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August 2024 by Kylah Dennis
The employee was extremely rude, yelling at customers and talking very disrespectfully to a guy picking up packages. I turned around and walked out of the store. I will never come back to this location
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July 2024 by Ruth Wisniewski
The manager Mandy acted like I was an inconvenience. I won’t be back to this location even though it’s the closest.
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April 2024 by Nadia Bhupsingh
Ordered ahead of time and still not ready. Went back during lunch and order was still messed up.
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December 2023 by Jenny Rose
i called ahead of time and was told i can be helped with my request. i went into the store and the lady at the desk said “we don’t do stuff like that” after i had a full conversation about it on the phone. then they told me they can do it but they are too busy to help me. place is a joke with incompetent workers i went to office max and had it done with no issues.
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October 2023 by TK
The employee working the counter was rude, obnoxious and swore at me. She did NOT greet me when I entered the location. Instead she said I am not servicing any more customers today, you will have to leave, I have to close my register at 7pm, I looked at my watch and said it’s 6:46 pm. She said it was too bad. I was appalled. She should not be in customer service. I have never had any issues at the location until today! I’m sorry if she was having a bad day, but you should never treat a customer like that. She states the computers are going to shut off and I should just get the hell out and go home. So disappointed….
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August 2023 by Elazar Brea
My package has been delayed for 4 days in this location.
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April 2023 by Jason
I dropped off my package and they lost it after the receiving scan. gave me a hard time and had to file a complaint with the company multiple times. Still waiting on resolution from January.
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November 2022 by Julia
Tried to drop off a return package here on a Saturday afternoon. There was a sign on the door saying “Be back in 10 minutes.” I waited at least 20 minutes and no one showed up, and the storefront was locked. A line formed outside the store with 6 people and most of us just left because it was clear the store wasn’t going to reopen. Guess I’ll try my luck at another location.
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November 2022 by Miles H.
Worst possible customer service ever in a Federal Express location. The sales associate, named Jessica, was extremely rude and unhelpful. I was simply trying to ship part of my old coin collection (not very valuable) that I was keeping at my dad's in Willoughby to my home in DC She said she didn't think they could ship coins, and handed me a customer service number, which was also unhelpful. She refused to do anything further. The number provided only an automated service, and did not answer particular shipping questions. Interestingly, when I used this same location this morning, and I told the sales associate what I was doing, in shipping the coins, he said there was no issue I would avoid using this location, especially if Jessica is working there
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September 2022 by John H
Had to do a fax. In and out in 4 minutes at a self kiosk printer (easy).
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September 2022 by luke bartulovic (Croatian that found Jesus)
Very knowledgeable and friendly
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August 2022 by Julie Boothe (JuliesBCC.com)
Great, friendly staff
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June 2022 by Suzanne Emry
Always friendly and professional
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April 2022 by Julie Rhodes (JuliesBCC.com)
Great, friendly staff
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March 2022 by Valerie C.
Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!
