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June 2024 by Keith Simms
I wanted information about activation of an iPhone 14 to video chat with my family that also have iPhone's. I was charged for the activation. I haven't had an account in quite some time. Nevertheless, once I found out that you didn't need an account to video chat with anyone who has an iPhone, all you need is internet. I canceled the service and was still charged the activation fees. I checked the service plan and am still being charged for a phone that isn't activated. It was activated just over 2 weeks.
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June 2024 by one trooper
BEAWARE !! I went into the store to add my own phone and purchase a tablet. I only have internet home 5g internet.
They seem like all nice people gave me quote I looked it over I decided to go with it. My bill for bringing my own phone, a tablet,home 5g internet went from 50 dollars to 225 dollars a month on my next bill estimate.
I decided to look around on my account the sales person added 40 dollar insurance, two or three perks put me on the highest plan Verizon has to offer.
Never once went over the different plans or even asks me hey do you want insurance, or do you want these perks.
After going through and undoing what they did I got It down from 225 down to 169 a month.
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June 2024 by Morphine Trip
Salesman was a liar. Don't believe them when they talk about phones. They came around talking about internet. I got the internet cuz I heard good things from ppl ik. They asked about my phone. I switched. The one told me that cuz I got a phone threw them two instead of the store I would only pay sales tax and would not have to make monthly payments on the phone. Liars. I look in my app and it shows I'm making monthly payment. This is not how u keep new customers. Bunch of liars work here. Edit: as I had no access to my bill I was finally able to get it sent to my email. I was told by the salesmen it would be $90 a month. $80 for internet $10 for the phone. Liars and scammers. Bill said $336. The hell is wrong with yall. I have changed my phone back to T-mobile and will b keeping Spectrum for my internet. Screw yall
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April 2024 by Four Twenty
The people at this store are knowledgeable and very friendly. While they do try to sell you products, which is a matter of course because these positions are commission based, they do not pressure you into buying things you do not need.
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February 2024 by michael timcisko
Update to what is below. finally got a phone on 1-29-24 . After spending almost 2 hours at this store and not being able to transfer all my stuff to it I took it home and realized that it's got an device administration app on it blocking function and apps. i can't the app delete or stop it . Upon investigation it seem someone outside of me is able to monitor what I use my phone for and do ( talk about privacy violation). You failed Verizon.Shop elsewhere ! Was in the store on 1-23-24 for a phone issue. Because I pay for insurance I was told they would overnight me a phone the next day. No phone showed up went back to the store 2 days later on 1-25-24 asking where the is my phone that I was told would be shipped overnight. Someone named Josh looked into it and couldn't find anything so the 2 previous employee's lied about them putting it in for a new replacement phone. Fast forward to today 1-26-24 yet another day without a phone and more lies about getting a phone the next day.. The tracking number link just says that the label is created still don't have a phone and one isn't even on the way . Why on earth would anyone pay $130 dollars a month for a service that you can't hold up to your end of the deal Verizon great way to lose a 20 year customer that's spent probably $20,000 on their services. Verizon next day means next day not 2 days or 5 days.. beware spend your money on a company that deserves it they could care less about their customers as long as they make profit so let's all go elsewhere and take their profits elsewhere
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January 2024 by Sadie Mosher
Taylor was extremely helpful and quick getting me a new iPhone! :)
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January 2024 by Amber Starr-Powell
I hope I don’t butcher his name…Johnathan was very kind, helpful, patient and determined to get to the root of my problem. The whole trip took maybe half an hour, including wait time with 2 other customers in front of me. I recommend this store
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January 2024 by Robert Rivello
Almost all of the employees and managers at this store are extremely rude. Also, it’s not worth my time to air all of my grievances with Verizon. Just beware if you’re a new customer they’re extremely nice, but like someone else said, as soon as you need anything they can’t meet sales numbers or quotas on, no one there is interested in helping.Edited: after reading more reviews I agree. If you’re a new customer, or getting a new phone everyone there is great. As soon as they have you though then no one is interested in helping. Must not be what they make their money on. Also, $50.00 to use Move To IOS or the direct iPhone to iPhone transfer is criminal.
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October 2023 by Tracy G
King,you & the crew are the best ever⭐️⭐️⭐️⭐️⭐️?%
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October 2023 by Tracy Gibbs-Moore
King,you & the crew are the best ever⭐️⭐️⭐️⭐️⭐️?%
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October 2023 by Eileen Riley
The manager in the store was so rude. Couldn't have cared less that we were waiting to see a specific employee and he said what do they want. We got to see the employee that we wanted to see but she wasn't present. She was just worried about what the rude manager was doing. I left extremely unsatisfied with the "help" I got. Another store or another company I will wait to see how this is resolved.
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September 2023 by Marcy Bessell
I have been getting the runaround from Natalie for a year now. I have dropped Verizon due to lack of customer service. It is a shame the lack of effort on her part and does not care the least bit.
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August 2023 by Allan Evangelista
Great service and network.
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July 2023 by Maddie Rivera
Gia is the best! She is so patient, resolved all of our issues, and made our time here headache-free. Really thankful for our time with her and will definitely be back for her customer service!
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July 2023 by Roger O'connell
I hate the fact that when I go in about something about my phone. It's always , you should do a new phone. Went in a couple weeks ago. Was told my phone was shot and the SIM card was junk !! Went the next day, to a competitor, he proved to me it was not bad. We left Verizon after many years. Bill at Verizon 125 per month , new place 82 per month , same features , more gb
