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February 2024 by Kelton Miller
Mike helped me with the switch from AT&T to t-mobile , he was friendly and made it incredibly easy for me!! Thank you!!!!
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February 2024 by Allen Sears
New manager Steven is awesome! Made sure my bill was right and explained my phone to me. Sold me the coolest looking popsocket ever!
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February 2024 by Damon Webb
Marvin did a great job of setting up my new phone and getting my bill to a lower price point, highly recommend this store to anyone looking for new service if your other provider is hiking bills up or you need better coverage.
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February 2024 by Jah
Great service great people made me laugh a lot got the job done answered every question without question will get you the right deal and get the job done.
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January 2024 by Susan Smith
nice business
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November 2023 by Raven Golliday
Out the 19 years my family and I have been customers at T mobile this has to be one of the worst experiences. I typically do not leave negative reviews. However, the customer service received from this location was absolutely unacceptable. I was told various false statements by my representative regarding my upgrade that he only attempted to clear up after I called someone from apple. Example: “You will not be able to log into a new phone on i-cloud without fixing the broken device”. With the help of apple support I discovered this was untrue. I was then given a card to an external source instead of trying to help me get another phone from this tmobile. The employee was extremely nonchalant and very unhelpful. The only progress was made after I left the location contacted apple again and went to another local T-mobile. The other tmobile handled the same situation in under 20 minutes! I was at the other store for hours. Save your self the time and the headache and choose another location that will make your consumer experience a good one.
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August 2023 by ashley hudson
Worst experience of my life my equipment didn’t work within the first 30days and no help was offered in store and I was lied to about services that were offered.
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May 2023 by Emcee Squard
The manager, Ivory, and Luke who assisted her, were extremely helpful answering my many questions about switching from my current carrier to T-Mobile. Luke wrote down all the details so that I could take them to my wife for further discussion. I had hoped to cut through all the advertising fine print and find out what my future bill would be, and what the features of the various plans were. Ivory and Luke gave me everything I needed to know, and were a pleasure to talk with. I expect to sign up with T-Mobile.
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May 2023 by nochilmj !¡
Verizon SUCKS! The beautiful people at this T-Mobile saved me over 500 DOLLARS A MONTH. On their premium rate plan with 5 tablets and 3 watches. I even got their home internet and it works flawlessly. God bless this staff
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May 2023 by Aniyah Jordan
Saved my life. My phone was broken in shambles. Screen black, not turning on, tears in my eyes. The staff here put there hands on my phone, did there magic (I'm sure it's something technical). They transfered my data to my new phone, wiped my tears, even bought me candy for my hardships (went through a breakup ex broke up with me over mail pigeon i kid you not). Staff will go above and beyond for you. Would recommend heavily
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January 2023 by Darla W
The manager was amazing! Went in to set up 2 new phones for family and he explained everything, did most of it for me! Very happy!!!
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December 2022 by Jennifer Snook
My Husband and I had a really good experience at the Xenia location,Logan the manager was very helpful!I would highly recommend this location and T-Mobile.Thank you to the Xenia T-Mobilekeep up the good work.
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December 2022 by Eli walker
Logan and Vicki were amazing. There customer service and professionalism was exemplary.
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September 2022 by Scott Oakley
I went to T-Mobile to find a way to have internet access while working my insurance business. I had gone to Verizon and AT&T but both wanted my cellphone business in order to give me a hot spot for my business. I was not looking to move my cellphone business, I just needed internet to sign folks up for their insurance while in their home.The young lady at T-Mobile was able to make this happen. She suggested their home internet service that is capable of going anywhere I go as long as I am in a service area. This will drastically reduce the time it would take filling out paper applications for insurance. The best part is, I get a 15 day trial period to see if I like it. After that it's only $50/month with auto pay. Thanks T-Mobile for meeting my business needs!
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September 2022 by Rachel Row
Would give zero stars if it were an option. My husband went in asking for clarification on our bill. Was told by employee “that’s not my job.” So we promptly ended service with T Mobile. Now we are dealing with hundreds of dollars of fees. Unethical company.
