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January 2024 by Cheryl Vanatsky
ATM 4 out of 5 times doesn't work. Closed my bank site closest is 20 min one way. Used to be top notch bank. Please know the tellers are always helpful and pleasant. But ATM 's needs updated, use the new ines that were put into the bank sites you closed.
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October 2023 by Thomas Danks
Really don't like this bank...shutdown way to long over covid and the outdoor ATM seems to always be broke. And when my dad passed, they locked his and my mom's accounts for over 100 days for no good reason...
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December 2022 by Sharon Bradley
Friendly and although the line was long they were fast, but still pleasant.
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November 2022 by Desiree Fed
I went inside the bank to change my last name on my account since I recently got married. I was greeted right away and the young man behind the desk was so helpful. Teddy helped me and got me in and out in no time! He stated he was still new and learning but he did great. He was very polite and helped me understand the process , super helpful!
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October 2022 by Josh Stokes
Rudest bank I have ever stepped foot in. Once my check clears, I'm pulling everything out and closing this account. The people who work this branch should all be fired. If I could give negative star reviews I would. They don't even deserve the 1 star review
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October 2022 by Frank Delligatti
ATM is old. First Chase we stopped at in Niles. The ATM was not working.
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September 2022 by Amanda K.
I have been banking with Chase for well over 15 years. I have never had an issue with Customer Service or Customer Support. Today when I stopped in after having several of my other accounts (nonbank) hacked to make some changes I dealt with a teller by the name of Armon. He was extremely helpful, walked me through each process, and was able to provide me with everything I requested. I would highly recommend the Austintown Branch of Chase Bank.
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August 2022 by M Wilson
Staff is very helpful and exceptionally pleasant
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June 2022 by Scott C
Went in to this bank to open a new account with 6 figures to deposit and told me I'd have to make an appointment. And it would take am hour to open an account. I left and won't be back!
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October 2021 by John
I'm thinking about switching banks the ATM machines around here are always broke so I have to go to another ATM and get charged a fee. I've went inside this bank several times and have gotten an attitude they are very impatient and unwilling to help
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September 2021 by David Wang
I am Chinese and do not understand English. I came here today to do business at Chase Bank and Breanna Miner received me. She is very patient, very skilled in business, and very good attitude.
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July 2021 by 陈俊杰
I am Chinese and do not understand English. I came here today to do business at Chase Bank and Breanna Miner received me. She is very patient, very skilled in business, and very good attitude.
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March 2021 by vicki banyas
There's no reason for the branch to still be closed. It's time I start looking for a new bank!!
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March 2021 by Brian Long
Bank has been closed since March, workers always say “you can do this at the ATM, you know” I have to drive to Boardman just do go inside a chase bank. There is no reason for them to still be closed when all other banks are open
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February 2021 by Cynthia E.
I tried to deposit a check using the mobile app, but it wouldn't let me because it said the amount was too high. I went to this branch, which has no drive-through. So, I went to the door to deposit it in the lobby, but the lobby is closed! I had already been to the Canfield branch that has a drive-through, but they don't use it anymore because they have become a virtual branch. Chase has become a no service bank!
