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July 2024 by Karen Radachy
Kevin was so very helpful and patient
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July 2024 by Lee Ann Tanner
The employee was very knowledgeable and his service was excellent
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July 2024 by Ec Robinson
Very helpful and attention to details
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June 2024 by Jennifer Brady
Jaylon made the experience as quick and painless as possible
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June 2024 by raviteja ravipati
Here is my worst experience from Verizon Victra on Willoughby Ohio. I saw the online offer as IPhone 14 Plus on Verizon and I thought it is true and went on to proceed and I have issues while porting in the number and went in store to do it while I checked and confirmed that the store also offered iPhone 14 Plus at 0 dollars when I take unlimited plus plan with new line added and went and took 6 lines. I again confirmed while billing process to confirm the offer and store rep checked and said he can’t find may be service is down and confirmed me that I would see 0 dollar in my actual bill and I went home and later checked estimated bill of 5 dollar per phone per line and went back to instore to check on this and I was told it was only estimate and I would see my actual offer on the bill and I started following up on this issue with both customer service and instore and later I came to know that instore offer is actually 5 dollars a month and I was wrongly told about 0 dollar and they said they will work on to it fixed and after numerous times of follow up and 1 year later finally, currently instore manager reached out to me saying they followed with old manager saying the 5 dollar was disclosed to me which I have never been aware of or committed to it but per as their internal records they never worked on this issue which turns out to be also an indirect store to Verizon. I wish Verizon take serious action on these who would lie and lure the customers in manipulating the offers and forcing customer to pay for it. I hope customer service from Verizon side will help get my offer I should be getting.
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June 2024 by Lilia Shtarkman
This store is the best. I drove an hour extra to come to this store over all of the other ones. Kevin, Matt, and everybody else that works here is very comparable and are very willing to help.
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June 2024 by Don Winters
Matt and Jalen were very helpful and professional when my wife and I bought our phones. We felt comfortable working with them.
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June 2024 by Vince Covelli
Smooth service wanted to thank Kevin for quickly diagnosing and solving the issues my phone was having. Thanks again Kevin.
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April 2024 by Oscar_7656
Best customer service I’ve ever experienced quick and to the point and was more than patient!!
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April 2024 by Elizabeth Ingraham
Jalen was professional and very helpful.
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April 2024 by Stanley Noga
The staff was very helpful, knowledgeable, and gave us the best price for our needs.
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April 2024 by Gregory Mccartney
Truly appreciate the opportunity to change my service to Verizon. The fine employees that I worked with made sure I was completely satisfied with my selection to switching to Verizon. I feel they truly care and respect the customer. That means everything to me in obtaining a long term relationship as a customer.
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April 2024 by Rachel Kaston Hanawalt
Matt was so helpful! Not only did he quickly fix my phone issue, he took a few moments to educate me on some of my plan perks and help save me some money. Great service, very friendly and knowledgable.
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March 2024 by Walt Zink
I like this place. Ask for Matt or Jaylon. They are both terrific
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March 2024 by Coleen Burger
Busy store, but just a short wait. I was acknowledged right away.
