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“My drivers side wiper blade snapped off when I got home late from work. I called the O'Reilly store on Chardon Rd and was told they had the wipers for my car and would be open. When I arrived, Jerrell greeted me asking if I was the one who had called. He then changed out my wiper blades with efficiency and a friendly attitude. So impressed with my pleasant experience at that O'Reillys!”
“I was having trouble with my tire and Collin went above and beyond helping me fix my issue. His customer service was outstanding and I made it to work in time because of him! 10/10”
“I have had my past four cell phone batteries replaced at this location for my iPhones. All employees were friendly, accommodating, and knowledgeable. Lee, especially, was very helpful. Whether I had an appointment or was just a walk-in, I was impressed with the great service that I received at the Mayfield Heights location.”
“Jake and his evening staff went out if their way to help my family. They are informative+ more! Much appreciate gentleman! I only wish I could name the 2nd gentleman.”
“These guys were very helpful over the phone and in-person and got me a great battery for a great price and very kind along the way. I'll probably never go anywhere else now.”
“My check engine light came on while driving to work this morning. I pulled over and happened to be right by the O’Riley auto parts store. I stopped in and was immediately offered a warm welcome, followed by, "How can I help you today?" I asked the young woman behind the counter, Shermaine, if she could run a diagnostic test on my car. She happily obliged and was able to recommend new spark plugs as a solution. I immediately purchased new plugs and was able to install them myself. This completely resolved the issue, and my car is up and running perfectly. When I asked Shermaine what she thought about the issue, she offered to give me her boss's card, as he’s a mechanic and would be better suited to answer my questions. Shermaine really went above and beyond to provide exemplary customer service. The prices were affordable, and the customer service was stupendous. This store will definitely be my preferred auto parts store moving forward. Give this young woman a raise; she deserves it.”
“I had an issue with a battery purchase and install. I also needed a battery terminal. The agent overlooked the issue, but they were extremely helpful, kind, and polite. I actually did not want to complain. They even helped me with charging my phone. I called the store and the manager called me back after speaking with his boss and they came up with a satisfactory resolution. Great customer service is rare and we all make mistakes. Thank you for your assistance.”
“Today I went to the store having been told I had no brake lights. A young man named Matthew went out of his way to help me in store and then offered to install for me. He was a rock star. Thanks for the great service!”
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“Wonderful company to do business with. Our car battery actually exploded and blew a hole in the top of it. Needing a battery, we went to them. Great customer service along with a great team of techs. I highly recommend them for any and all of your battery needs.”