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May 2024 by Mike Wilson
So far so good with the collision center. The employees have been super attentive, personable, and were empathetic regarding my situation. Another dealer in West Virginia had given me the runaround on a repair so much that my insurance adjuster asked me to take it elsewhere. My vehicle goes in Monday, May 6th for body work and I will update my review of any changes when I get it back.
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September 2023 by Chris Farus
Don took his truck in for repair for a long scrape and dent on the right quarter panel. First of all Doug was very accommodating with writing up the estimate and assuring him the job would be completed by the estimated completion date.
When he picked up his truck yesterday (a week and a half later), not only did the outside look brand new but the inside was immaculate too. It hasn’t been this clean since he bought it 2 years ago! THANK YOU Dutro Express Team for a job well done! We will highly recommend you and will definitely be back the next time we need body repair services.
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September 2023 by Doug Creasy
Great!!!
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April 2023 by Paula Robinson
Fast friendly excellent service
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September 2022 by Gavin Gordon
Great experience every time I go.
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September 2022 by Staci Crumbaker
Honest and to the point
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September 2022 by Shana Martindale
Did HORRIBLE work!!! Very nasty attitudes and got car back in worse condition and they will not correct the mistake. Had my car a month and did nothing but take my money!!!!! DO NOT GO HEREService: Body & Trim
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August 2022 by Google user
Took nearly 3 months to get my truck back after a deer collision. Picked up my truck and the dash showed 2 large flashing lights which said \"All wheel drive system problem\" and \"Emission system problem\". Part of the repair was to recharge the A/C which they billed my insurance for but as I drove away was obviously not done. Called them back immediately and Doug said they didn't have anybody that could look at it and to take it to Zanesville Honda to check lights and A/C. I ended up paying $400 to get this all fixed! When my insurance talked to Dutro, Denny said the lights coming on had nothing to do with the accident! Coincidence that the lights come on just at the same time as my accident? Would never go back! Poor customer service.
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August 2022 by Biff Henderson
They fixed my hail damage fast and well even though I drive a Chevy.
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August 2022 by Scott Williams
Took nearly 3 months to get my truck back after a deer collision. Picked up my truck and the dash showed 2 large flashing lights which said "All wheel drive system problem" and "Emission system problem". Part of the repair was to recharge the A/C which they billed my insurance for but as I drove away was obviously not done. Called them back immediately and Doug said they didn't have anybody that could look at it and to take it to Zanesville Honda to check lights and A/C. I ended up paying $400 to get this all fixed! When my insurance talked to Dutro, Denny said the lights coming on had nothing to do with the accident! Coincidence that the lights come on just at the same time as my accident?Would never go back! Poor customer service.
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August 2022 by Josh Stallard
Recently had hail damage repairs from the early May 2022 storm completed by Dutro Collision and DentSmart. Initially, I was told it would be 2 weeks to repair everything and it ended up being almost 4 weeks in total. I never received any update or courtesy calls. It’s clear that they are taking on more repair orders than they can handle in a timely manner and that’s deteriorating their customer service. Unfortunately, once I received the vehicle back, there was two major dents that were still not repaired and I found new damage (scuffs, scratches, discoloration, etc.) that occurred during their repair work. Highly recommend you take your vehicle somewhere else for damage repairs.
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July 2022 by Traci King
Did great on dent repair but did severe damage to the truck and didn't disclose at time of pickup. Maybe they think people don't look. This is next day after picking up at right vantage to see. VERY DISHONEST!!!
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July 2022 by Phil. Levering Sr
The job was done on time quickly the car was playing and I was done at the time they said it would be even though they had to order part thank youServices: Body & Trim
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June 2022 by Debbie Peairs
The molding on passenger side of my car received cosmetic & underlying damage I took it to Dutros bodyshop for repairs & they did a great job on itService: Body & Trim
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May 2022 by donnie thomas
Was told parts had to come from factory to color match, well guess what they don't match!!!Service: Body & Trim
