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9AM - 6PM
34465 Euclid Ave, Willoughby
Banks
“Deposited a check and they placed a ten day hold on it before I could access the funds. I could of just to the check to 5/3 the bank it came from and just cashed it that day.”
“Through an agreement I can use Firefighters Community Credit Union (FFCCU) through shared branching that allows me as a member of a different credit union that's out of town to use FFCCU's services as if I was a member of FFCCU. I have never had a bad experience working with FFCCU and appreciate that they have helped me make large deposits, get money orders, cashier checks, count coins and treated my kids well when they've come in to bank.”
9AM - 4PM
4015 Erie St, Willoughby
Banks
“First time at this branch and any Citizens Bank. Promptly greeted, little wait time and Maureen was great with setting up new accounts. She made sure online access and debit cards worked before we left as well.”
“Everyone here is so polite and is doing their absolute best. During these times, it is hard to find and keep work so I appreciate these people for putting up with the entitlement of some of these other people I see. Great experience and i understand the torment of retail myself. Keep it up!”
“For a few years I was struggling with US Bank. I was originally going through the branch out in Middlefield, Oh. Once I moved to lake county I started going through this one and my whole opinion on them has changed! Kim especially has helped me not only understand more about banking but she truly shows concern and care for her clients! Because of Kim I don't want to bank with anyone else! Thank you so much Kim and US Bank for everything you have done for me!”
“Customer service is pretty good for a bank. They are usually helpful.. they deal with a lot of customers so you just got to be patient sometimes. ?.
If you have multiple bank accounts you may want to avoid the Huntington Bank on Reynolds Road in Mentor because they've screwed up and put my money in the wrong account twice I don't know why that is but best to use the Willoughby branch or a different branch.”
“If the ATM is working properly which they do have regular issues with but if working properly usually a smooth transaction quick and I like how you can choose the size of bills. ?”
“After having some issues with 5/3, the 'customer support worker' was one of the most helpful people I have ever dealt with. He addressed my problems with the bank, and restored my faith in the organization. If you do have an issue with 5/3, I highly recommend reaching out to their support team, I'd be shocked if they couldn't find common ground with you.”
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“My experience at Cardinal Credit Union was efficient and successful. A big thank you to Jennifer for helping me with my car purchase and credit score. I would highly recommend their services.”