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November 2023 by Robert Littrell
Definitely cool for an independent owned store they are a little overpriced but this is one of the few businesses I actually believe is affected by inflation although they have set prices the guy in the back was willing to work with me on numbers for miscellaneous Parts I needed for my snapper these are good people keep doing business here keep your money and your city and keep your money in your country!
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October 2023 by Da Pimp
Lady on phone is rude. Tells you that the parts department man is with another customer. Then tells me that she doesn’t know what I am asking about. Then tell me to call Do-Cut because they sell the machines with the motor I need to rebuild. If I was John, the owner, I would fire that woman. Sending my customers to another company to spend money. I told her I loved Johns’ display at the Canfield fair and that I have known him for 25+ years. She said it didn’t bother her that I was going to inform John that she is deterring customers from spending money with him. So I called Do-Cut. They gave me a great deal on a new machine. I bought it. If their parts department would have told me that rebuilding those motors needs to be done every few years once they are done once and I should look into a new machine, ( mine is 12 years old), I would have bought from Agnews. But I didn’t. So they lost that $3250.00.
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October 2023 by B Sh
Excellent dealer. Very knowledgeable. Highly recommend. Extremely courteous. Very responsive
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October 2023 by Reece Mckown
Great service, and amazing salespeople. 10 out of 10
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September 2023 by Josh Gronka
I know that a two star rating indicates dislike. I wouldn't go to that extreme. I went in to order a couple of gaskets, and I was told they take 3 days to arrive, and I would get a call when the parts counter had them in hand. That was two and a half weeks ago. I went in on a Tuesday and was told they would call and that there would be no issue with me picking up the gaskets on Saturday. Again, I didn't get a call by Saturday, so I called Saturday morning (thinking maybe they just got busy), and I was told the parts counter is closed on Saturdays. They guy behind the counter knew his small engines very well and knew exactly what type of engine the gaskets I had came off of, but I guess my less than five dollar sale wasn't that important. I ordered it online and paid two dollars more, but I had them the next day. I might go back, I might not. Not sure. I usually try to give a second chance to most businesses. Maybe this was just an anomaly.
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September 2023 by David
Very poor service a bunch of idiots. Would not recommend this place. Take your business elsewhere. Very poor.
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July 2023 by EOHic 2012
Great service and small yard tool repair.
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July 2023 by paul james
Absolutely terrible customer service. I had a commercial business mower part break under warranty. Called and they took my information and said I'd have the part in a few days. I called back and it wasn't in. They blamed Ferris for the backorder, and said they would order from a different supplier. I called back again and the parts guy acted like we had never talked before about ordering from the second supplier so he either lied or forgot to do his job. Long story short - its been over 4 weeks and they don't return phone calls or do anything they promise. I switched to a different dealer. Having business equipment down for a month is completely unacceptable. The dealer I replaced them with was able to get me up and running in 3 business days so clearly, Ferris isn't the issue here - Agnews is.
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June 2023 by James Pierce
I like the service at agnew's farm equipment everybody's nice and friendly and helpful.
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April 2023 by John Johnson
The website had 0 prices. Also had 0 used equipment listed. I used to shop here back in the 90s n 2000s and they were great, I don't really wanna drive 40 min 1 way just to see stock and prices tho.
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April 2023 by Xavier Ugarte
Very good customer relationships and prices are reasonable
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November 2022 by Denielle Brown
Great service. They go out of their way to help you out.
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July 2022 by Edie Mathews
Agnew’s had my John Deere riding mower for 3 weeks and never touched it. I did not once receive a phone call from customer service. I had to call 4 times. Was told on the last call I made that they were just “waiting on a part”. A coil I was told. The mower never moved from where we parked it when we dropped it off! I drove by it several times.Am I to believe it was taken apart to see the damaged coil, then put back together, the part ordered then would be torn apart again to make the repair? All while sitting outside? I was told “we’re too busy to move everything inside”.I was initially told it would be a week and a half to get my mower back. Then “early next week” then “we only have one mechanic and he gets pulled in all directions, maybe he’ll run it for an hour after lunch”. ARE YOU KIDDING ME?? After two and a half weeks, surely it had been my turn. Finally after 23 days, I picked it up and took it elsewhere.I had similar issues last fall TWICE. After a few weeks got it back, mowed ONCE and it stopped running. Back it went for another stretch of time. I chalked that up to trouble getting parts and John Deere then going on strike. NEVER AGAIN.I would STRONGLY advise ANYONE to steer clear of Agnew’s.**In response to Agnew’s response to my review, I had to make every call to you, you called and advised me of NOTHING. Perhaps you should spend more time on taking care of your customers than posting to your bad reviews. You’re not sorry about my experience, I would have been treated way better had you been interested in keeping me as a customer.**
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June 2022 by Roslyn Torella
I made the costly mistake of taking my zero turn tractor here for a repair. It was vibrating awfully. We were told that it needed a new engine - foolishly we believed them and spent over $2k for a new engine. Well, we got it back and it still vibrated and now we had the “bonus” of having to start it by spraying starter fluid on the carburetor. We then took it somewhere else - they looked at it and asked us why we replaced the engine when it had a bent shaft underneath? So we replaced a perfectly good engine for NOTHING! Stay away from this company. (Work for was "Reese")
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March 2022 by Joshua Nickolas
This is the best place to get all your lawn equipment done right with amazing mechanics that go above and beyond! Very professional and their prices I think are the lowest around for sure! Thanks for the amazing service from beginning to end! And they have pick up and delivery!!!!