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September 2024 by Charles Hurley
Horrible! Called repeatedly with a simple question. Computer answers. Won't let you talk to a human or leave a message. Gives you the run around and tries to get you to answer questions that don't apply. I had much better luck calling CVS across the street. I'll be going there
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September 2024 by Jerry Mentzel
This is the worst Pharmacy I have ever dealt with, constant problems trying to get meds filled here. DON'T GO WITH THIS PHARMACY
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September 2024 by Sharon Potts
Always great fruits, steaks and vegetables
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September 2024 by Wanda Stephen
Short on staff. Not friendly. Taken off medicine ready call list. Staff claims they don't know how to get me back on medicine pickup notification list.
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April 2024 by Tiffany Janeway
When you call you wait on line for minutes and no one answers. They say your meds will be ready by a certain time, and half the time they are not. Poor customer service. I gave them 2 stars because they have been good one time since I have went to them.
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March 2024 by Julia Denger
I’ve gotten my meds here for years & each year, the customer service gets worse. I called yesterday to see if my rx was ready & Julie was very rude. Went the next day & they tried to get me to pay for an rx that I no longer needed, according to my DR. They got very rude with me before *easily* taking it off the bill. I am more than likely going to switch pharmacies. As an RN, I totally get being short staffed and stressed; however, treating people rudely isn’t cool.
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March 2024 by Nick Rednour
Not only are your meds not going to be done after waiting through a long line, but they don't even have customer service skills. Waited through a line today and the female working was rude with me. She told me I'd have to wait 30 minutes which is usually the case here. I waited and came back then observed two females talking with said staff member. She was respectful with them, but when I came up she went back to being rude and was to busy wondering what dinner was for tonight. If you don't know how to talk to people that's a sign you should find a different job, as am I with finding a different pharmacy.
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March 2024 by Rhonda Clark
This is one of the worst pharmacy's when trying to get prescriptions filled in Xenia. Different explanations and of no help but blame everything on the Doctors or insurance.
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January 2024 by K Drerup
The employees are usually friendly and helpful, but they are understaffed. I have called 4x today and let it the phone ring for 5 min each time with no answer. I even called the store customer service and he checked to make sure they were there and open, and then transfered me, 8 min later I hung up. It's rediculous!!!
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January 2024 by william puttin
Always slow the pharmacy tech-savvy need more training. The pharmacist is rude and obnoxious.
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December 2023 by Doug
I switch from Walmart but that was mistake. Bad attitude s at Kroger. So back to Walmart. For now. I believe Kroger's makes there own pick up dates for our meds. Bc my where due 21 Dec. Now there say I never pick them up till 24 the . ?? I never let my sit for days . So I fiie a complaint w the med pharmacy board. Hopefully they sut Kroger down . Only been there 3 months everytime it's a hassle w them ... Not worth one star.
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August 2023 by Lauren Cragwall
It seems like there's an issue every single time.
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July 2023 by Gregory Keirn
The pharmacy is unable to get the prescription that my son needs. Apparently the drugs are on back order.
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July 2023 by Kathy Wallace Davis
Why close on the 4th? People get sick and still need refills
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June 2023 by David Muterspaw
Great job Xenia kroger pharmacy you do a great job. And Pharmacist Julie, you have been a great help.
