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May 2024 by Nanetta Dempsey
My daughter Called because car broke down was told had no ETA on tow truck two hours later tow truck drove right by us even though she honked her horn and got out of the vehicle and tried to wave them down. Terribly service will not renew my membership.
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April 2024 by Jon Paton
6 hoir wait time. Had to call 6 times. Was told i would receive updates 5-10 minutes after hanging up each time. Every time i called back, was told nobody had neen sisiatched yet, but was right then. Every. Time. Unbelievable, no idea how this "service" still exists.
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April 2024 by Jackie Williams Riesbeck
We were initially told the wait time would be “less than 60 minutes”. An hour later when I called back because there had been no updates, I was told the wait time was actually closer to 2 hours. 3 hours later a young man with multi-colored hair showed up and he is the only reason this rating is 2 stars rather than negative 0. This employee deserves 10 stars— very empathic, hardworking and knowledgeable. Imagine my shock though when he informed us that we were only his 4th call. What?!? Thank God the weather was nice so that my granddaughter could run around in a parking lot while we waited. I can’t imagine though the wait time or how stressful the situation would’ve been if the weather had been bad or stranded on a busy road. AAA used to arrive within an hour or less and I’m very saddened by their current service times. Horrible way to treat customers! If you can’t provide customers with services in a timely manner, please either provide frequent updates or do away with the requirement that customers have to stay with their cars to provide ID if you anticipate long wait times.
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February 2024 by Mr. Branham
Great service! It's also a great resource for anything traveling you can come in, sit down, talk with someone but you probably should make an appointment. You can also exchange dollars for anywhere and anywhere in the world It's a $12 fee. If you remember to exchange money usually takes about a day it might be hard to find but just follow the signs and where it says AAA members entrance. But you can go inside and look around and get various books on where you want to travel. Even cruise information if you're into doing cruises
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February 2024 by John B.
The service is excellent. It is a great resource for anything travel. The value is okay. Has tons of things to select from for travel all over the world. Really good selection. The value is okay but what I like the most is you can come in and just sit down and go through travel information at your leisure. If you do want to talk to an agent it's best to make an appointment. The other good thing I like is that I can exchange money from anywhere in the world in one day. It's a little tricky to get to just follow the signs and you'll get to it
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October 2023 by nora flanagan
Years of declining service with promises never met. The last straw, recently the AAA tech John took my battery still under warranty, would not leave me my property that was legally mine with core charge, it was escalated and the management or supervisor who handled the situation made it worse as Bob belligerently and never followed through on what he promised, hassled the dealership who was dealing with car, and never got back to me as AAA said he would on the BBB complaint I filed. From start to finish it was abysmal service. The tow truck driver was great. I’ve been a member over 20 years, will not review as the last two years service has suffered greatly.
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September 2023 by Tee Stevenson
Nah! Don’t waste your money. Years ago this used to be a top notch service. I’ve been a member for 32 years and the last three times I called they never came out. I called today and was told to expect someone within two hours. I called back for an ETA after two hours and apparently no roadside call was ever placed on my behalf.So I have to wait another ten minutes just trying to get to someone who can once again determine if they want to send someone out? The best part is that if they send the battery test person out and they say it’s not your battery, you get to call back to start all over again and request a tow!!Complete joke! Yes, I’m canceling and no I do not recommend this service to anyone.
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September 2023 by B D
I placed a call to Worthington OH AAA for roadside assistance Aug 2. I then sent them feedback on their website contact form on Aug 3 stating what follows. Crickets. The request number was 10959. My vehicle would not start. I was given a loose estimate of an hour or so before I would receive a callback from a tow service. After an an hour and forty five minutes I called back asking what the status was. The customer service person called AAA dispatching team while I waited. They said there were no tow trucks available. When I asked for some estimate, I was told dispatching would call me in a few minutes. (Because a software upgrade made it impossible for the person I was talking to do give me an estimate) Ninety minutes later. crickets. I had to walk home given I didn't have transportation. What would I have had to do if I was hours away from home? I finally received a call from a tow company three and one half hours after I placed my call. I was home and had no way to get to my broken down vehicle so I cancelled the request and took care of it the next day without the help of AAA. This was a day and time of day traffic was light. What’s their service in emergency weather? A week?
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September 2023 by Max B.
We wanted to plan a vacation package so we set up an online meeting with Shaina. Shaina didn't show up for the first meeting, so we called the office and they transferred us to Shaina's number. We left a voicemail and never heard back. We then rescheduled the meeting for a later date and Shaina didn't show up again. This was ridiculously unprofessional, as least Shaina received her salary to ignore customers!
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September 2023 by P P.
Friendly, knowledgeable, efficient! I was surprised by the wide selection of travel products. A clean and well organized store!
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August 2023 by Tracy Simpkins
Very rude people on the phones
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August 2023 by Deborah A. Ioia
Great luggage sale. Employees were very polite and helpful.
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July 2023 by Shondale Hill
Courteous guick and to to he point
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July 2023 by Mark Logsdon
Generally have had good experience with the folks here. Unfortunate that the Ohio AAA office didn't have an Ohio map!
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June 2023 by Mary Ellen G
We recently booked an Insight vacation through AAA in Youngstown, OH. Our original travel agent quit. Our second travel agent, ******* ******, seemed very helpful, initially. Her first mistake was telling us that she “inherited” our trip. That was definitely unprofessional! Her second mistake was not addressing some messed up flights for our trip. She told us that we had no concerns. Flights change all the time. She was contacted repeatedly and did NOTHING to put our minds at ease. Since Ms. ****** did nothing, the manager, Jack and another travel agent, Allison worked doggedly to rectify our flight situation. This all came about just a week before our vacation. Thanks to both of their efforts we we got flights that made us feel comfortable and confident that we wouldn’t miss any connections..They were top notch, professionals. I don’t fault AAA at all. My complaint is about this particular complacent, 35 year, employee.
