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February 2024 by Abby S.
I needed a size converter for the hoses to my kitchen sink. They recommended me the wrong product and it was a nightmare to figure out. I'm just a simple homeowner trying to learn and Lowe's staff definitely doesn't know what they're doing either. Lesson learned, I went to the local mom and pop hardware store where they know what they're talking about.
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November 2023 by Cristian Calle
The worst store, the staff never helps you or hides so you don't ask for help a thousand times home depot
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July 2023 by Rick S.
Ordered $400 worth of stone to be delivered to the house. They said they would call the day before and same day of delivery. Neither occurred. When I called to find out more information I was put on hold for 20 min. and kept getting moved from one person to the next, none of them being able to answer a simple question. My wife finally gets a new delivery date for after our vacation. Later then what we needed. So I go in person to change the delivery date to sooner and they tell me the order had been cancelled. No explanation given. If I could give a "0" for service I would.
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June 2023 by Jeremy F.
Do not buy a grill or major appliance from this company. After failing to deliver the grill on the scheduled day. I learned they will happily damage the crap out of the product during assembly, put it on a truck, and expect the dumb customers to accept it when they do decide to deliver it. Ended up canceling the order when they never called to follow up. I will not be buying anything from Lowes going forward. The store has gone downhill over the years.
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May 2023 by Patty Candela
Went to go to Lowes for a 2ftx4ft plywood and they didn't have it. I looked on the website another store. The associate said he would cut it into 2ftx4ft but I would have to buy all the pieces and pay more then I want.
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April 2022 by Terry G.
Why is there no one working in the garden center on a Saturday? Although I went at 10:30, and the sign on the fence said open at 10, I had to use the front door to bring out a load of bags and plants. Very inconvenient since I was parked near the garden center. There seemed to be plenty of people working inside that day-impossible to send someone outside? It's called "customer service"....
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February 2022 by Tabatha D.
There's are a lot of employees that approach you to offer help. Michael in the appliance department was so kind and willing to check the stock of a refrigerator we were looking into. He circled back to check on us as well. Great employee!
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December 2021 by Kan S.
They always have HELP WANTED signs all over the store. You try and get an interview which is hard anyway. When you get interviewed they don't hire you and say you don't have any experience, yet they hire a bunch of High School kids that are sooooooo experienced. I don't think so
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August 2020 by Mark K.
The store experience is excellent, but I had a private contractor that came the other day named billy who was the absolute worse. His measurements was off by a mile and he tried to tell me about that's the way the door is made. I was very disappointed to see how inaccurate the measurements were later on in the day. I'm very surprised, that Loews would send a worker that wasn't a perfectionist.
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February 2020 by Therese R.
The Willoughby Lowes is my go to store for household necessities. I saved a bundle when I purchased new appliances last year when my kitchen was remodeled. They carry many different lightbulbs, nuts and bolts, and décor. I purchased a few lamps and lighting fixtures that are gorgeous from them. I also order on line and go to pick up at the store. I like their garden center for annuals and herbs. They have cut blocks from 2x4s and cut seats for dining room chairs from a sheet of plywood, at no cost. The reason for 4 stars instead of 5 is staffing. It's really hard to find someone to assist you when shopping in the store. I have resorted to calling the store and asking someone to meet me in the aisle while I was in the store.
