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May 2024 by Tami Jones
The days of Ethan Allen being reputable are long gone. At least in the Worthington, Ohio store! The sales rep ASSURED us the special item chairs she ordered for us would fit into our living room, SEVERAL times before placing the order. Well, they did not and looked terrible. She came to the house and tried to rearrange the room to make the furniture look like it fit the room and it was a total mess. The chairs were too large and looked like we were trying to cram them into a small room. To further add to the horrible service, the store manager, Carolyn Mann, (who was very rude and abrupt) refused to refund ANY of the over $800 we spent on fabric. We are simply out that money and they will not even offer any type of credit. We told her to come pick up the furniture we had purchased prior to the chairs being delivered and she replied, “Nope” very rudely. Save yourself some hassles and DO NOT SHOP AT THIS LOCATION! They provide horrible customer service for the high cost of their furniture.
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January 2024 by Mike Rose
careful here. they have a great selection, but if you have a problem after the sale under warranty... we reached out to there service department, no help.
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August 2023 by Richard Biggs
It was great
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August 2023 by Lynn Snyder
Beautiful pieces.
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August 2023 by Thomas Turner
Very Professional Team! They responded to all our concerns.
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August 2023 by Laurie Mohler
I searched for a fantastic sofa for at least 5 years. When I saw the perfect sofa, I'd know it. A friend recommended Ethan Allen after hearing me complain. lol. I found not 1 but 2 perfect sofas at Ethan Allen and bought them both! Pricey, yes. But I expect these beautiful sofas to last many years. They are very well made, the custom fabric I selected is perfect and I'm in love. Monterey Sofa in Kent Jade, Chadwick Sofa in Regan Bisque, Anton Tall Ottoman in Regan Bisque. With my custom order, I was given a 2-month shipping date. While I heard nothing regarding the status of the order during those 2-months, I received a call from the deliverers at exactly the predicted time and my furniture was delivered the next day. If you are in Central Ohio, Janet was super helpful pulling out fabrics after I described what I was looking for. #ethanallen
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June 2023 by Patti Dunn
Marsha was great in helping me choose new chairs, new fabrics and a new rug for my dining room. It looks beautiful
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December 2022 by Joan Richards
They were great in helping me choose the furniture I needed and also very helpful in picking out the fabric for my sofa, chairs and ottoman. Everything looks wonderful in my living room. I couldn’t be happier.
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December 2022 by Susan Stanton
We had a wonderful experience shopping at Ethan Allen. The designer, Chuck, was extremely knowledgeable and helpful. We highly recommend the company and are very happy with our purchase. Thank you!
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October 2022 by Christy Gooden
Beautiful furniture, good customer service! Lead times, like everywhere right now are a bit long, but they communicated well.
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August 2022 by Eric Cory
They'll judge you as soon as you walk in the store. They think they can look at you and know if you can buy something here or not. Staff is rude.
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April 2022 by Golden Jackson-Mergler
We are so happy with our new living space created with furnishings from Ethan Allen. The upholstery on the side chair is stunning and creates a focal point for the room. Thank you to Chuck Cundiff for his great suggestions and to other staff who assisted us. We appreciate the excellent work of the delivery team - the delivery and set up were flawless, and the staff responded to our questions and requests with patience and useful information.
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January 2022 by Anne Mandell
The day we visited we were dressed less than casual. I was assuming we would be ignored, but the sales consultant was incredibly nice to us. Answered our pleathera if questions, showed us all possible options, and did not pressure us.Furniture there is made of quality and on trend looks. Prices are on the higher end, but is priced for quality. Furniture purchases, in my opinion, should not be made is haste, and I appreciate the space and respect we received during our visit.Must check out when shopping for furniture.
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November 2021 by Andrea Foster
The level of service exceeded my expectations through the entire process. The salesperson (Stephen H. ) was generous with his time and extended his patience and humor. I was notified on a regular basis as to the status of the order. When the sofa arrived it was perfect.
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October 2021 by Mary Abbott
Worst experience. I am paying on a table I do not have yet have been waiting 5 months the salesperson Kimberly Baker was great at the sale when she was getting her commission but has never kept in touch about the progress of getting the table and is agitated when I do call her. I told her I wanted to cancel the order she told me unfortunately you cannot because it is special order and then when I get upset over paying for a table I do not have says “I am not going to Argue with you. I have purchased most of my furniture from havertys only because of the style did I go to Ethan Allen. Never again. Just bought chairs from havertys who are great.RUN FROM ETHAN ALLEN!!
