-
February 2024 by Shayla G.
I purchased my sectional couch November 19, 2023 and was told I was going to receive it sometime beginningish January 2024. I was fine with that because I wasn't in a big hurry. I received it February 14. I had to text to see where it was and finally had it delivered. The gentleman who delivered the couch were very nice. Didnt see any issues with it until the next morning and I noticed the corner is broke and ripped. It was only sat in once. Ive had it for 22 hours and something has already gone wrong with it.
-
December 2023 by Ashley H.
I bought a sectional from Big Sandy back in August of 2022 and have been fighting with the Zanesville location to return this junk couch off and on since then, it keeps breaking and I'm over it. I didn't spend over $4,000 on a couch to have to continuously have someone come into my home to 'fix' it just for it to break all over again. This company should be making this right and they haven't. They gave me a small $100 gift card for their store to make up for the continued issues I've had. DONT buy from here. If it doesn't break in 3 days, you aren't getting shit for help from the store.
-
December 2023 by Melody A.
Harold was helpful, but I felt like I got the brush off when I called to talk to Harold at the Zanesville store. I asked about a better time frame and no help from store. Then when I got my sectional, the delivery driver told me the ottoman was on back order. No one bothered to contact me. I will not use Zanesville Big Sandy Store. I do like my sectional. I did call and Harold doesn't know why I didn't get the ottoman, but I can't get it for 2 weeks. Harold said he took it from another order.
-
November 2023 by Donna W.
Really nice app that let's you know when your delivery will arrive. Anthony was so considerate and polite. He was excellent. We're excited for our new dishwasher and all the help we received from Joseph, our salesperson. Many thanks!
-
October 2023 by Elliott Jones
At big Sandy superstore I got a great deal and it was in stock plus their employee owned an operator
-
October 2023 by Casey Derry
Bought a washer and dryer set, only a month later the washer was having issues. Set up a time to get our washer fixed and had to wait 2 weeks for them to come over over to fix it, just for them to look at it for a minute (we already told them what the issue was) they told us it would be another 2 weeks just to get the part, complete waste of time.. so it will be well over a month to get a problem resolved. Still waiting and no attempt to make things right, now have to wait for the part to come in, then wait for next available date for the tech to come back over which was over 2 weeks the first time! Absolutely ridiculous
-
October 2023 by Stephanie Losego
Our sales person, Toni, is wonderful to us! This is the second time we have bought from her. She is patient, knowledgeable, and very kind. Grateful for her help!
-
September 2023 by Wanda Gray
Everything was wonderful. Jane was so helpful. My husband is in a wheelchair from a stroke and she was helpfully with that.I really felt like she was very helpful so we could get what we needed.I also fell in the store They made sure I was okay.. Highly recommend this store..
-
September 2023 by Mary Breneman
Absolutely phenomenal!! I had Ryan in appliances. He was totally amazing and very knowledgeable. He was not a pushy salesman at all. He will give his honest opinion if you ask. I went in to purchase a new washer and dryer. I needed it quickly because behind on laundry when mine quit working. MY HONEST OPINION SEE RYAN! He will take excellent care of you I am confident in saying. Looking forward to getting the new washer and dryer tomorrow. Someone is picking it up for me so I can't say anything about the delivery folks but if they are anything like the store employees it should be awesome too. The treatment I received today will make me a lifer as long as the customer service is top notch once the machines are up and going. I can't say enough about how professional he was!! I was introduced to Janet at the front desk who completed the final paperwork. She was very pleasant and professional. I was spoken to from another salesman saying I see you made it back and good to see you again. Hope others that read this review have the experience I had because it was awesome ?!!
-
August 2023 by Debbie Devore
I bought a dishwasher at Big Sandy in Zanesville and the sales team made it the easiest big purchase I’ve had to make. They listened and were patient and answered all of my questions so I could buy the dishwasher I needed. There was free delivery and installation. The installation and delivery guys were on time, nice and quick. They made sure it worked and cleaned up after themselves. I’ll definitely be going back to big Sandy for my next purchase.
-
August 2023 by Michelle Marshall
Ryan was very knowledgeable and had us in and out quickly! He listened to our concerns, gave us options to consider and triple checked to make sure we understood and were satisfied with our purchase. Matt was also super efficient at getting our paperwork together and getting us checked out. Thank you gentlemen!
-
August 2023 by Shannon Kenily
We had the best experience at the Zanesville Big Sandy Superstore. Mary was great and she introduced me to Jane in furniture sales and John in mattress sales. Jane was AMAZING to reach out to me via text to let me know about an upcoming sale since she knew we were looking for some new furniture and John was great and he helped us with our questions and our purchase of a Purple Mattress. Dustin who I believe is the store manager sat and talked with us while Jane was typing our order up. Ryan in TV sales was great as well. Everyone is very friendly and I highly recommend others to call upon these folks when you are looking for new furniture, mattresses and appliances for your home. They all went above and beyond! You will not be dissapointed. Thank you to all of you! :)
-
July 2023 by Kathy King
My husband and I have been looking for a new living room set and stopped by Big Sandy in Zanesville, OH. We were both greeted and welcomed right away and was so pleased with our salesperson, Janie. She was very helpful and knowledgeable about our selection as well as financing and warranty questions .. Best of all, our sofa and loveseat were in stock and delivered In a short time.! The young men who delivered and set everything up were awesome! Overall we had a wonderful experience shopping at Big Sandy..
-
July 2023 by Tina Parmiter
Everyone there was super nice helpful and not pushy Shawn was very helpful will definitely use this store again for all future needs
-
June 2023 by David A.
We spontaneously decided on Fathers Day to go shopping for new living room furniture and stopped in to the Big Sandy in Zanesville, Ohio to look around. The sales people were nice and didn't hover and allowed us to browse without pressure. Harold our salesman was knowledgeable and answered any questions we had. We fell in love with a set and bought everything. We got the table free which was an added bonus. The delivery men were efficient and on time! We will definitely recommend Big Sandy and will be back in the future!