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February 2024 by Marie
Caitlyn is awesome!!
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January 2024 by Nancy V.
Caitlin is super. She told my husband what my likes are. She remembered from years ago. Such a great manager.
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October 2023 by Morgan Kussmaul
My fiancé and I were picking out my wedding band and Dustin was nothing short of amazing. He answered all our questions (even made calls to get the answers when he didn't know), he was super friendly and made sure we were getting what we wanted! We also had our 2 little boys with us and the other 2 employees made it SO FUN for them while we were busy with Dustin. They were all playing, laughing and they didn’t want to leave the store. I would give this store and the employees 10 stars if I could.. we had such a great experience! Thanks Dustin & Team!
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October 2023 by Kitty Katt
Wonderful selection, great hospitality. They helped us make our wedding shopping a one stop all inclusive experience. We'd give 10 stars if it were possible
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July 2023 by Brett Fletcher
Staff in the shop is behind. 5k on a wedding set and 2 weeks to get it sized. Been 3 weeks. Still behind. Still no ring. Already paid. I should have gone to jareds.UPDATET. 3 WEEKS LATER IT GOT FINSHED. I'll give 3 stars STAFF IN STORE IS GOOD. THE SHOP THAT REPAIRS IS ?
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July 2023 by Christian Ross
Barry was nothing short of exceptional! Great service, great attitude/personality
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June 2023 by Alicia Baker
Dustin Grimes was extremely helpful!! He was so kind and anwsered all the questions we had fixed another piece of jewelry we had and helped us find the best ring for us and the best price!!! Thank you so much Dustin for helping us finishing tiring the knot and can’t wait to do future business with you!!
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May 2023 by Lynnette Thompson
I had very sentimental rings sized. From the moment I dropped them off to the time I picked them up everyone was so nice to me. The rings looks gorgeous. They did an amazing job! Thank you so much Zanesville Kay’s!!
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May 2023 by Alicia Wade
Dustin Grimes was extremely helpful!! He was so kind and anwsered all the questions we had fixed another piece of jewelry we had and helped us find the best ring for us and the best price!!! Thank you so much Dustin for helping us finishing tiring the knot and can’t wait to do future business with you!!
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May 2023 by Kyle Hobson
Dustin was a great help everything we needed he took care of awesome guy deserves a raise
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May 2023 by Hailey Hutchinson
Dustin was amazing! Very good service!
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April 2023 by Ashley Coan
Super helpful staff. The manager Caitlin goes above and beyond to help her clients find the perfect piece!
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April 2023 by Kelly Mock
Nan is the best! She made the process of upgrading my diamond so easy.
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March 2023 by Katelyn Barnett
I had the worst customer experience here yesterday. I usually go to the Lancaster Kay's, but they permanently closed so I drove an hour to this store last night to have a stone replaced in my wedding band. I told the man working there that I wanted my rings checked and cleaned and that I also needed a stone replaced in my wedding band. I told him the last time I had been in, they wouldn't clean it due to covid. That was sometime in 2021. He argued with me about that and claimed I was lying. I got married in May of 2020 so I've had this ring for less than 3 years, but he told me I was going to have to pay to have the stone replaced because I hadn't kept up with the cleanings. I don't have a problem paying for the stone (even though the ring is less than 3 years old so that's a little ridiculous that stones are falling out of it), but the way he treated me was the rudest and nastiest I've ever been treated by an employee. I'm not one to ever complain, but this interaction truly upset me. I will never go back to this store again. My husband is going to pick up my ring when it's ready and will not be giving them his business again.
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December 2022 by Shawn Dolan Thompson
Very friendly but not pushy to make a sale. Eager to help and they were very nice about letting customers get jewelry out of the cases to look at closer.
