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March 2024 by Deborah H.
Crago Vet Clinic has been there for all of my animals. I have the greatest trust in them. Everyone there is so caring and really takes the time to answer any questions. I would not go anyplace else.
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December 2023 by Jay N.
They refused to see our cat for nearly 3 months, and now say it's too late to treat her. They only reason they even pretended to look at her is that I forced the issue in person, during one of our regular dog visits. (as we have done for decades) December 15 2023 update: negative 5 stars. I am beyond any words, and have given myself a couple of days to settle...this is the best I can explain. Misu may have survived had they not ignored us for months. Now, Blame us for not calling them personally: that's all they got. Finally, after much effort on our part for more than two months, they agreed to see Misu. Vipay said steroidal treatment is indicated from the pictures, but he wanted to do a thorough exam. However, when I brought her in, He and Bancroft REFUSED to look at her tongue beyond a cursory glance. They refused to look at high-res images I had on my phone that showed it's original form when they originally refused to see her. They refused to touch her tongue even. Dr Vipay and Dr Bancroft both concurred that it is likely easinophilic granuloma (as Vipay stated is the likely case last week) or a carcinoma. They said it is TOO LATE to treat for granuloma with steroids because it has progressed too far, having caused separation of the sublingual muscle 2 weeks ago...2 months after they initially refused to see her. The treatment would have been simple in September: steroids. Not a cure, but a mitigation of the spread that could have prolonged her life for years. Now it is months at best and perhaps weeks, per Vipay. BLAME THE Victim: So, they both (especially Bancroft) went into a lecture that we should have contacted them directly, instead of the clinic. However, when I asked for any contact information, they refused to give any. They said the way to contact them is to contact the clinic and leave a message.....like we did when they refused to make an appointment for a decades-long customer. So now they refuse to try even the steroids unless we pay for a $1000 biopsy, which we cannot afford. Maybe if they had allowed us to bring her in 2.5 months ago, she would have survived for 10 more years, maybe only 5, maybe not even 1. We will never know. To be clear, Vipay DID say last time that they WOULD have treated her in September, had they accepted her for treatment, based on the pictures back then, which showed two small ulcers on one side of her tongue only,....a month before the tongue split on the edge and two months before it separated from the sublingual muscle. THE LESSON ABOUT CRAGO IS THIS: If you are a decades-long customer and have an emergency for a cat, then they will ignore you. they will refuse any appointment whatsoever....PERIOD. If you push hard the next time you bring one of your dogs in, they will pretend to care about the cat while they cover their own arses and blame you for their own ignorance. ------ Update from December 4th 2023 We took our dogs to crago as usual and I showed the dentist working there pictures of my cat's tongue and he let me know that it is fatal but that he would like to see her immediately. I said that's great but you all refused to see her in September, to which he expressed slight surprise yet said yeah back then we we're busy... And he said that should not have mattered because we have been long time patrons. So he forced the clinic to make an appointment for next week, and everyone's making every excuse in the book as to why they rejected my cat, but the prognosis would have been much much better according to the dental veterinarian had they accepted her back in September. So now I have mixed feelings. On one hand finally they're going to see her, but on the other hand they refused us and because that she's going to die a lot younger than she would have. Still not even worthy of one star --------------- Below is my original review in September they love money, but not animals. not compassionate in the least. disgraceful, really. or maybe they just hate cats. they have taken our dogs on emergency basis, but refused for both of ou
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November 2023 by Paneng R.
I do agree with the other review. The office staff and receptionist are incredibly rude and disrespectful. They seems to forget that they get paid from the money of their clients. As the management, I would be a shamed to have such employees.
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April 2023 by Tara T.
The office staff and receptionist are incredibly rude. I was hung up on! It isn't enough to have competent doctors, the people that you interface with on the phone and in the building have very unprofessional behavior.
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November 2022 by Joe S.
Whoever answers the phone has the worst customer service skills I've ever encountered. Literally called me a liar. That's just the cherry on top and the end of our business with them. Since bringing my dog there 5 years ago. It's been scam after scam. They literally had me feed my dog kangaroo at 4$ a pound over ear mites cost upwards of 1100$ and when that didn't work they wanting to keep experimenting on my dime and still had to find my own specialist to find out what was really wrong. Then we had ear Hematomas 2 years in a row where there treatment left me dog with disfigured scared up ears.
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February 2022 by Shannon M.
Crago staff were rude. They schedule you an appointment and make you sit in the car an hour after the appointment time because they over book themselves. When you have a 6 week old puppy and an older dog who has severe anxiety that is not good. So after calling the vet tech to see how long they get attitude. We left and made an appt with animal charities. Got right in with them. Then when you call to make another appointment they tell you they noted the account because we left and will not take you again. What a joke. I will Never recommend them again and I will tell every person I know who has an animal not to go to them.
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December 2021 by Jaime C.
Everyone was great when we went there, from the girl that brought us in to the vet herself, very thorough and nice. Can't say the same about the after care. We have been trying to get results back for our sick dog for 2 days now....Whoever Rhonda the receptionist is needs fired, and should not be dealing with pets or people...we were supposed to get results Tuesday night, if not Weds morning. Still nothing. We called this morning (Thursday) only to find that the Doctor is off for the day, and no other person or doctor in the whole place can tell us what the results are for our new rescue dog. Unacceptable post care. Hopefully something isn't seriously wrong with our dog because once again we have to call tomorrow (Day 3). Ridiculous
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December 2021 by Laura B.
Thank you for making my transition to a new vet so easy. I had a great experience. I really appreciate your time and help with the loves of my life. There is nothing more frightening in life then taking your fur babies to a new doctor. Clean, on time, very respectful and very reasonable prices.
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October 2021 by Steve Bodkin
Rude person on the phone, 30 day wait before getting an appointment scheduled, I have always recommended them to everyone I know, because of my previous appointments, But I can not recommend them now, very disappointed
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June 2021 by Michele Roman
Dr Scott and staff are amazing!!! Definitely the best vet around
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June 2021 by DL Rogue
They are awesome there!! We Have Dr. Tom Reapling there and we got him when our Baxter had teeth issues!! Our pooches love him! The techs there are also aooo great !! Our dogs gladly go with them when they take them to the back!’
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August 2020 by Jill Marie
I can’t thank the staff at Crago enough. From the first girl I spoke with named Kristen when I called. I always like to share good experiences with people who deserve to be recognized. Crago has a wonderful and experienced staff who cares about your pets. We appreciated all your kindness today during a difficult time.
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July 2020 by Dawn Gasser
we brought our dog Maggie last year for the 1st time they were wonderful the staff was great. my dog died suddenly overnight & I called them about getting her cremated. the staff I talked was very kind & sympathetic as she told about what our options were. we ended up driving my dog to them to be picked the nurses were nice & kind & sympathetic & explained what would be done after picked by the cremation company. thank you Maggie's paw prints. we will cherish them always. When we are ready for another pet I will call your business
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June 2020 by Shawn Williams
Love Crago Clinic. However, after several instances, I do feel compelled to speak on something. Every person I have interacted with at Crago has been fantastic, except one single lady whom answers the phone. I did not catch the name, but after talking with many people I know, it seems they have also has bad experiences with her so I assume other people may have complained as well with specifics. For some reason, she is very rude every single time she answers the phone.
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May 2020 by Linda S.
Very friendly and helpful staff. The vet is great, got my appointment quickly with our puppy so he would not be late on his booster shots. The vet (herself, not staff!) called on a Saturday to let us know test results. I would highly recommend them and will continue to take our puppy there.
