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July 2024 by Kayla Oleskey
Don’t know where to post this but ridiculous had a package where would be delivered between 1-5pm got delivered at 10:45am .Cant even pick up the package definitely will not use UPS for any services after this.Also get rid of the stupid robots when trying to talk to a representative. 7/6 SAYS ATTEMPTED AGAIN. When it would be DELIVERED MONDAY I AM SO FED UP WITH THIS COMPANY
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June 2024 by Courtney Schindler
Had the absolute worst delivery experience ever with boardman UPS. When a package was being sent to my home instead of business by mistake of sender, we were on our ring camera & asked the delivery driver to please leave it which he refused to do. Even though we’ve NEVER had an issue with them leaving packages on our front porch without signing before. We have left a note on our door with signature more times than I can remember with not a single issue. We were a hour from home for business for the duration of the weekend and would not be home when they would be returning to attempt to deliver so we didn’t want our packages to get sent back. Was told by UPS distribution that we needed to create an account on the app and sign electronically or have the sender ask to hold at the store for us to pick up. The app kept crashing and making me change my password, but I got through and signed for them electronically. Was told yet again this was still not good enough & we had to physically be there in person to sign for them. So we were assured by boardman UPS our package would be there at their UPS store and to meet them at 8:30 IN THE MORNING ON A SATURDAY to get our packages. My fiancé shows up after driving an hour to get there just to be told they had no idea what he was talking about and had to wait there a half hour while they tracked down what truck they put them on. What a complete and total nightmare that I hope to never have to deal with ever again.
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May 2024 by John Sheff
Package has been at Boardman Facility for days with no movement, I am 10 minutes from the location and it appears that I will have to wait days longer for my package which is ridiculous. Additionally, customer service doesn’t care at all saying things like, “it’s just a couple of daysor ,” except i placed my order on the 8th so it’s been a long time (granted not all blame for the initial slow down is on ups, the sender has blame too), but UPS doesn’t care about anything they do to customers, they literally are waiting until the last bbc gpossible delivery estimate before they do anything with my package, i suspect they will cause my package to be delivered daysfate if they deliver it at all. Furthermore, the customer service people through the 800 number blantantly lie with total disregard for for how those lies affect the customer. Bar none, UPS ranks as one of the worst shipping companies around.
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March 2024 by ljupco petrov
Always, their service is on time finally I have a time to post something about UPS .
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October 2023 by M M
They are pathetic. They LIE ABOUT DELIVERY THEN HAVE THE NERVE TO TAKE PACKAGES TO ACCESS POINT LOCATIONS WITHOUT THE CUSTOMERS APPROVAL THE ONLY REASON THEY HAVE BEEN DOING THAT IS BECAUSE THEY ARE TRYING TO GET CUSTOMERS TO PAY FOR THEIR MY CHOICE. FROM NOW ON IF WHO I ORDER FROM SHIPS WITH UPS I WILL ORDER ELSEWHERE.
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August 2023 by thecoolistguy330
Friendly people
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September 2022 by DOOSA 1
Ron you rock! Thank you
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August 2022 by Nate Bair
What are the hours?
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February 2022 by William Kusior
“Inclement weather” a joke!Let’s see…FedEx was just here and so was Amazon.Then I offer to drive to Boardman to pick up my packages and UPS wants to charge me a 7.99 per parcel to hold them!Medical supplies that are needed…what a joke.Use FedEx people! or Amazon….
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November 2021 by Matthew
Manager is a dink
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August 2021 by SILLKG
I like dropping my packages off here during their accepting time schedule. Sometimes it saves me a day in transport avoiding them sitting at the store that drops them off there before anyway.
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June 2021 by Joseph Caporale
Terrible customer service, Lousy handling of my package, Never got back to me
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October 2020 by Robert S. McGaha
I like dropping my packages off here during their accepting time schedule. Sometimes it saves me a day in transport avoiding them sitting at the store that drops them off there before anyway.
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August 2020 by Jabriael Jones
Will never use there service again it takes 8 hours too Ship from Boardman too a boardman address..smh
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August 2020 by Google user
Will never use there service again it takes 8 hours too Ship from Boardman too a boardman address..smh
