh from first contact to signing the paperwork. Xavier was fantastic, friendly, and knowledgeable, did not try to upsell me on a different car and was honest and efficient. Bradley was fantastic as well and the whole process was so much quicker than any car buying experience i have ever had. The whole process from start to finish was about an hour and a half. I would highly recommend this dealership and all the persons that work here were extremely friendly, courteous, and genuinely helpful.
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July 2023 by Andrew L.
We just purchased a 2018 vehicle which included a 30 day 1000 mile warranty. We left to go on vacation and had a vacuum pump fail going through the mountains of WV, rendering my brakes useless. My family and I could've been killed but since we were in our warranty window, only 22 days since purchased we thought we were ok. The car had to be left in WV awaiting parts to fix it and we were picked up by family and brought back to Ohio. Vacation had to be cancelled but I still believed as far as the car went we were ok. McHugh is refusing to pay for repairs, stating that particular part is not covered. I still couldn't believe it thinking we just bought this car but they will not cover it. Don't purchase a car here thinking even with a warranty you are ok. We did not even receive a copy of what was covered and still naively thought nothing of it because again, we just got it surely we are ok. Wrong. If you have to buy a car here read every word of everything without exception and get a printed copy of everything. Do not rely on them to do you right because there will be fine print someplace wrecking your idea that people are honest and will do the right thing. Purchase your vehicle at another dealership. I am sure there are some out there that will treat you the way you expect to be even after you have signed your papers and taken your car home. Any further car purchases we make will definitely be somewhere else.
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July 2023 by Deanna Houston
Our salesman, Cole, was very friendly and helpful. Liked his laid back and fun personality and that he wasn’t pushy. The financing manager, Brad, was extremely helpful and honest. I really liked that he talked to me about what my best options were, not only currently, but also how to continue to improve and help in the future. I felt that he truly had my best interest in mind, not just pushing to purchase a car. Would highly recommend anyone to purchase a car from Mchugh and will definitely be a repeat customer!
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July 2023 by Rob Graham
Our experience at McHugh was great. From my salesman Casedy to the finance manager Brad, the purchasing process was smooth and seamless. All of the staff that we encountered were friendly, polite and professional.We would certainly purchase from this dealership again and recommend them to anyone looking to buy a vehicle, especially if you want to stay local.
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June 2023 by Carson Williams
Bought a Jeep, was the best experience I have ever had buying a vehicle. They made me feel like I was a part of their work family during the whole process. If you not looking here first to get a vehicle your making a mistake....Cindy was amazing!!
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June 2023 by Martha R.
I had a Jeep Patriot taking their supposedly just to reboot the computer well they said the wiring was bad in it which it worked fine before they got it and before the battery went dead they said I had to have new modules they also said that I'd have relay kits builders and even a new block by the time I got it back I owe $3,800 and $50 plus some change they tried to sell me an air filter for $55 and I told him no I know for a fact it doesn't cost that much they also told me I had another part going bad on it it was $580 so I called a mechanic that has been in business for himself now about 40 years this person stated that the highest one he's ever heard of was $200 for a brand new one and when they checked out my vehicle there was nothing wrong with mine McCue is screwing people so best bet find you somebody else to work on your vehicles do they have no stars for me
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June 2023 by Susan W.
I had my 2020 Dodge Ram worked on today. They worked on it 2 hours, parts wasn't covered by warranty, they were around $70. , labor was $477. Asked for old parts, they were thrown away. I feel labor was way too much! Something just doesn't feel right!