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October 2024 by William Gifford
They do excellent work on my dog nails I need to take your time to work with the animals
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September 2024 by Shannon Zappia (Zapstar66)
Always take such good care of my Allie!
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September 2024 by Me Sim
Calvin got his nails done by Becky and he feels much better!
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April 2024 by Dawn Reader
I was nervous to board our dog because he has anxiety and has never been boarded before. I went in person to ask questions and was assured that he would be well taken care of. When it came time for drop off, I was disappointed. It was quick and impersonal. Pick up was even worse. There was absolutely no feedback or report on how he did. When I asked how he did, the only response I got was a seemingly annoyed one saying that he was going crazy in the crate. I specifically wrote in his paperwork that he has anxiety and doesn't do well in crates so in my opinion if they cared about the dog, he should not have been in a crate especially long enough to get annoyed at him for being "crazy". The person at the front desk was just unfriendly and unwelcoming. If I didn't ask that question, I think I could have left without a word spoken to me besides how much I owe them. I sent extra food and treats just in case and didn't get any of it back. He also was a different dog when I picked him up. At first I thought he was upset with us but it wasn't that. He was completely out of it for two days. So basically I have no idea what happened while he was there because there was absolutely no communication. They advertise care and compassion but that is not what I experienced. I'm sure some employees care about the animals but that is not what is put out by the front office. I feel terrible for leaving our dog there and won't be doing that again.
UPDATE: The owners called me and apologized for my experience at the front desk and said that is not thier expectation of how customers get treated. They thanked me for bringing it to thier attention so they can address it and not let it go any further. They gave me more information on how Jake's week went and I feel more comfortable. They also explained their procedures a little more. Also explained that the days are active and they may not get as much rest there as they are use to so he may have just been tired and catching up on sleep which is why he seemed out of it. Since I had no other information and my only interaction was with the person at the front desk, that is all I had to base my opinion on and it didn't feel good. I am going to trust the owners that Jake was well taken care of and that they will address any issues that arose. I am adjusting my rating from 1 star on faith that my interaction with one person does not represent the integrity of a whole business. I am still deducting stars for him being in a crate when he shouldn't have been. They did apologize and will address it with employees but that was still my experience and I want to be honest. I do appreciate that they called and were willing to hear me out and work on things that shouldn't have happened.
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February 2024 by Marina Sturgeon
My dog has been getting hair cuts from this place for a while now and used to stay in the lodge but recently we've had a very bad experience with the hair groomer. She was very nasty when we picked up our dog and our dog seems traumatized and is now limping after her hair cut. We've incountered her 2 times now and the first time I caught her yelling at my dog to sit still in the tub. I have an old small dog who barely moves during baths other then her head away from the water. I will not be bringing my dog back and would not reccomend
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January 2024 by Cathy Smith
My dog enjoys her stays,I feel confident in her care
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January 2024 by Beverly Horsley
This place always takes really good care of my cats!
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November 2023 by steven cappitte jr
They over book dogs lock them together when customers paid for private suite and also put them in small cages they been reported to ohio department of agriculture with alot more videos and pictures group text etc. Feed animals wrong food don't feed some of them I quit there it was driving me crazy the way they neglected the animals
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November 2023 by Samantha Womer
Just had a terrible experience at pet lodge and pulled my dog from there due to them being dishonest at point of signing up. Found out almost a year later that I was basically paying for my dog to be shoved in a kennel the entire time he was there. (I don’t need daycare so when I signed up I specifically said I wanted to pay for him to just come during play time and was told 9-12 he would be playing. This was a lie and I only found out after he hurt himself in the kennel.) so out of 3 hours he’s supposed to be playing, he might have gotten 30 minutes IF the weather was good. Apparently your dog only plays with dogs their size so when other dogs are playing (small, medium, or large) they go in a kennel or crate. IT IS NOT A SUITE. Some dogs apparently don’t even get the luxury of a kennel and are put into crates of there’s no room.They have sent him home covered in feces (I thought he might have ran through a dogs poop and they accidentally thought it was mud) now realizing it was probably his own from the anxiety he gets being put in a crate. Especially since he had no comfort items with him due to us thinking he was never being put in a kennel?. He also has developed fear aggression that he never had prior to going here. I originally thought it was my negligence of socialization (even though he’s around people very regularly with me and no bad interactions)but after hearing many other’s experience's with this daycare, I’m thinking not so much.
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November 2023 by Byrd
You might want to start clearing out those small cages you put the dogs in when you lie to people and tell them that their pet is getting it’s own suit. Pictures of your facility and tags with dogs names are blasted all over social media.also can’t say it only happened a couple times because there are time stamps!!! Lots of pictures! Don’t bring your pups or cats here! You’re responses to these people who love their pets are just as disgusting as this dog prison. I hope you don’t own any animals.
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November 2023 by Alissa Rodriguez
I just want to say this is not harassment but I 100% would not board your dog here unless you want them neglected left in a cage and without there personal belongings you bring them until you arrive back to pick them up terrible doesn’t even deserve one star
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November 2023 by John Puleo
We used pet lodge USA many years ago for daycare and occasional lodging then we moved out of state and loved them. When we moved back we lived to far to do daycare so had to find another daycare closer to home and work. We needed a pet lodging quickly because we needed to go out of town u expectedly and our daycare was full. Pet lodge was able to make accommodations quickly for us with no problems. Our senior dog (that used to attend daycare there) was on medication for her arthritis and lumping and the new pup (which attends a daycare but has never stayed away from home) adjusted quickly. When we picked them up our senior was not limping anymore, was running out like a pup and was so happy. The pup, he was exhausted from playing and got all kinds of love from the staff. HIGHLY RECOMMEND.
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November 2023 by Elisabeth Bond
We have boarded our very lively border collie there twice, she is very happy to go there. Staff are great. Our dog had a bath there and came home well groomed!
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November 2023 by Maegan Williams
What a wonderful service to the animals in our area! Thank you for all you guys do!
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November 2023 by Kenny Noice
Amanda did a outstanding job my Zuko (German Shepard)
