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July 2023 by Tabatha Volle
Great service and friendly service!
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March 2023 by April Green
There were no lines. Directly go to the drive-through ATM or drive through lanes to do your business. Staff was ready to help.
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February 2023 by Radwan Abujassar
The bankers Angela Breaux she is very good she is helpful 5/3 bank lucky to have employees like her
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February 2023 by Barb H.
Last week I had to place a block on our main checking account due to fraudulent activity on the account. I received inconsistent and incorrect information from many people at the bank, and many mistakes were made: I had an outstanding check and I was told by person #1 that the account could be unblocked and re-blocked to allow it to clear. Wrong! According to person #2, that cannot happen! So my outstanding check bounced and I got charged! Then, we found out that a single user account had been opened to replace our joint account so both of us had to actually go in to fix that. Now, almost 2 weeks later, I called to ask when we might expect our new checks and person #1 tells me they were never ordered! Of course, I had previously emailed person #2 about this but person #2 never replied to my email. This is enough for now so I will conclude by saying I am super disappointed and really surprised by the poor quality of the service received.
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August 2022 by Ron Armbruster
Well lit area, always clean, never seen trash laying around, the ATM has always worked. Easy in and out.
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November 2021 by Judy Evans
Fifth Third Bank in Worthington is awesome! I love that they offer to educate customers on new products rather than just make a sale. They really care about matching products to the individual customers.The teller line is always super friendly and efficient!
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June 2021 by Craig Grant
They lost her house payment twice scary when trust him with a dollar Carmichael is a crook!
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November 2020 by Ross
Worst bank for a car lone the teller got my Bank account or routing number in wrong was late on a payment they waived the late payment since it was their fault for getting my bank account number wrong. So I had to do two months payments June and July if payments on one day and yet they still pushed it back to the original payment date so the payment did not come through once again. After 10 calls with my bank and this bank problem is finally taken care of
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November 2020 by Romeo De Niro
Worse customer service ever I see in my life I wish If I can give this location -0
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November 2020 by Luke Mcdermott
Worst bank ever
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September 2019 by Melissa Skinner
I have had a problem with logging in for 2 years. I was very frustrated by the Customer Service Line. It seemed I would never be able to access my account online or over the automated system. It made me very unhappy with banking. I went in to the Worthington Branch for help expecting noting great. I was very delighted to have the nice Lady sit with me and get everything straightened out. I'm a nervous person and don't like to be a bother. She made me feel comfortable and valued. For someone like me, the extra steps and caring mean a great deal. Thank you.
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May 2019 by Cara Q.
These guys have always been super helpful. They make everything simple and understandable and they are super friendly and well meaning taboot! This is my branch preference!
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March 2019 by Matt Thompson
I really like how this bank is helping me pay my student loans using 5/3 Momentum.
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August 2017 by Shelly M.
Slow. Fee you to death. Had five checks to cash and charged me a fee for each individual check. Go to another bank. ALWAYS have issues and lots of questions about what type of check and what it is from. Transactions never go smoothly.
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January 2017 by Asi Ohio
Worst bank ever. Their "no fee" Military Banking Program for active duty military charges a $5 fee every month if you are away on an assignment and don't take money into or out of your account. Too bad you can't give them less than one "star".
