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July 2023 by Mark
We looked into a Rayco RG 37 stump grinder. We talked with Rayco Ron very knowledgeable, and the reason why he is so knowledgeable about Rayco machines is that he worked at the factory for over 38 years. The purchase was simple and easy. Ron even took us nearby, and we got to grind a stump under his supervision .Rayco Ron is the man!
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July 2023 by Robert Rodman
I bought a Stihl pole saw from the Burbank location and it was dead on delivery.The service tech tried to fix it during set-up but couldn't make it work. I rented a lift to use the saw and was racking up a $400 a day rental so they sent me to the Wooster store to get another one that they had. The guy who "helped me" (I wish I had his name) was cold and unhelpful, mostly scowled at me when I tested it. This is what you get from corporate retail chains that have mostly unknowledgeable and poorly trained staff. It's a fast food business model. From now on I'll stick with family run and operated farm equipment stores.
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May 2023 by 08gipper
Called service department three weeks ago and ask to speak to Dave who is a very good field repair guy. Needed Dave’s help with my 5105 JD. Pretty sure he never was given message and never heard back from service department. Decided to have a local non JD mechanic take a look. He ordered parts and AgPro never placed order. Placed the order again today. When I call down there, everyone seems confused and lost. My history goes back to McIllvaine’s over 50 years ago when you could get parts and people who were helpful. Dave has always been helpful but I am certain that he is overwhelmed these days. If there is a way to bypass AgPro parts department, I would just prefer to get parts directly from John Deere on the internet.
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April 2023 by Blake Widenmeyer
Adam is very knowledgeable on the machines/equipment he sells and is very easy to work with! He has always been there to answer any questions or problems we’ve had in a timely manner. I would highly recommend calling Adam for any of your John Deere or Stihl needs!
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November 2022 by Chuck Blevens
After I called half dozen times around 1 o'clock, let it ring until the phone got tired of ringing, finally had someone answer the phone,
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October 2022 by jay kinney
Sales associate was extremely knowledgeable extremely informative and very polite and interested in what I wanted to a T
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October 2022 by Gary Fox
Corey did a nice job work with me help me to get my machine the way I want it.
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September 2022 by Nick Pankuch
One of the guys here helped get me my social security card.
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September 2022 by Aaron Baird
A sad shell of what it was when it was Shearer's. Went in for a couple chainsaw chains as they're the only remaining Stihl dealer in the area. Chains aren't hanging out on display, nothing out front but toys and shirts. Asked the parts guy about chains, they're all in back. Then he fires up the computer and asks me what model saw. I told him it didn't matter, here's what I need, and showed him a picture of the specs on the bar which lists the size, pitch, etc. He repeated that he needed the saw model. I walked out.In the future I'll deal elsewhere.
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September 2022 by Monte Thompson
Too bad these folks are the only dealer choice.
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July 2022 by Christopher Cadmus
Great as always. Just needed another part for my tractor.
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May 2022 by brad daugherty
Good experience... bought a new John Deere mower
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March 2022 by Darrell Whitley
Really poor customer service , I have been to 3 stores this week and none of them know much of anything.
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November 2021 by Randy Myers
If they get me a boss blade that will make me happy
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November 2021 by Randall Beasley
Over priced to expensive
