-
August 2024 by Audrey Nolte
I don’t write a lot of reviews, but I feel like i need to. I live about 45 minutes away from this store, so I order online from here. I went in to return two online orders. This was my first time ever going into the store. I went in with my mom. We were not greeted. We approached the counter with my returns, and they claimed they could not accept one of my returns because it came without a tag. It is very hot out, so I was dressed in athletic clothes from from Lululemon, but they treated me like I was dirt. I feel like they acted like I wasn’t good enough for their store. because I wasn’t dressed to fit their aesthetic.
I tried to show that I had the online order number and receipt and then they proceeded to tell me that I could have ordered my item from Nordstrom Rack. Out of no where, they bring up Nordstrom Rack? I don’t even know what that is if I’m being honest. They were suggesting that I seemed too poor for their products, and that I was trying to swindle them or something. I worked in retail for five years throughout college and I know how tough it can be. It would have been one thing if they had any sense of customer service at all and if they were nice, but they were rude, and they really made me feel embarrassed and terrible. I contacted their customer service line and can thankfully return it by mail, but I will never be going back to this store. Shameful.
Edit- customer service accepted my return online. I went online to Nordstrom Rack and figured out what that store is. They didn’t even sell the item I was returning. I am also seeing online, that there are women online that have has similar experiences to me at FP stores. Do better :)
-
July 2024 by Joscelyn Harris
Very rude staff. I went in to return a pair of pants that shrunk an insane amount the first time I washed them. I talked to their customer service line earlier that day to confirm I could return in store. They would not accept my return. The two girls working there, one of whom claimed to be the store manager, were both so rude. They seemed put out that I interrupted their personal conversation to have them do their jobs. I buy from Free People all the time and even though I live only ten minutes from this store I would much rather buy online than deal with rude, entitled retail workers.
-
June 2024 by Laurel Mazorow
Extremely rude staff. Not helpful. I wasn't greeted. I will never return.
-
April 2024 by Body Alchemy
I continually do business with this store and online, I enjoy their styles and quality. They are pretty good about returns and they are genuinely helpful in the store if you show interest in items.
-
April 2024 by hannah
EXTREMELY rude staff- multiple people have had bad experiences with the staff. I've never been in a store that treats the customers so poorly. Why would you be rude to people who you are trying to sell clothing to? Stuck up staff for some reason
-
February 2024 by Vanessa L
Very friendly staff. Quite a small store though
-
January 2024 by K S
Easy in & out. Easy return. Easy close parking. Cute clothes on display, but some are a bit pricey.
-
August 2023 by Lauren Copley
Long term Free People lover here. Found myself in a pinch today. I had left a newly purchased FP dress 5 hours away from my upcoming event. I called the Woodmere location to see if they had any in stock. Luckily, they did! They were willing to hold it for me as I made my way to the store. All staff working were super nice and they even lint rolled the dress to make sure it was ready for me to wear. Will definitely shop here again when I’m in the area.
-
May 2023 by Elizabeth Lambert
Friendly. Clean organized. Helpful. Fun and relaxing place to shop. Thank u
-
May 2023 by Deborah Hood
Good customer service
-
June 2022 by brownell hood
Super friendly and helpful staff, easy to browse, organized, not overwhelming!
-
July 2021 by Taylor Pettry
Drove about a half hour to go to this store specifically. The first time I had been there , they forgot a security tag on one of my items which resulted in another trip. Not a huge deal. Things happen. But when I was in the store this weekend , I walked in and the two associates just stared at me and didn’t bother saying hello. I felt so unwelcome. It was raining really hard and I was just in lounge clothes. I asked one of the associates a question and she gave me the coldest answer like I was bothering her. I spent about two minutes more in the store and went to Nordstrom instead.
-
June 2021 by Taylor P.
Drove about a half hour to go to this store specifically. The first time I had been there , they forgot a security tag on one of my items which resulted in another trip. Not a huge deal. Things happen. But when I was in the store this weekend , I walked in and the two associates just stared at me and didn't bother saying hello. I felt so unwelcome. It was raining really hard and I was just in lounge clothes. I asked one of the associates a question and she gave me the coldest answer like I was bothering her. I spent about two minutes more in the store and went to Nordstrom instead.
-
August 2019 by Lori Tazewell
Very expensive
-
July 2019 by Lori Burton
Very expensive
