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November 2023 by Joseph Studer
This past summer I purchased my first car from Mazda of Wooster, the CX-50 Meridian Edition. I absolutely love it! Kennedy Kull helped us throughout the process and was a great help, going out of her way on a few occasions to get us the best deal possible. My wife owns a CX-5, which I also love and is the main reason I wanted a Mazda of my own. Since my wife also owns a Mazda, we were able to get a family deal with a good chunk of money taken off the price. Thanks to Kennedy & the Mazda of Wooster family!-Joe & Britt
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November 2023 by Candid Reviews
Mazda is now the number one ranked vehicle in Consumers Reports. This dealership has a large inventory of cars but what's far more important, is the philosophy of selling. No pressure. Good financing options. Highly respected service department and no pressure sales people who know their products.
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November 2023 by Dana E.
update: they lie about resolving the problems they cause. they scratched my car admitted it! they offered to fix it. when i go to have it fixed they change their mind.
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November 2023 by jess b
I had an amazing experience with Mazda of Wooster. Randy took excellent care of me! I was extremely nervous and he and the company made it so easy to walk away with an outstanding vehicle!I'm so happy I chose to purchase from them!Thank you guys ?
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November 2023 by Curt Shumaker
Jordan, Chris, Randy and Rick were all great to work with! From the initial contact, to the delivery of the vehicle, communication was prompt, professional and clear. A very favorable experience that will leave us sharing the story with our family and friends. Thanks again!
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November 2023 by Victoria L.
Mazda of Wooster goes above and beyond! I bought my Mazda CX5 and I've been back for every checkup and issue!They were easy to do business to and they never stopped their care and consideration for me as a continued customer!How they treated me on walking in looking for a car never changed this entire time! They always know my name, they make you comfortable while you wait! And their wait times are so so quick! They offer free wifi and refreshments!They even push for local adoption of shelter pets! They do offers for low adoption costs and etc. throughout the year! In fact, they have a sweet furry mascot to make sure everyone is having a good time Their work is exceptional. I've spoken with their crew that services the cars and they are happy, time permitting, to answer any and all questions!They video your entire work order, so you can see everything that is done, no swindling here!They don't torc your bolts and round them out, they do a great job! They do a check over, as well, and give you a sheet to see anything from tire tread to brake inspection and more!This place is awesome! I won't go anywhere else! Their prices are competitive for the service they provide!
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November 2023 by Christine Esson
We came back to buy our new 2024 Mazda cx-50 from Randy. He is personalable and honest. He takes the time needed so you get exactly what you need.
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November 2023 by Michelle Spain
Mazda of Wooster is wonderful. Kennedy thank you so much for all of your help. My expectations went beyond great. You made my experience at Mazda of Wooster wonderful. Thank you to everyone there for the best customer service. I highly recommend Mazda of Wooster.
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September 2023 by Alyssa Anderson
Cliche “I never do this” post but i never do. The professionalism and kindness from the managers was very disappointing. However, if you find yourself in this dealership always ask for Kennedy! I spent a few hours with this company and Kennedy was AMAZING, so helpful and kind. I had so many questions as a first time buyer regarding interest, tires, warranty, etc. and she never hesitated to find an answer. I felt comfortable with the car and finally had myself talked into making this big purchase after sleeping on it. I am naturally an indecisive and anxious person so it took me a while to warm up to the thought of making this big decision.This was my first car with a payment. I went there today and her manager, Mark, said that he would not sell to me anymore because I was inquiring about stipulations with the Buyback protection that they promote and because I had to talk myself into it. He continues to say I should feel so excited to leave here with a car and he knows I will not. I assured him that the idea of having a car payment is unsettling to me but I am ready. He would never give me an answer about what the Buyback is and how it works. My dad is a mechanic and was asking me questions about the buyback and Kennedy and I could not get any answers for him from Mark. He was not kind, had Kennedy tell me he refuses to work with me anymore, pulled me into his office to say he refuses to sell to me if i’m not 100% sure. Then I left practically in tears and called Kennedy back and said I am 100% sure, I feel upset leaving without the car I want, can I come back and buy? She said (in the kindest way) that her manager, Mark will no longer be selling to me to me now because of my questions regarding the Buyback. Again, If you for some reason find your self at this dealer, Kennedy Kennedy Kennedy. She’s great but working under unprofessional, unsupportive and not understanding staff. :(
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September 2023 by Lora Popovich
Joey Peak greeted us and went straight to work on our behalf. He was honest and told us he was new at being a sales consultant. If he didn't know the answers to our questions, he didn't hesitate to go find out. He was very dedicated to working with us. We didn't feel any pressure and buying our new car was actually a great experience. The paperwork and finance went smoothly. We checked with our local bank for interest rates and Mazda of Wooster said they could match the same rate. It ended up the rate was even less than what our bank quoted. We had great friendly and honest service. I would highly recommended Mazda of Wooster.
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September 2023 by Alyssa Pewonski
My boyfriend and I came from Mansfield we got a 2021 Mazda cx-30, Kennedy was our sales person and she was amazing! She answered any questions we had and was very caring and personable. She helped make a long process bearable and into a good experience. We actually left the first day after not being able to get a good deal until she reached out to us the next day with something manageable. Made it feel like they were trying to work with us the best they could. When we signed all our papers the manager didn’t mind any questions I had and made sure to double check everything, although I will say we hadn’t seen him until then. However my boyfriend was a little disappointed that prior to signing the papers the monthly payment had gone up 40 dollars from the original agreement, so they definitely should work on keeping their word on an agreed payment, especially for those who commute for a deal. Overall great dealership filled with great people, I would recommend and if you go ask for Kennedy kull!
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September 2023 by Kaylie Kowatch
I bought my Mazda CX-50 from Mazda of Wooster last week. I absolutely love the car! Had an amazing shopping experience, thanks to Erin Gonzalez. She made the experience seamless for me & was extremely knowledge and genuine all the way through.
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August 2023 by Megan Baechler
I just recently bought my car from out of state and the experience could not have been better. Not only did I get a pretty great deal on my Mazda CX 30 but the salesman Blake made the process so stress free and was so hospitable. He kept me very up to date on information considering I was needing to drive several hours to get there. I would definitely recommend this dealership to anyone in or around the area.
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July 2023 by Jeremy Parish
I have never owned anything other than Fords, but after reading reviews, went to test drive a few models. Bought one the same day! Jake was awesome and took the time to not only figure out exactly what I needed, but even took note of why and brought up those details later. Made the experience much more personalized. Also received the perfect amount of follow up throughout. Would recommend friends and family and would certainly buy again.
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July 2023 by Leslie Dye
My sales agent was Randy Potter, and he was courteous, professional without being pushy or aggressive. I told him what type of car I wanted during a phone conversation, and he remembered every detail. He found for me a beautiful Mazda cx 5 Touring model that I am thrilled with,