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December 2023 by Jenny Rose
i called ahead of time and was told i can be helped with my request. i went into the store and the lady at the desk said “we don’t do stuff like that” after i had a full conversation about it on the phone. then they told me they can do it but they are too busy to help me. place is a joke with incompetent workers i went to office max and had it done with no issues.
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October 2023 by TK
The employee working the counter was rude, obnoxious and swore at me. She did NOT greet me when I entered the location. Instead she said I am not servicing any more customers today, you will have to leave, I have to close my register at 7pm, I looked at my watch and said it’s 6:46 pm. She said it was too bad. I was appalled. She should not be in customer service. I have never had any issues at the location until today! I’m sorry if she was having a bad day, but you should never treat a customer like that. She states the computers are going to shut off and I should just get the hell out and go home. So disappointed….
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August 2023 by Elazar Brea
My package has been delayed for 4 days in this location.
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April 2023 by Jason
I dropped off my package and they lost it after the receiving scan. gave me a hard time and had to file a complaint with the company multiple times. Still waiting on resolution from January.
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November 2022 by Julia
Tried to drop off a return package here on a Saturday afternoon. There was a sign on the door saying “Be back in 10 minutes.” I waited at least 20 minutes and no one showed up, and the storefront was locked. A line formed outside the store with 6 people and most of us just left because it was clear the store wasn’t going to reopen. Guess I’ll try my luck at another location.
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November 2022 by Miles H.
Worst possible customer service ever in a Federal Express location. The sales associate, named Jessica, was extremely rude and unhelpful. I was simply trying to ship part of my old coin collection (not very valuable) that I was keeping at my dad's in Willoughby to my home in DC She said she didn't think they could ship coins, and handed me a customer service number, which was also unhelpful. She refused to do anything further. The number provided only an automated service, and did not answer particular shipping questions. Interestingly, when I used this same location this morning, and I told the sales associate what I was doing, in shipping the coins, he said there was no issue I would avoid using this location, especially if Jessica is working there
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September 2022 by John H
Had to do a fax. In and out in 4 minutes at a self kiosk printer (easy).
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September 2022 by luke bartulovic (Croatian that found Jesus)
Very knowledgeable and friendly
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June 2022 by Suzanne Emry
Always friendly and professional
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April 2022 by Julie Rhodes (JuliesBCC.com)
Great, friendly staff
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March 2022 by Valerie C.
Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!
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February 2022 by John Duka
Easy to mail packages. Nice staff, both Personal and professional. Highly recommend.
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January 2022 by Ruth Stacey
Best FedEx shipping facility in our area! Fantastic Customer Service!
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April 2021 by Diane Radachy
I went this morning to send a return package internationally. I was super confused by the instructions given to me by the retailer. I took my package to the Willoughby Fed ex and in less than 10 minutes fedEx had the whole thing figured out packed and ready for shipping!!!! SUPER customer service and SUPER helpful!
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October 2020 by Bonnie H.
I used the online calculator after I boxed up a package so I could give rhy customer a quote. It came to $19 and some cents; that was with me going up to the next pound because my scale isn't postal regulated. Took it to Willoughby FedEx and was quoted $22 and some cents. I told him that was more than the quote that I got online for a 14 x 14 x 14. He told me that's because the box measures 15 x 14 x 14. I told him the measurements were right on the bottom of the box; bought it from Office Max. He then said that those were the INNER measurements, that figuring in the cardboard made it an extra inch! I said I never had that problem with USPS and he snapped, 'We're not the USPS!' He asked how I wanted to pay and I told him cash. He asked for a photo ID. Since when do they need to see a photo ID for a cash transaction? Then the spiel of 'anything hazardous, any batteries.....' and I replied no to all. Then he asked me WHAT WAS in the package! Since when do I have to disclose the contents of a package I'm sending via their system? Mike, I hope you enjoy the $3 you scammed me out of today; FedEx, hope you know I'll never do business at ANY FedEx again! You don't even deserve one star but I can't alert others without putting at least one.
