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May 2024 by Patrick P.
Too many folks have been "dissing" our local Walmart; I can't agree with that. Walmart is a "discount" retailer, and because of this they have to cut back a bit on some of their customer services; nothing unusual about this. I don't mind this at all.....for all those who are complaining about Walmart I would ask, how much more are you willing to pay, to alleviate your complaints???
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December 2023 by David V.
Worst time ever getting formula no one had keys to get in the locked case made me wait over an hour while they had 6 employees standing at the self checkout shocker. I've shopped at Walmart my whole life and this will be the last time.
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July 2023 by K P.
Michael J Kacere, OD in the vision center in the Walmart at 3883 Burbank Rd, Wooster, OH 44691 is a terrible person. I walked in the center without wearing a mask, an employee approached me and told me that I had to wear a mask. I wore one. An employee in the vision center introduced me to Michael J Kacere, he was not wearing a mask but no employee of the center told him to wear a mask. At the time, there were such people who refused to wear face masks and caused troubles although it was required in public. I noticed that he was one of such people and no employee in the center dared tell him to wear a face mask, he seemed to be enjoying it. He was polite to me when he was introduced to me first time but his attitude dramatically changed after he and I walked in an exam room because there was no one else in the room. I didn't write down my occupation in the form, he asked me what my job was, I asked him why he needed to know it, all of sudden he yelled at me saying what my job was. I was shocked and scared with him. He yelled at me again to force me to answer the question. I was in extreme fear and answered the question. He also told me to put off the mask I was wearing although It was unnecessary. I was scared that I could be infected by COVID-19 due to him but his attitude was rude, I put off the mask. The entire exam process with him was an extremely bad experience. Do not go to the Vision Center in the Walmart store.
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January 2023 by Michael Blanda
Nice store.
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June 2022 by Paul L.
Would be a great place to put a grocery store in. I understand there are shortages , but why can they other stores have no trouble obtaining products. This is the largest grocer in the country they should be the one with all the products. I have to go with everyone else and just dread going shopping here.
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March 2022 by Dru A.
Found feathers in several fried chicken pieces. They also don't rotate the chicken often you could be there at 4:30-5 and the chicken was there since noon.
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October 2021 by Justin L.
I have seen and experience better Walmart service first off the bathroom on front end men's bathroom could not lock the stall no privacy manager were notified nothing was done. Oh I needed pick up a valcume the staff sorry to say doesn't know it's product they act like they know but has no training even though it's not my home store and passing through I felt like the staff had no knowledge to the item.
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June 2021 by Debra F.
I had ordered a cake and cupcakes for a graduation party. I arrived at the set time. There were 2 women in the bakery and no one offered to help me. I finally spoke up. One of the ladies went back to get my order and came out with the cake only. She checked the order and said her name was on it but it was probably taken by someone else. She acted like she couldn't be bothered. There was no order for the cupcakes. I had ordered 96 cupcakes in the schools colors. She then said she could make them. I shopped the whole grocery section and came back to the counter. 2 women were working and once again neither acknowledged me until I spoke up. One of the women then said well I'm not done with them yet. She was pretty rude in my opinion. I really wanted to just leave and leave my cartful of groceries. I waited for the cupcakes, thanked her and checked out. The lack of customer service and the "I can't be bothered" actions are why I will not order from the bakery again. I don't even want to go back to this store. She should have asked me because of the inconvenience if I wanted some kind of a discount. She did not. Extremely poor customer service!
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October 2020 by Kayla Z.
I've had bad and good experiences here.. Yes, they do have some good deals. Yes, they also have scary crackheads roaming around on Friday nights. I typically don't grocery shop here but when I do its okay most of the time... just the people aren't my cup of tea. The place is also pretty dirty. I guess its Walmart though, can't expect much.
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August 2020 by Roxie M.
Do not use the grocery pick up. It is terrible never on time on a Friday. I had a 5:00 pick up and it was delayed until 8:00. Tried to cancel but guy on phone said he didn't know how to do it. Asked to have the manager call me and still no response from anyone. I did get my money refunded back but what a hassle. Complete disappointment. Get it together Walmart.
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July 2020 by Elizabeth S.
This location is NOT enforcing the mandatory masks during a global pandemic. We are here and about 50% of the many customers here and not wearing masks, putting everyone at risk. We will not be shopping here again.
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January 2020 by Kail P.
I like this Walmart, they usually keep most things stocked, the people are usually friendly. They have recently started stopping some people at the doors and asking to see the receipts, I think this is fine. To all those who complain about it, saying that you are being singled out... let me explain how it works. If you buy anything, and it's not in a bag as you are leaving, they have to check your receipt. Doesn't matter what color or race you are, what your sexual orientation may be or anything else. I like pickles. I get the big jars of pickles that are too heavy to put in a bag. And I get asked for my receipt every time I buy them. You're not being singled out because you're different, you being singled out because the bulk sized toilet paper you bought doesn't fit in a bag. STOP COMPLAINING ABOUT IT.
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December 2019 by A Damn G.
The management at the Wooster location has begun stopping shoppers at the exits and scanning receipts looking for theives. My wife and I are singled out and selected EVERY time by a culture victim wreck of a,,, shemale? Is that the pc word for it? Idk, but I find it to be an insulting form of harassment seeing as i work about 65hr/week. We've decided as a family to vote for a better store using our dollars as the ballots. Roughly $10K/yr. Bye Bye Wal-Mart.
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November 2019 by Cody D.
As I was shopping in the frozen section today, I started talking to two employees. I brought up automation because I noticed all of the self-checkouts this particular store has. One of the employees informed me of some of Walmart's expectations. I told him they seemed a little rough. A man, who I later discovered is the district manager, interjected. He went off on all of us in front of many customers. He noted that he had three employees in front of him that were not working. The two employees never stopped working. And I am not an employee. When I informed him of this, he dismissed me entirely, telling me I could move on while he dealt with the other two. Yet he continued yelling about how he could answer all of my questions about automation. I did not have any questions. I was simply making small talk as I moved down the aisle. I approached him before I left the store, without any of the groceries I had planned on purchasing. I asked for the corporate number and his name. At no point did he apologize for his actions. This is the worst customer service I have ever experienced. This man literally yelled at me for not working, despite the fact that I am not an employee. Additionally, if he had a problem with the work ethic of the employees, he clearly should have had a meeting with them. What kind of DM yells at employees on the floor? I have reported this incident to corporate. I will no longer be shopping at Walmart.
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June 2019 by Nellie P.
I have, like most people, gone to Walmart as it's convince and is more of a one stop shop. Having 5 children it's easier to hit one store regardless of cost. I had taken three of my young children there to order a cake for my daughters birthday. Now I have a bad back and my youngest son was just an infant in a car seat. So upon arriving I got a cart out of the parking lot to put him in as not to have to carry him the entire time. I put him in the top of the cart and took my two other boys in the store. I ordered the birthday cake and upon leaving I heard someone yelling. Unaware that they were yelling at me another customer told me a staff member was yelling at me. At this time I was in the parking lot just outside the doors. I turned to see what was going on and asked if there was an issue with me taking the cart out. The staff member, who was in the garden department said, " there is if you take something without paying for it" I told her I only ordered a cake and I had a bad back so I was using the cart to put my son in. She began to place her hands behind my infant son searching him and the seat. She found nothing and then said she was just trying to see if I needed help. I was in the parking lot mind you not even in the store. I was so embarrassed and I knew my young sons knew what she was doing. To me this is completely unacceptable behavior on the staff and I am appalled that this happened.
