“My drivers side wiper blade snapped off when I got home late from work. I called the O'Reilly store on Chardon Rd and was told they had the wipers for my car and would be open. When I arrived, Jerrell greeted me asking if I was the one who had called. He then changed out my wiper blades with efficiency and a friendly attitude. So impressed with my pleasant experience at that O'Reillys!”
“I was having trouble with my tire and Collin went above and beyond helping me fix my issue. His customer service was outstanding and I made it to work in time because of him! 10/10”
“I have had my past four cell phone batteries replaced at this location for my iPhones. All employees were friendly, accommodating, and knowledgeable. Lee, especially, was very helpful. Whether I had an appointment or was just a walk-in, I was impressed with the great service that I received at the Mayfield Heights location.”
“Jake and his evening staff went out if their way to help my family. They are informative+ more! Much appreciate gentleman! I only wish I could name the 2nd gentleman.”
“These guys were very helpful over the phone and in-person and got me a great battery for a great price and very kind along the way. I'll probably never go anywhere else now.”
“My check engine light came on while driving to work this morning. I pulled over and happened to be right by the O’Riley auto parts store. I stopped in and was immediately offered a warm welcome, followed by, "How can I help you today?" I asked the young woman behind the counter, Shermaine, if she could run a diagnostic test on my car. She happily obliged and was able to recommend new spark plugs as a solution. I immediately purchased new plugs and was able to install them myself. This completely resolved the issue, and my car is up and running perfectly. When I asked Shermaine what she thought about the issue, she offered to give me her boss's card, as he’s a mechanic and would be better suited to answer my questions. Shermaine really went above and beyond to provide exemplary customer service. The prices were affordable, and the customer service was stupendous. This store will definitely be my preferred auto parts store moving forward. Give this young woman a raise; she deserves it.”
“Today I went to the store having been told I had no brake lights. A young man named Matthew went out of his way to help me in store and then offered to install for me. He was a rock star. Thanks for the great service!”
“Overall for good experience..,.. this time all I got was wipers I got three of them each one of the wiper surgery different size The gentleman offered to put install them but he could not do the back one.... So I went home and did it......”
“Bulldog is incredible, they're all you ever need for batteries, I've been going there for years. My budget for repairs was $180, I came in to replace a bad car battery, no appointment, they took care of the old one, sold me and installed a new one, even tossing in a two year warranty. The whole bill didn't even break a hundred bucks and I drove out of there within 20 minutes”