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September 2024 by Diana Bristow
We walked in just to look! Ended up getting a great deal on bed and an adjustable frame! Our salesman was training (Fitz), he was fabulous as was his trainer. Thank you gentlemen for your kindness and your great salesmanship.
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September 2024 by Renee Battle
Nathan was very friendly and knowledgeable about the products and the different comfort levels that one could expect. I settled on what I hope to be the very best sleep ever ? ?
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September 2024 by Chynelle Tilton
The salesman was great! 100% satisfied. Informal and helpful, outstanding worker! He persuaded me to walk out the door with a mattress and I wasn’t even planning on buying one today lol
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September 2024 by yevonne hardy
Awesome customer service. Very reasonable prices.
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August 2024 by Deanna Beverly
My experience at Mattress firm Willoughby was exceptional. Nathan was so professional and a breath of fresh air. He was so polite and very helpful over the phone and In store as well. I really appreciate his kindness and understanding. I had to purchase another bed frame due to my son jumping on my bed and I was a little upset and having someone who is kind helped me to relax.Thank you Nathan.
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August 2024 by John Pennington
Cameron did an excellent job explaining all of my options.
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July 2024 by James Joseph
Mattress Firm made updated my mattress super easy! Nathan at the Willoughby store was very helpful with professional guidance and suggestions. I recommend Nathan and Mattress Firm highly for their stellar service!!
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July 2024 by Mike Bernardinetti
Excellent customer service.
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July 2024 by Gregory Snevel
Jeremy was incredibly knowledgeable, non pushy, and let us try everything.
It was a great experience.
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July 2024 by K B
Nathan was awesome! Very professional and amazing! The store was super clean!
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July 2024 by Del Whitt
Great sales person Nathan help me out with everything & took care of everything just fine!
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June 2024 by david barr
Alec was very helpful and knowledgeable. He answered every question we had. It was a pleasure working with Alec and we left with a great deal!! Highly recommend this location and Alec!
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June 2024 by Jeremy Wondrely
Great customer service
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June 2024 by Sue Mossburg
Jeremey and Alec, thank your for helping my Mom with her purchase!! You both were so helpful, kind and know your stuff!!! Thank you for also handling the concerns we had and taking care of it!! They are lucky to have two employees like you!!!
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May 2024 by Alice Chenock
Really good one on one service did not feel pressured sales person was very knowledgeable
