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October 2024 by Dawn Stephens
Don NOT sign kids up for lesson especially swimming lessons, they will NOT communicate to you about your child.
They treated me with much disrespect and was unfriendly to my son who has ADHD.
The showers where always nasty, there was bushy hair in one shower and soap scum all over another. Never going here again!
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September 2024 by Chansu
Manager or a lady who was working there was hella rude. She dont want to process membership. Go here if you want bad service and rude manager
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September 2024 by Emily Moon
The facility itself is very nice. I had a problem with the child watch experience my first time and don’t think I will try again. There were 2 staff and only one other kid, so I didn’t think it was a big deal to write my phone number on a sticky note and get my account updated with both parent’s phone number (this is how you are contacted in case of emergency, illness, crying, etc.). They told me other times of the day there can be over 30 kids and I wouldn’t have relied on a sticky note substitution if that had been the case due to shift changes, breaks, or more staff present who may not be able to coordinate easily during a busy time.
The person at the front desk first wanted to remedy the situation by changing the phone number on the account to mine, but I insisted each parent needs to be able to be contacted easily depending on which parent drops off the kids. She said “the system” wouldn’t allow that and that they would have to put a note in on the iPad in the child watch area. I told her they had sent me to the front desk, and the back and forth continued until she finally said, “You know what? I’ll take care of it,” took my phone number and said it had been taken care of.
I asked the child watch staff to send a test message upon picking up the kids to make sure everything was working now. Neither parent received the 2 test messages they sent, and they don’t input a phone number, “the system” automatically sends it to the phone number on file.
I returned to the front desk to let the person know that our issue had not been resolved and I had spent time in the facility under the impression I could be contacted, when that was not the case. The front desk person was clearly perturbed that this was an issue for me, and said they’d not been able to go into the child watch to make the correction because they were the only person on duty at the front desk.
Being unreachable and the amount of hassle and resistance involved in becoming reachable should my kid need me is a safety concern and not acceptable to me. Apparently all the Greater Dayton YMCAs use the same system that either doesn’t have basic capabilities, or on which the staff are insufficiently trained. Either way I’m not comfortable with it and don’t think I should be made to feel like the “difficult” patron for politely but persistently insisting this is not negotiable.
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July 2024 by Nicole
My son and I have been a member of the Y for about 10 years now. My son has grown up with the Y. He's played a lot of their sports. Mainly basketball. We've never had any serious issues with the childcare, gym or pool areas. I think people complain way too much about the stupidest stuff. It's very relaxed and I, as a woman, feel comfortable working out. I have never witnessed men being loud or kids running around etc. I think the child care hours actually need to be extended. They're not open on Fridays which is bizarre. The showers and locker rooms could use continuous cleaning/scrubbing for sure. I wish the bathrooms/toilets had those paper toilet seat covers as well. Not sure why cleanliness isn't a priority to other members. I like how there's spray bottles to clean the equipment. Overall, I don't have much to complain about and have always been satisfied with the Xenia Y.
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June 2024 by s smith
I really enjoy the classes held in the aerobics studio. Instructors are great! Everyone is so encouraging and friendly. Great workouts!
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February 2024 by Mota Long
My husband and I have been working out at the YMCA.And we will continue it's been a few months now and I'm looking forward to it . We both enjoy it.
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February 2024 by John Ryan
Smiles & friends!
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February 2024 by Janel Cole
It is very disheartening when you call about leaving an item at the Y and they tell you they have it and have your name on it, and when you go to get it, they cannot find it, and are quite rude about it and then you call back the next day to ask for help finding it, and are told even though it had my name on it, they may have put it out on a table for lost and found and anyone could have taken it, and will not view cameras. Very sad about this amd the poor service given by their employees.Thank you for you invalid reply. It was not over a week. It was late last week and I called to make sure. I went in last night on Tuesday and it was not able to he located. It was just over the weekend and if someone calls and claims their item, it should never have been put out for all members to be able to grab. That was irresponsible of your team. Please do not misinform the timeline. Not over a week. It was 6 days and I would have come sooner had I known your team was going to do that, but I was sick and didn't want to expose others. ? very disappointed in your reply as well.
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February 2024 by Kritsada Chukwamdee
My experience with this gym facility was excellent! I went to this place alone last week for the first time after my parents made my membership available! The front desk staff were kind and helpful, making things fast and easy. Answer questions. I don’t know yet about how the trainer thing works, but there are a lot of them in uniform walking around as you’re working out. Will keep in coming!
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October 2023 by Laura Lutter
Unsafe environment.
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October 2023 by Sam K
This facility doesn’t care about women and doesn’t do anything to protect them
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October 2023 by Lindsey H
Great youth sports, great facilities, and great classes!
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October 2023 by Nathaniel none of your business
Unsafe changing facilitates
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October 2023 by Brianna Miller
Allows men in the female locker rooms. Does not care about the safety of women and children.
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October 2023 by Jori Dub
Do better. Protect children and women.
