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October 2023 by Ashley
0/10, the customer service here is HORRIBLE. I asked general questions and shared information from the places I went prior to here and every other answer had a smart tone or profanity. Some words of wisdom, be respectful to customers coming in. I wouldn’t spend a penny or have conversation at this place.
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September 2023 by Robert B.
This was the worst customer service on the planet!! By far the rudest front desk staff I have ever encountered. Take your money elsewhere. They never fixed my car correctly and took no accountability for it. They suck.
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July 2023 by Ahzjai Files
Mm if i could give No stars then i absolutely would . I went it to ask a simple question and the receptionist got a really nasty attitude so i turned around and on my way out the door i overheard one of the workers say something along the lines of “why does she think we would serve her here” (a black woman btw) . When i turned around and ask the man to repeat himself his face got red a swore up and down he said no such thing . No thanks I’ll take my money elsewhere.
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May 2023 by Kandice Baker
Have brought several cars over the years. They're honest and sincere. They don't try to upsell me on services I don't need and they give me a fair price.
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May 2023 by Jack Freeman
Tried to call about a muffler situation, very rude throughout the call and hung up on me before I could even explain what was going on.
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May 2023 by Jack F.
Tried to call about some muffler work I needed done, super rude throughout the call and hung up on me before I could even explain anything.
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November 2022 by Joshua Baker
Walt and his crew are fast, friendly, professional and proficient.
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October 2022 by j smith
Took my girlfriend's car here. I was quoted nearly $1,300 for a repair. However, they simply do not do a repair but they replace specific parts that are leaking. What we ended up doing was finding someone who was willing to do a repair without buying the OEM parts and working with what we had. That cost about $1,000 less. How long will it last? Who knows.
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October 2022 by stephan miles
Got raked over the coals by another local shop. Did the worst exhaust repair I had ever seen in my entire life and had other shops look at it and tell me the same. Went to muffler Brothers Xenia and talk to the owner ,Walt Crum, and he pulled me out of a terrible mess with my truck. He ripped that garbage off that the other shop in beavercreek put on my truck, and installed a gorgeous, amazing sounding exhaust system for a third of the price I was charged at the other place. Fair, meticulous and professional! You want a good price and amazing work on your vehicle? Go see Walt at muffler Brothers Xenia!Service: Exhaust
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August 2022 by tri67chop
Tried getting some exhaust work doneHe was the RUDEST person I have ever talked toAndTalks down to youNope...I went elsewhere
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June 2022 by Rhonda Knight
I called Walt on Friday and explained to him what was going on with my car.He told me to bring it in the following week and they would check it out. I dropped it off about 10:00 a.m. the following Monday. He was extremely busy, with only two people working and 13 cars ahead of me. He said that he could at least look at it, but couldn't promise to get the work done. He called me at 1:00 p.m. to let me know what was wrong with my car and how much it would cost to fix. I approved the repair and had my car back by 4:00 p.m. Walt was very professional and friendly. And the repair was a lot cheaper than what I had expected. Kudos to Muffler Brother's in Xenia for exemplary service! There's a reason that he's been in business all these years! Great customer service and great prices!Service: Exhaust
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June 2022 by Zoetha Morris
went in just to ask some questions about my car and services they could provide. they were very rude and he called my car a “pissed off bumble bee” and as i walked out one of the guys said my question was outrageous. they were by far the most stuck up and rude people i’ve ever talked to. if you need any car work done go to city tire and repair. much better.
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June 2022 by Matt
I called to make an appointment to get a muffler delete done to my vehicle. The guy said no thanks I don’t want to make a vehicle louder and refused my business. I have had exhaust work done on several cars at other shops and never had someone tell me they didn’t want business for and exhaust being loud. Will never use or recommend to anyone!
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June 2022 by Love Buggg
I had gone in to ask if they would put a dual exhaust on my car and he was very disrespectful towards me for no reason and then as i went to leave his coworker said, “outrageous”. this place has no respect for other people.
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April 2022 by amy bayes
I called to make an inspection appointment a week in advance and was immediately shut down..just two people doing 15-20 cars a day, we don't take appointments. Ok then, sorry for asking!Service: General repairs & maintenance
