Chase Bank offers a range of banking services including checking, savings, and mobile banking, with deposit products provided by JPMorgan Chase Bank, N.A., Member FDIC. Customers appreciate the friendly and helpful staff, such as a young employee who efficiently assisted with a name change, and a teller who walked a customer through processes after their accounts were hacked. Longtime clients praise the excellent customer service they receive at the branch. However, some experience inconvenience, such as needing an appointment and waiting an hour to open a large account, which can be frustrating. Overall, Chase Bank is known for helpful staff and reliable service, though appointment policies may vary.
ATM 4 out of 5 times doesn't work. Closed my bank site closest is 20 min one way. Used to be top notch bank. Please know the tellers are always helpful and pleasant. But ATM 's needs updated, use the new ines that were put into the bank sites you closed.
December 2022
Friendly and although the line was long they were fast, but still pleasant.
October 2022
ATM is old. First Chase we stopped at in Niles. The ATM was not working.
