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“Lissia M.at the T-Mobile in Twinsburgh is beyond Incredible and well versed in her job! Within moments of arriving she assisted me with my account and I’m beyond grateful for her! She had the patience to explain every aspect of my account! Thank you Lissia ? You rock in a beyond 5 stars ⭐️⭐️⭐️⭐️?? kinda way?”
“Want to give a HUGE shot out to James and Chris!!! By far, THE BEST customer service we have experienced in quite some time. Not only were they assisting us, but they were also taking care of multiple customers who came in with no hesitation. They were both extremely friendly, courteous, knowledgeable, and fun to be with. Keep up the GREAT work!!! I will highly recommend T-Mobile at 22318 Lakeshore Blvd in Euclid, Ohio, for anyone who may need T-Mobile assistance. ~ The Zimmers”
“BEST EVER! I HIGHLY RECCOMEND THIS STORE! MOST HELPFUL AND BEST EXPERIENCE!! BRANDON IS THE BEST! HE HAS BEEN MORE HELPFUL THAN 60+ CUSTOMER SERVICE! THANK YOU AGAIN! GIVE THAT MAN A RAISE! ???”
“They were so nice and helpful especially Mark. I had to exchange my router and Mark took the time to set it up with me in the store so all I had to do is take it home and plug it in. Highly recommend.”
“Easy as can be. Walked in talked to Brett, asked for help on converting my phone from another carrier. Took 10 minutes. I would recommend Brett and this location. Stay away from retail locations.”
“I just gotta say I went to this store twice today because I had so many questions. I recently started working at a work from home job with tons of equipment that my previous Internet plan could not accommodate. Brandon and Tyaeh (sorry if I’m spelling that wrong) assisted me today and they were so very helpful! They answered every question I had to where I could actually understand (I’m horrible with this kinda stuff) and even recommended products from bestbuy that would be great for exactly what I’m doing. The customer service I experienced today was absolutely fantastic and they were so kind!”
“I usually don't like tmobile stores. This one is great however. The workers here are kind and try to help you unlike other stores. Ivan helped me and answered all my questions. I will be back to this location. Go here and not to the other mentor ave tmobile.”
“I went to T mobile store last night. Dave fixed my cell phone issue efficiently. He was extremely professional as well as great manner. I am glad to be his costumer. His boss lady also was very helpful to other customer. Thank you.”
10:30AM - 8PM
5945 Mayfield Rd, Mayfield Heights
Internet Service Providers
“Brian and Bryan were so incredibly kind and patient updating my account with multiple users. They even attempted switching over my father’s iPhone to Mandarin. Wonderful service!”
“Isiah sales associate walked me through step by step and made it super easy for me to start my very first plan honestly couldn’t ask for better help such a great employee”
“Just left after speaking with Christian. He was polite, professional, and very helpful despite being the only one working in a busy store. Great experience due to his wonderful customer service!”
“Bruce helped me upgrade my phone and made the process fun and informative. I am not the most tech savy and Bruce was sure to walk me through every step of the process so I understood what was involved in the movement of data and phone number.”
“Thank you to Solution Specialist Matt Hall for taking great care of us today! Needed a phone repaired quickly, and he guided us through the entire process. Phone is working great!”
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“I needed a wireless modem whatever you call those things I was moving and shipping wouldn’t give me the timeframe. I needed to get my Internet up so the person I spoke with on chat with T-Mobile said what if we can find one in a store near you I said that would be great, so they found one real close to me. I went in there get it set up. I had to download the app, T-Mobile Internet. However, I couldn’t remember my Apple password somehow it triggered some kind of lock on my phone like it was stolen so I had to come back and an hour. I came back Marcus was who waited on me. He was very very patient very very understanding put up with me showing pictures of my grandson all the time. They found a workaround and I was able to get my T-Mobile Internet set up. All I had to do was plug it in very very good. Customer service can’t think them enough.”