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August 2024 by Tom Quinn
My company is based in Willoughby. My expenses are mailed every Friday. I live in STL. The average transit time 1st class mail is 15 days, with a record of 19. For a letter with 1 check inside. The USPS will ultimately close because of this. This was never an issue until after the turn of the 21st century. Very sad, and is not isolated unfortunately.
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August 2024 by Bill Bartlett (Defiance)
Clerk said guaranteed next day, but it's 1 to 2 days. If I had known that I would have gone to a service that stands by their guarantees. I'll never ship usps again.
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August 2024 by Connie Mareino
Wow, called 1 minute before they opened and was met with an angry worker who informed me that they don't open until 8:00am. Really??? Why did she answer then? Could have just let it ring rather than be nasty with me. If you're that unhappy with your job and you have to deal with the public, maybe it's time to find a new job where you don't have to worry about being nice and polite.
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August 2024 by David Lyon
Matilda is PROFESSIONAL and provided me with the CORRECT "Confirmation of Mailing" PRINTED POSTAGE CANCELLATION that MATCHES the Printed Receipt on my Form. Peace of mind when mailing Tax Documents!!!
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July 2024 by Mike o'brien
I am the manager of eagle mobile home park in kirtland in the past couple months my regular Mail person has taken vacation four times now substitute carrier has left several cluster boxes open after delivery,leaving all mail open to public no one at post office seems to care, this is ridiculous,post master should not have a job or substitute after 4 times , your service plain sucks !!!!
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June 2024 by Josh Anderson
Cant stand usps. It would be better if it literally didn't exist and you had to go get your package yourself by airline.
They won't deliver, but you can't pick it up because the driver has your package. Worthless!!
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June 2024 by Barbara Schmitmeyer
Although a line to wait, teller very friendly, accommodating and unbothered by rude customer as she answered his questions.
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May 2024 by Anonymous
Patty is the BEST mail person...she deserves 5 stars!! Not too many people have heart or care anymore but she is one of the few that does.
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April 2024 by Rachel Campbell
Packages not being delivered!
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April 2024 by Christian Furlong
Why the hell would my package arrive in Willoughby, get sent to Akron, and then back to Cleveland???? USPS is horrible and will watch my purchases from now on as to make sure we do not have to deal with this service ever again!
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February 2024 by Geoffrey B
Failed to deliver packages 3 times this month because they either lost it or don't feel like delivering it correctly. I have also been getting my neighbors mail instead of my own and am getting annoyed.
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February 2024 by Chaitanya Bhargava
The lady behind the counter couldn't figure out how to ship to Canada. Wasted half an hour
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December 2023 by Kelly Fairman
There's about a 25% chance that packages get delivered to the correct address, and they leave paper mail on the patio on the ground to get rained and snowed on and get blown into the yard by the wind. Yes, we have a mailbox. Which they have to pass to get to the patio, and calling only gets you to an automated system, so no help there.
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December 2023 by Bubba-1601
Every time my packages get delivered here they ship them in a totally different direction and add days on to my deliveries.
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December 2023 by Kelly Taylor
There's about a 25% chance that packages get delivered to the correct address, and they leave paper mail on the patio on the ground to get rained and snowed on and get blown into the yard by the wind. Yes, we have a mailbox. Which they have to pass to get to the patio, and calling only gets you to an automated system, so no help there.
