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March 2024 by steve frejofsky
Heidi's Pharmacy stands as a testament to what a community-centered establishment should be. From its welcoming atmosphere to its unparalleled dedication to customer service, Heidi's Pharmacy has truly set the gold standard in pharmaceutical care. As a loyal patron for over a year, I can confidently attest to the excellence that defines this establishment.Upon stepping into Heidi's Pharmacy, one is immediately struck by the warmth and friendliness exuded by the staff. Each member of the team greets you with genuine smiles and a willingness to assist, creating an environment that fosters trust and comfort. Whether you're a regular customer or a newcomer, you are made to feel like family from the moment you walk through the door.
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March 2024 by Savannah Lewis
This is one of the best pharmacies in Wooster. The customer service is stellar and they always treat you like family. I love the small town feel this pharmacy continues to bring to the community. We gotta support our local businesses.
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March 2024 by Allen Smith
When this place first opened, it was the best pharmacy in town. I'm not sure what happened, but they've become the worst pharmacy in town. They don't follow directions or even doctor's orders. They put the pills into presorted bubbled packs that are time based. They did everything right until last month. Last month they had moved pills that say, "Take 1 pill every day with dinner" and moved them into the morning slot. The doctor's orders on the prescription state as much. They were called. They swore they fixed it and it wouldn't happen again. This month's delivery happens and the pills are still in the morning packs and not the evening packs. We also had to add a new prescription. They got the prescription order, but still hadn't filled it after 4 days. We called them to find out what was going on, and they weren't going to send any for this month. They were just going to add it into next month's packs and not give the pills that were needed for this month. Add in the fact that none of the stickers line up with bubble packs they go over anymore, and it just leaves you confused on how a company could decline so much, so fast. I'm not sure what happened, but I'm all done with it. When Heidi left Genoa, I followed her. With the decline in customer service and decline in quality of service, I will be returning to Genoa.
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February 2024 by Deb Lilley
What a wonderful addition to the Wooster area. We are able to get the medication for my grandson.
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February 2024 by Gary Butler
I was running very low on a prescription medication and all of the Pharmacies that I contacted were unable to fill my prescription, including my mail order pharmacy. Only Heidi's Pharmacy in Wooster, OH was able to keep me supplied. Thanks Heidi and associates!
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February 2024 by David Griffith
What an incredibly great staff and an amazing service they provide! They had my prescriptions quick, I asked about one of them and they were able to answer my questions fully and completely. It's been years since I've been to a pharmacy that has been this knowledgeable and hospitable. Also, the expense hardly made a dent in my wallet. I am very impressed. Thank you.
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January 2024 by Julie Robinson
Amazing customer service :)
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January 2024 by Katrina
I literally just got off the phone with this place. I had my prescription mailed 1 time (my doctor recommended me this place) and I called to have it refilled and asked how the future mailings work and the lady on the phone was pretty rude even though I was polite and just wanting information and my antidepressant filled/mailed to me since I don't have a car after my divorce. She made me feel stupid and like I was a burden... Pretty disappointing as I take antidepressants for a reason.
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January 2024 by Terra Dorn
The people at Heidi's are always fast and friendly. They've been really helpful when I've struggled to get prescriptions filled at larger chain pharmacies. I'll be choosing Heidi's for all my prescription needs from now on.
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December 2023 by S Bodager
Best pharmacy and service around! I get private messages from the staff and calls to let me know about my prescriptions and reminders because life is busy! If you’re considering switching pharmacies you should because Heidi is the best!!
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August 2023 by Ron Hovanec
So glad to have a well run local pharmacy in Wooster instead of the poorly run CVS. Orders are filled quickly. No line to pickup prescriptions. Friendly staff. Prices were lower here than at CVS with my insurance.
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July 2023 by Mark Yoder
Fantastic service and will go out of the way and take the additional time to find the best price possible on branded medications. Have saved hundreds of dollars switching from cvs! They also will prepackage your medications and ship directly to your house as well. Definitely worth it to transfer and is a much needed asset to Wooster!
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July 2023 by steve porter
Heidi and the ladies here are phenomenal! Great customer service and super friendly! I wouldn’t recommend another pharmacy over them!!
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June 2023 by Annie Chambliss
We switched to Heidis and have been super pleased! I have a family and Heidis is always prompt with making sure our refills are filled. If we have a last minute med called in, such as an antibiotic for example, they get it ready in a half hour.They’re great with communication between prescribing providers and the customer. I live kind of far from the office and they ship us our meds for free! It’s truly a wonderful pharmacy! Highly recommend!!!
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March 2023 by Sean Brown
I was provided exceptional service! Great place family-like atmosphere
